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FAQs
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Zola for vendors and wedding professionals
Zola for vendors and wedding professionals
General
Does Zola have wedding vendor listings?
Can I have multiple listings?
My account has been suspended. What can I do to have it re-published?
Why can’t I see things on my tablet?
I have feedback on Zola’s vendor listings and real weddings. Who can I share it with?
Are you interested in wholesaling merchandise products, subscriptions, or experiences at Zola’s store?
What does it cost to be listed on Zola?
How can I appear on the first page of search results?
Managing my Vendor Account
How do I log in to my listing?
I didn’t receive a verification code via email. What can I do?
Who can create an account?
Why can’t I create a listing?
How do I edit or add content to my listing?
How do I get reviews on my listing?
Why do you not accept watermarked images?
How do I reset my login information?
How do I deactivate my Wedding Vendor account?
Editing My Listing
Why isn’t my information saving?
How do I adjust/crop my cover photos?
My photos are too big, how can I upload them to my listing?
What is the best way to use my “Portfolio” and “Event Spaces/Rooms” sections?
How can I best manage multiple listings for different venues?
My business is a photography studio - how should I use Zola to market our offerings?
In addition to photography, I also do video but can’t figure out how to highlight that part of my work in the current experience - can you help?
Can I be more specific in how I describe my business’ services?
Leads
How can I get more leads?
What is expected of me as a wedding professional receiving inquiries on Zola?
What if I do not not want to respond to an inquiry on Zola?
What happens if I do not respond to an inquiry?
Best of Zola
What is the “Best of Zola” award?
Who is eligible for a “Best of Zola” award?
When will awards be announced?
How will my “Best of Zola” award be featured on Zola?
Can I showcase my award on my own website?
What if I have more questions about requesting, receiving, and managing reviews?
Reviews
Who can leave a review?
Who counts as a “client” of the Vendor?
What is a “fellow wedding professional”?
Can I import my reviews/recommendations from other websites?
Why do I have to ask for reviews from couples and vendors before being permitted to publish my listing?
Can I edit the request for review email?
Can I dispute a review and request that it be removed? How do I do so?
What reviews are eligible for dispute and removal?
What isn’t eligible for dispute?
How does the dispute resolution process work?
Find Couples
What does “Find Couples” mean?
How does “Find Couples” work?
Who are the couples in my “Find Couples” tab?
Does sending an invite require credits?
What happens when my invited couple sends me an inquiry?
What’s the time frame for sending an invite?
Why was the actual inquiry different from the details I saw when I invited them to inquire?
How long does a couple have to respond to my invitation? How will I be notified?