“We were on a strict budget for our wedding. I knew that florals would be the best way to save on some of the huge wedding costs. I found out about Flower Moxie from googling where I would get wholesale flowers. I was immediately hooked once I saw the flower options, tutorials, and worksheets to help plan out my special day. I am very big on organization, and this website had resources for every step of the way. I found the perfect combination of flowers for my boho wedding.
I ordered the flowers about 2 months before our big day. It was a destination wedding, so I was checking into our airbnb on the day the flowers were arriving. I had them scheduled to be delivered at the Fedex holding center near by. I thought the company only used Fedex shipping based on my research.
I went into full panic mode when I saw the flowers had been shipped by UPS. I immediately called UPS and Fedex, and to be honest I was stunned at the behavior on the other side of the phone. The flowers were still in transit, and no one would help me with rerouting.
I called Flower Moxie to see if they could change things on their side as they were the sender. Luis answered the phone and it felt like I finally had someone looking out for me. I had already spent 4 hours on the phone with the shipping companies and gotten nowhere. Luis said he was on it and not to worry. I ordered enough flowers for 18 centerpieces, 70 bud vases, 8 bouquets, and 1 flower arch. Needless to say, it was quite the ordeal to reroute everything.
Over the next 48 hours, Luis kept in constant contact with me about the progress of the shipment. I know I was on the phone for at least 6 hours with this ordeal, and I wouldn't be surprised if he had spent about 15 hours talking to UPS, Fedex, florists, and customs to get me my flowers. He made me feel calm and taken care of. Everyone was coming to me with questions and concerns the entire wedding week, and I can't express how it felt to have someone have my back, and take an extremely big tasks off my plate. I would absolutely recommend this company for DIY brides. And I hope this review is seen by Flower Moxie to highlight an outstanding employee with excellent customer service. In an age when it takes time and multiple attempts in order to talk to a person on the phone, I am so appreciative of the effort that was given by Luis for my wedding day. He made me feel like it was an important event for him too. Thank you Luis for making my wedding dreams come true! My sister also mentioned you in her MOH wedding speech. We were all impressed :)”
