“Overall, our wedding day turned out beautifully, and we truly appreciated how accommodating the staff was—especially in preparing two vegetarian meals for our guests that were not originally planned.
However, I do want to address the communication issues we experienced with our event coordinator, Arlene. Throughout the planning process, there were multiple instances where emails, follow-ups, calls, and texts went unanswered for up to a week at a time. This lack of timely communication created unnecessary stress during an already demanding planning period.
What made this more frustrating was that my husband, whose family are members at The Ledges, consistently received much quicker responses. This resulted in him needing to step in to get timely answers, which should not have been necessary.
While we are grateful for how smoothly the wedding day itself went, the communication leading up to it did not meet expectations and is an area that could be significantly improved for future clients.”
