Whimsy Nirvana Photography

Hey Brianna, Waking up to a review, especially a negative one is not what anybody wants. Even more so when communication on my end seemed perfectly fine, or so I thought especially with you. Your responses and sympathy for what I was going through health wise a.k.a. a seizure wouldn’t allow me to travel from TEXAS that weekend to you. You completely understood and allowed it to be rescheduled with no issues and we just had to be mindful of the guests coming in at Ben & Jerry’s. We definitely were and you seemed completely happy with everything, but to say that you had ”lack luster” engagements is a BIT harsh. You even had all of your social media changed to our photos we took along with soo many people in absolute AWE of them. So I am TAD confused on the hostility of that because that was not the impression you gave me in emails and texts. 😔 When it came to your coverage for your wedding day. I had recently hired two unprofessional scammers who I thought had the best interest in my business. They did not. Instead, they were trying to scam my brides out of extra money behind the scenes after a bride notified me. When this came into play I immediately cut all ties and lost a lot especially money wise because of the setback. One being me needing to show up to your wedding because this person had equipment of mine they were refusing to return. I had paid for my flight and everything so that I had to personally get refunded back to me as well. So I didn’t plan to stand you up at ALL. That was the last thing I wanted to do. 🥺 I was actually unbelievably excited! I sat near the airport waiting for this text message to pick up my equipment that I was so gracious enough to allow another photographer to use. This is common in our industry. Soo common. But it didn’t happen. No store in your location was open in time for me to grab what I needed. I asked eveywhere before sending that email. 😔💔 We only emailed because that always seemed best for you. Just like any growing business, we will have our faults for sure. Do I want them to be on your wedding day? Heck no! And I have completely 150% fixed ALL of the issues on this end. I have a total of five brides that were affected and no more after that. With refunds, unfortunately that is the best and most efficient way to refunded that way it protects us both financially on both ends. This is the way I do it, and the way I will always do it. I’ve been scanned by someone in the past and I refuse to ever allow that to happen again. I’m sorry if that process left a bad taste in your mouth, but that’s just how I have done it. This is my passion. I absolutely LOVE it. I truly do but having a Brie disappointed was note in the cards this year and I am absolutely sorry it happened to you. I do offer my Brides a year anniversary session for the setback. You can take me up on that if you would like and I can fly back out to you. Either way, I wish you and Jakob the absolute BEST in life! Y’all were still an absolute pleasure to work with. 🤍🫶 -E

Please tell the truth if you're going to lie. From the moment we first spoke you knew (it says in on my page) I am out of state and I let you know you were considered destination. 90% of my events are out of state. You even wished me well and said you were excited I get to see a new area of your state! I’m had a medical emergency come up and I immediately emailed you when it happened to let you know. It wasn’t until I found out the lady I hired took MY OWN MONEY and no showed for you. I even updated you on this. I answered the call that morning because I was in absolute shock with what was transpiring and not just because they had me booked too like you mentioned. I immediately sent an apology later with a refund email for the bank to process the return PLUS your deposit. That is in no way shape or form a scam. I was sick to my stomach that this even happened especially on your date. But PLEASE let the truth be known because my texts and emails state otherwise Kylie. Having to backup my name and lay out the truth is sad and it’s left me unbelievably broken. I’ve worked so hard to be the best I can possibly be at my job. I tried to outsource like any growing business when an emergency comes up and ended up being scammed. I wish you guys the best and I am so glad you were still able to have the day captured by your sincere and sweet reply email. This is my life and my passion. You could even tell when you spoke to me. I wish you could’ve experienced this. 😔🤍

I hope you enjoyed them! 🤍 I do apologize for not getting these out to you sooner. I was trying my hardest. Life had been tough. Being delayed is not something I have done besides a few events around the same time frame. I almost lost my life and it really delayed me. Thank you for being patient with me overall but especially on your day. I would never EVER want that to happen. :( When it comes to your refund I have only had to issue one prior and that is because the Easter service I was covering no longer needed coverage. They proceeded to just contact their bank to reverse the charges which happened within 2 weeks. This was why I mentioned it. I am sorry if that was confusing.I just learned through your review you haven’t stated the process tho. I can provide a email with a refund request as well. I definitely understand your frustration. Lessons have definitely been learned in case of emergencies.The positive is it's been a great journey besides this hurdle that I apologize tremendously for. I have met some amazing clients you and Kaitlin being two. We had a blast that day until I fell ill. This Texas heat was no joke and I can’t apologize enough. i truly adore you both and I wish you guys the best in life. 🤍 -E

I hope you enjoyed them! 🤍 Like I mentioned above to Tyler, I do apologize for not getting these out to you sooner. I was trying my hardest. Life had been tough. Being delayed is not something I have done besides a few events around the same time frame. I almost lost my life and it really delayed me. Thank you for being patient with me overall but especially on your day. I would never EVER want that to happen. :( When it comes to your refund I have only had to issue one prior and that is because the Easter service I was covering no longer needed coverage. They proceeded to just contact their bank to reverse the charges which happened within 2 weeks. This was why I mentioned it. I am sorry if that was confusing.I just learned through your review you haven’t stated the process tho. I can provide a email with a refund request as well. I definitely understand your frustration. Lessons have definitely been learned in case of emergencies.The positive is it's been a great journey besides this hurdle that I apologize tremendously for. I have met some amazing clients you and Tyler being two. We had a blast that day until I fell ill. This Texas heat was no joke and I can’t apologize enough. i truly adore you both and I wish you guys the best in life. 🤍 -E