Getting Started

Why use Zola?

Zola is an all-in-one wedding registry that will do anything for love. Register for the things that you need and want, as well as experiences, cash funds, and honeymoon funds – all in one place!

Choose products from our beautifully curated assortment in the Zola store, and ask for contributions towards your honeymoon…or anything at all!

Zola offers a Group Gifting option that allows your guests to make contributions towards higher-priced wedding gifts, so you can ask for what you really want - without price tag guilt. You can even add products from other stores to your wedding registry – find out more here.

Not sure where life after the wedding will take you? Zola is the only registry that lets you decide exactly when and where you want your gifts to ship, so you won't be bombarded with unexpected boxes - perfect for couples that are moving, traveling, live in a smaller space, or just want to space out when they get their gifts.

Go ahead – create a wedding registry that's as unique as you are. And don’t worry, we are here for you anytime at 866-243-2344.

Have questions about Zola's wedding website, checklist or guest list features?

We've got answers. Click here for all things related to Zola Weddings, your free suite of wedding-planning tools.

Does Zola support international shipping?

At this time, we only ship within the United States, and we only support cash transfers into US bank accounts that are associated with a US mailing address.

That being said, we do support the use of international credit cards with no additional charges, so your out-of-the-country guests can still give you a gift - no excuses!

How does Zola work?

STEP ONE:

Start personalizing! Upload your own background image or choose from our beautifully curated selection of images. Add your couple photo and pick a custom URL to create your unique wedding registry that shows your guests who you are as a couple.

STEP TWO:

Add products! Find inspiration and guidance in our Starter Guides, or simply browse and begin building your own collections filled with Zola products. Want to add an item from another site? You just need the link to the product – learn more here Enable Group Gifting on higher-priced items, we recommend it for anything over $300, or if you think your guests would appreciate that option. Need help or want guidance as you build the registry of your dreams? Email support@zola.com anytime – we're here to help at every step of the way and will do anything for love!

STEP THREE:

Spread the word! Publish your registry when you're ready so your guests can view it. You need to Make It Visible, to start getting gifts. Don’t worry - it doesn't have to be perfect, you can continue to add and edit your registry even when it is public!

STEP FOUR:

Get gifts! Sit back, relax and watch as your loved ones purchase gifts and make contributions to your registry. Zola’s Gift Tracker makes keeping track of your gifts a breeze. You can ship your Zola items when you're ready, transfer cash to your bank account, and even virtually exchange an item if you change your mind - all with the click of a button.

Can I shop on Zola without having a wedding registry?

Of course! We are both an online shopping site and a registry site. You can add items to your cart instead of to your registry, and checkout as a guest - shop 'til you drop!

What if I already have registries with other stores?

Send them our way! We're happy to import your other registries onto your Zola registry. That way, you'll have everything in one place - and one link to give your guests, easier for you and easier for them. Just shoot us an email at support@zola.com with the links to your registries, and we’ll get started!

Does Zola offer Price Matching?

Yes! We're committed to providing the best prices everyday, on everything. If you find an everyday lower price from another online retailer on a Qualifying Product, email us at support@zola.com and we'll match it.

What is a Qualifying Product for Price Matching?

We will Price Match on the following criteria:

  • We will only adjust prices for in-stock items sold by Zola. Cash gifts and items added from other websites are not eligible for Price Matching.

  • The product being matched must be an identical item to the product Zola sells: brand name, size, weight, color, and model/style number must all match.

  • The product must be in stock at the other online retailer at the time of the Price Matching.

  • Price Matching is only available within 48 hours of the time of purchase.

What Limitations or Exceptions are there for Price Matching?

The following limitations and exceptions apply:

  • The price for an item/offer must be listed online and valid at the time of the Price Match. It cannot be a price that is achieved with a discount code. We reserve the right to verify a competitor’s advertised price and product details, as well as to confirm the product is in stock at the competitor.

  • Price Matching excludes promotional prices (including Thanksgiving through Cyber Monday).

