Question 1

Do you offer unlimited prints?

Accepted Answer

Absolutely! Every guest gets one 2×6 print per session, and your group can enjoy unlimited sessions—take as many photos as you like, as often as you like. For example, if a group of 5 takes a photo, all 5 receive their own print—no sharing required. Most vendors limit prints or charge extra for "UNLIMITED", but with CaptureME, there’s no cap on the fun. Want bigger keepsakes? Upgrade to 4×6, 5×7, or 6×8 prints for a small additional fee.

Question 2

What is your booking fee?

Accepted Answer

We require a 30% non-refundable booking fee for all services. Booking fees and a signed service agreement are due at time of booking to secure your date and removes it from our availability calendar. We accept all major credit cards, however we do not accept checks or net payments.

Question 3

What is your cancelation policy?

Accepted Answer

Here’s how our cancellation and postponement policy works: Your booking fee is non-refundable and secures your event date and time. Cancellations: 61+ days before your event — 50% of the total balance is due. 46–60 days before — 75% of the total balance is due. 45 days or less — 100% of the total balance is due. These fees help cover lost opportunities when your date is released. Postponements (pending availability); $100 rebooking fee. The new date must be confirmed within 7 days. Any eligible refunds are processed within 7–10 business days and subject to a 2.9% + $0.30 processing fee when payment was paid through a credit card.

Question 4

Electrical and space requirements

Accepted Answer

To ensure a seamless experience, each booth requires a designated area with adequate space and ceiling clearance: 📸 Glam & Standard Photo Booth • w/o Props: Minimum 12×12 ft with a 9 ft ceiling • props: Minimum 16×12 ft with a 9 ft ceiling 🎥 360 Video Booth • w/o props: Minimum 12×12 ft with a 9 ft ceiling • Props: Minimum 20×12 ft with a 9 ft ceiling 🤖 AI • Minimum 12×12 ft with a 9 ft ceiling A dedicated electrical outlet (3 prong, 110 V, 10 amps) within 25 feet of an electrical outlet in required. Placement of all equipment must be indoors on a solid, level surface with the backdrop (when used) placed against a wall.

Question 5

Are you licensed and insured?

Accepted Answer

CaptureME Photo Booth, LLC maintains active business liability insurance and can provide a Certificate of Insurance upon request. Our coverage includes a per-occurrence limit of $2,000,000 and an annual aggregate limit of $4,000,000. If the Client requests coverage beyond these limits, any associated increase in insurance premiums or administrative fees will be added to their invoice and are the Client’s sole financial responsibility.

Question 6

Do you setup outdoors?

Accepted Answer

We require an indoor or fully enclosed placement for our photo booth services. Outdoor set ups must be approved in advance and are not guaranteed. Our equipment is high-end and highly sensitive to environmental conditions. Direct sun, heat, wind, and rain can not only damage our gear but also compromise the quality of your images—overexposure, overheating, and unpredictable lighting are just a few of the risks. And when night falls, our LED screens and studio lights become instant magnets for bugs. Rain is a no. If you're planning an outdoor event, we’re happy to explore covered or tented options that meet our technical requirements.

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