MK Events

Hey there MT! Thank you for sharing your perspective. We sincerely wish you and your partner a lifetime of happiness. We remember your wedding fondly and are truly sorry to hear you feel we fell short. Our goal is always a seamless experience, and we stand by our team's dedication in executing the plan we collectively agreed upon in our contract and discussions leading up to your wedding day. We were hired as a coordinating duo for the specific timeframe you selected at a previous year's pricing. The logistics for 200+ guests were ambitious for this structure. We proactively shared our updated packages, which include larger teams for more complex events, prior to your wedding, but you chose not to upgrade. To ensure a timely setup, we absorbed the cost of a third coordinator out of our own pocket. The day presented significant operational challenges: strict venue access (requiring escorts for load-in), vendor delays, and the critical lack of on-site refrigeration for your dessert station: a key logistical point we and your venue had highlighted in advance. As professionals, we made on-the-spot decisions to prioritize your event's flow and guest safety. This included dedicating focused time before the reception to set up the complex dessert stations, a good amount which we also transported to the venue: a task well outside our typical scope, but one we were happy to accommodate. We then provided a critical safety recommendation, supported by the venue, to dispose of the unrefrigerated dairy desserts, as storing them without proper cooling posed a clear health risk. The decision to place them in personal coolers was made against our professional advice and well past our contracted end time. Our duo also stayed over an hour past that end time to manage vendor delays and personally deliver your decor to your home: time we did not charge for. We value the direct conversation we had following your wedding. We believe professionalism means delivering exactly what we promise in our contract, which we did, and being clear when expectations extend beyond it. This experience reinforced our commitment to transparent, scalable packages that give every couple the support they need, with clear communication around what each service includes. We are incredibly proud of our team's effort and dedication under complex circumstances and remain committed to serving our couples with integrity. It was a beautiful day, and we hope this doesn't overshadow your and your partner's memories of it. We truly appreciate your business and the opportunity to continually refine our services, so future couples benefit from even greater support. We send you both our very best, Melissa & The MK Events Team