  • Excludes items on sale, clearance, closeout, liquidation sales, damaged, used, open package, refurbished, pre-owned, or rent/lease to own items, mail-in rebates, storewide or unspecific offers, non-branded items, or prices that only display on a website after guests log in.

  • Price Matching excludes typographical errors, limited time or quantity offers, daily deals, coupon offers, credit card offers, gift card offers, financing, service offers, bundled offers, sales tax promotions, free items, rebates or mail-in offers.

  • Price Matching excludes “Marketplace” prices (such as eBay or Amazon) and prices from third party sellers.

  • Price Matching excludes catalogue prices and off-line retail store prices.

How do I match a Zola price to another online retailer?

If you find a Qualifying Product from another online retailer that is listed at a lower price, and the item meets the Price Matching criteria, then prior to placing your order, email Zola Customer Support at support@zola.com. We will verify the item eligibility and then you can place the order on Zola and we will refund you for the difference in price to you original form of payment.

Is there a limit on how many items I can buy at the price-matched price?

There is not a Price Matching limit. However, the quantity must be in stock at Zola and the same quantity must be in stock at the other online retailer.

All matches are done against pre-tax prices and the user is responsible for applicable taxes which are calculated on the pre-discount price.

How does Zola make money?

Zola makes money just like any other store! We only make money on the physical products and experiences we sell. We don't make ANY MONEY on your cash and external gifts; the small fee on those gifts covers what it costs us to process the credit card transaction and bank transfer fee.

Need help getting started?

Whether you're just starting or simply looking for some advice, our VIP Registry Advisor is here to help you create your dream registry - so you can focus on that walk down the aisle.

Tell us a little bit about your wants, needs and style, or set up an appointment with an advisor at a time that works for you. Our team of wedding experts will help choose items that are ideal for your lifestyle, and keep you in-the-know when we add new products we think you'll love.

Email us at advisor@zola.com or give us a call at 866-243-2344.

Creating Your Registry

How do I add an item to my registry?

We recommend creating a few collections based on your interests before adding items, to help you organize!

You can add items to your collection by exploring Zola, clicking on an item and adding it to one of the collections you've created, using the arrow next to Add To Registry. Use the quantity drop-down to choose how many you want.

If you aren't sure what you need and where to start, we've got you covered. Take a look at our Registry Checklist to make sure you have everything.

Need a creative jumpstart? Be sure to check out our Starter Collections and Registries We Love for inspiration!

What is a collection and how do I create one?

A collection is a great way to organize your registry. Are you asking for items to upgrade your kitchen? Create a collection dedicated to your kitchen and gifts around that theme. To create a collection, simply click the “New Collection” button from the Manage Registry page. You will have the option to give your collection a name, leave a personal note for your guests and select a background picture.

How many gifts should I add?

For advice on the number of gifts to ask for, visit our Gift Planner. Let us know how many guests you are inviting to your wedding and we will give you a recommendation on the number of gifts to add in various price ranges.

Can we edit our registry after we've posted it?

Of course! You can make changes to your registry at any time. However, please keep in mind that once an item has been purchased, you cannot remove or hide it from your registry. If you change your mind about a gift after it has been purchased, you have the option to convert the value of the gift to Zola Store Credits and purchase another Zola product – learn more about Zola Store Credits here.

Testing out the site by placing a test order on your own registry? Totally fine, but please know that we won't be able to remove it once it's been done!

What are the Williams-Sonoma, Pottery Barn and west elm partner stores? What happens if I add a gift from them?

We're huge fans of Williams-Sonoma, Pottery Barn and west elm. And we know that many of you are too! We've brought our favorite gifts from Williams-Sonoma, Pottery Barn and west elm onto Zola so that you can easily add them to your registry. However, these gifts are sold directly from Williams-Sonoma, Pottery Barn and west elm, not from Zola. Therefore your guests will be directed to our partner's website directly to purchase these gifts.

WHEN DIRECTING GUESTS TO ANOTHER WEBSITE:
  • You won't be able to exchange, return or redeem the cash value of this gift through Zola.

