Avenue of the Arts Costa Mesa | A Tribute Portfolio Hotel

AVOID AT ALL COSTS

honestly, i dont even know where to begin. my newlywed wife and i found this hotel at random when trying to find a venue to host our wedding out of. after being glamorized with all the additional features that came with the venue, we ended up signing the agreement. skip forward to the time we were doing our delicious menu tasting and last minute overviews, we felt as if things were heading into the right direction UNTIL THE DAY OF OUR WEDDING to list a few things: -the steak that was served for dinner was completely raw and the chicken was stone cold and overcooked -the salads served as appetizers were soggy, warm, and described by our guests as "moldy" -half of the appetizers that we had agreed on were NOT SERVED -roughly 80% of our guests did NOT receive beverages of any sort (water or soda) -the coffee and tea station was empty and seemed as if it was just there for decoration -the A/C in the venue was not on at all -the WEDDING CAKE that we paid for through their bakery was DELIVERED THE DAY AFTER OUR WEDDING -the "honeymoon" suite came with clogged toilets, dirty bedsheets and when requested to get the room serviced, we had to call 10 DIFFERENT TIMES TO GET SOMEONE SENT UP -and last but not least, THE WAITOR AND WAITRESS THAT WAS SERVING OUR GUESTS WERE YELLING AT THEM AND BEING RUDE AND CONFRONTATIONAL now, imagine all of this happening and raising awareness to the higher ups of this "establishment" and being patronized for asking for assistance on this matter. the team who has been "assisting" us denies the fact that they were at fault for ANY of this matter and has caused my wife and i a severe amount of difficulty trying to get ahead of this. they are dismissive, irresponsible, and have no idea what "decent service" actually means. i am not the kind of person to write reviews but in a case like this, i would NEVER even wish for my worst enemy to even get a hotel room here, LET ALONE GET MARRIED IN THEIR HALL. so, if you're even considering checking this place out, dont. you'd be better off getting married at McDonalds

(0+)(-1+)

(0+)(-1+)

(0+)(-1+)