Forrest Hills Mountain Resort

Awful Experience :(

I was a Forrest Hills bride in May 2025. It’s taken me a while to write this because the experience was so bad that I just wanted to block it out, enjoy being married, and reflect on what I wanted to say. From our first tour to our wedding, we worked with three different coordinators: Levi, Jackie, and Sheri. When we signed the contract, we agreed to automatic monthly payments with the remaining balance drafted two weeks before the wedding. But just three days before the wedding, Sheri called to say we owed over 2,000. I was shocked. I reminded her our contract outlined automatic monthly payments, but she claimed we’d been paying in “chunks,” which wasn’t true. She asked for credit card statements to "sort it out before Saturday." So there I was, crying and panicking, spending hours combing through statements to prove our payments. I tried calling Sheri back multiple times, but she had left for the day and no one else was available. I felt helpless and scared they’d cancel our wedding over a mistake that wasn’t ours. Eventually, they blamed Levi (who wasn’t even present when we signed the contract). Not keeping proper track payments is a terrible business practice. Then came the wedding day. We were told we could begin setup at 8 a.m. We arrived at 10:30, and the reception hall was still dirty and decorated from a prom the night before. The ceremony gazebo still had dead, rotting flowers from a previous wedding. We had to remove old decorations and reset everything up ourselves, which threw our timeline off. My mom almost missed our first look and private vows! Throughout the day, most interactions with staff felt cold and unfriendly as if we were a burden they couldn’t wait to get rid of. I admit we were behind schedule due to the set up delays and weather, but we still left on time, and that was no need to be so cruel. The venue is of course beautiful and the food was delicious... but that was not worth the stress and awful experience. A few weeks later, the owner, Michelle, called to ask how the wedding went. I cried while telling her how hurt and disappointed I was. But every time I brought up a concern, she responded with, “That’s not how my staff said it happened.” Remember she called me (not the other way around) but didn’t seem interested in actually listening, so what was the point? The memories of our once-in-a-lifetime day are tainted by Forrest Hills and the regret of booking with them. I’m sharing this in hopes of helping other couples make a more informed decision and avoid awful experience we had.