Search

Does Zola offer free returns?

Yes! We offer free, easy returns within 90 days of delivery for most items sold on Zola. Eligible items must be unused and in their original packaging.

If you'd like to return an item you purchased and shipped to yourself, we’ll refund your original form of payment. If you’d like to return a gift you received off your registry, we’ll refund you in Zola store credit. You can learn more about our return policy here.

If you’re unsure about whether your item is eligible for a return, check the “Shipping & Returns” section on the product’s description page (see screenshot below) or contact us. We’re happy to help.

To start a return, visit this page and enter your order number and email address. From here, click "Return," and we'll prompt you for a little bit more information about the return reason. Once you submit your return request, we'll send you a prepaid return label by email in 1-2 business days - all you'll have to do is attach your label to the box, drop it off at your local UPS location, and we'll take it from there!

Note: For items purchased in our Wedding Shop, the return policy varies and may be shorter than 90 days due to the nature of these items. We encourage you to check the “Shipping & Returns” section on the item’s product description page (see screenshot below). All items will have a corresponding return policy listed on their page, and any items that are final sale will be listed here as well.

shipping_and_return_policy.png


Questions in this section


Search

Questions in this section