Sage & Iron Creations

I want to clarify a recent client situation because several public statements have been made that do not accurately reflect what occurred. The session with Nicole went wonderfully. Afterward it went downhill. She expressed that she was self conscious and requested high resolution previews so she could choose her own poses. I explained that I do not offer high resolution previews or RAW files. My normal process is for me to review the images and use my professional and artistic judgment to select the best images for editing. Even though this is not my normal process we came to an agreement and I took additional time from my schedule to provide lo-res previews so she could choose her images. She continued requesting higher resolution previews and stated that the images were too blurry to choose from. I continued explaining that this is not something I offer. I eventually gave her the option to choose the images herself or allow me to make the selections as I normally do. She continued refusing to choose images and would not allow me to make the selections. The conversation then became focused on how I run my business and how I treat my clients making unnecessary remarks . At that point the communication became disrespectful. I remained professional and repeatedly tried to find a way forward. Unfortunately I determined that we no longer had a professional working relationship and told her, I was terminating the contract. My contract allows termination when communication becomes harassing or inappropriate and clearly outlines my artistic discretion and refund policies as well. After termination she continued contacting me accusing me of things now so I requested that communication cease and sent a cease and desist. That request was ignored and I am now addressing the matter through my insurance. She made claims that I withheld proper quality previews and posted to my statement on FB. The image I shared publicly was the exact same image that had already been provided to her to which she denied they were the same. I also want to clarify the claim that I mocked a disability. Nicole stated that the blurry previews were giving her a migraine. Referencing her own statement was not intended to mock her condition and I never said anything negative or mocking about it. I always try to treat my clients with kindness and respect. At the same time I have the right to maintain boundaries and follow the policies clients agree to when booking. I made multiple attempts to accommodate her beyond my normal process but unfortunately we were unable to reach an agreement. This situation should never have gone this far. The remaining matters are now being handled through the appropriate channels.