“We recently hosted our wedding at the Ritz and we had the best experience. It was beyond anything we could have imagined and that is due to the people that work there. From the very beginning working with Akiko on our contract through check-out with Zella at Guest Relations and Margie at reception. The property is absolutely beautiful and speaks for itself, but it is because of the people that we plan to return for future vacations and anniversaries for years to come. The true ALL STARS of our experience were Marisa, our wedding coordinator, and Michelle, the manager at the Banyan Tree where we hosted our reception. You could not ask for a better wedding coordinator than Marisa. She was always organized and on top of every detail, answered questions via email/phone/video chat right away, dealt amazingly well with all the wedding stress and last-minute details, and made you feel like you were the only person she was there to take care of. When I say she went above and beyond at her job, that is an understatement. She always had the right answer in any situation. She helped us coordinate events before and after our wedding, which she didn't have to do, and put extra special touches on each of them. She made everything special, memorable, and go off without a hitch. This is the place to get married if you want to have the experience of a lifetime. Make sure you ask for Marisa to be your coordinator. Planning your wedding is such an intimate experience that you really bond with people you work with. My husband and I definitely bonded with Marisa and are so appreciative of her that we already miss talking with her all the time. Michelle, who handled the dinner portion of our wedding at the Banyan Tree (the restaurant on property) was also wonderful and did an amazing job making our dinner beautiful, special, unique, and magical. She handled all our special requests from diet, decor, music, and more with grace and expertise. We had 52 people, so it wasn't a small wedding dinner. She executed every detail we asked of her in a fashion that was better than we could have imagined. She always guided us in the right direction when we had difficulties making decisions on food, drinks, seating arrangements, etc. Michelle clearly has impeccable taste and is a true professional in her industry. I greatly appreciate her thoughtfulness, generosity, and gracious personality that is exhibited in everything she does. Her staff is reflective of her... attentive, caring, and professional. Lana in particular took great care of us. She was helping us out on our wedding day, making sure everything at the dinner stayed on schedule and that all our needs were taken care of. When my husband and I went back six days later for Valentine's Day before we left the Ritz we got to sit in Lana's section and spend more time with her. She was such a joy it elevated our dinner experience all the more. I have so many stories about how the people at Ritz made our experience a once-in-a-lifetime wedding experience (and vacation) there just isn't enough room to write it in this review. Overall, we spent about a week at the Ritz and every person we interacted with operated with the same high level of care, customer service, and a true spirit of graciousness. Needless to say, we plan to return to the Ritz in Kapalua as soon as we can! I don’t think we’ll find a comparable experience anywhere else in the world. Lastly, the cost was a good value, you won't regret it!”
