My order is backordered, how do I cancel it?

While we hope it never happens, if an item in your order becomes backordered, you can make a cancellation request directly from your backorder notification email.

Here's how:

Head to your most recent backorder email, and select Request Cancellation.

Confirm the item you wish to cancel, and select Request Item Cancellation.

We'll then send you a confirmation once the item is canceled by our team, and your refund is processed. This process can take 1-2 business days.

Note: If you have multiple items in your order, we will only cancel the ones you request.

Questions in this section

Questions in this section