  • You are unable to control when this gift is sent.

  • You cannot turn this gift into a group gift.

  • You must include your shipping address with this gift and it will be provided to your guest to use at checkout on our partner's website.

  • You cannot use Zola Store Credit to purchase items added from another website. If you would prefer to request the cash equivalent for these items, you can edit these gifts after they have been added to your registry and before they have been purchased by your guests. Simply click on the pencil icon from the Manage Registry page to see the available list of options.

How do I manage my registry?

With a background image, a couple photo, your wedding date and a blurb about what makes you two special, Zola provides endless opportunity to express your unique selves.

Want more ways to make your registry one-of-a-kind? 'Drag and Drop' gifts to create a visually beautiful collection, update quantities of items, and edit your settings.

Consider Gift Tracker your ultimate organizational tool! Use it to watch your gifts come in and manage how you'll receive them.

Can my partner access & update our registry through his/her own account?

Yes, of course! You and your partner can both make changes to your registry through your own Zola accounts. Invite your partner in your registry settings, or enter your partner's email when you sign up to allow him/her to add, remove, and update products and adjust your registry settings. Only the primary user can use Gift Tracker to request gifts, transfer cash, and use Zola Store Credit.

I forgot my password - help!

We've all been there! Follow these simple steps and you'll be back in action in no time.

  1. Go to http://www.zola.com/

  2. Click 'Log In' at the top right hand side of the page.

  3. Just below the space to enter your password, you'll see 'Forgot Password?' - click on that, and you'll be asked to enter your email address.

  4. Click 'Submit' and check for an email with instructions on resetting your password. That should do the trick, but feel free to contact us if you have any trouble whatsoever. We're always happy to help!

How do I remove an item from my registry?

If an item on your registry has been purchased, it cannot be removed. But if you change your mind about a gift before it has been purchased, simply hover over the upper, right-hand corner of the item on your registry page. A trash can icon will appear. Simply click the icon to remove the item from your registry.

How do I enable Group Gifting?

You can enable the Group Gifting option so that guests can contribute any amount they choose. Just switch the 'Enable Group Gifting' option to 'Yes' from the product page on Manage Registry!

What happens if a Group Gift isn't completely fulfilled - will I still get my funds?

Of course! Even if the gift isn't 100% funded, you will still receive whatever amount has been gifted to you. For products sold on Zola, you will receive the contributions in the form of Zola Store Credits. These credits will automatically be placed into your account, and you can redeem them at any point by applying them at checkout. If you want to convert a Group Gift to Zola Store Credit and it has not yet been 100% funding, just give us a call at 408-657-ZOLA (9652).

For more information on Group Gifting with items added from other websites see here.

Add Anything

Can I add gifts from other websites onto my Zola registry? How?

Yes! You are able to add anything you'd like from anywhere on the web to your registry.

There are two ways to do this:

  1. Drag our 'Add to Zola' Button into your bookmarks bar so whenever you come across something you like while browsing the web, you can add that item easily to your registry!

  2. Paste your link into our Add from Another Site, portal and we'll pull in all necessary information for you. This can be found when you click + Add Gifts.

When adding a gift from another website, we will ask you to verify the price to be displayed on Zola. Should this price change, it won’t be updated automatically. If you happen to add an item that is on sale, we recommend adding it at the original retail price. Your guests won’t complain if they end up paying less for an item!

Once you’ve added an item from another store, you’ll have the option to receive the cash value of that gift and purchase yourself after it has been gifted, or to direct your guests to the other website to buy the gift for you. See the next question for more information on this. We recommend receiving the cash value because it is easier for your guests.

How do guests purchase gifts from other websites from my Zola registry?

Once you add an item from another store to your registry, we’ll ask you whether you want to receive the cash value of that gift, or direct your guests to that store to buy the gift for you. You can choose whichever option you prefer on a gift by gift basis. Here are a few tips to keep in mind:

IF YOU CHOOSE TO DIRECT YOUR GUESTS TO ANOTHER SITE:
  • You will no longer be able to return, exchange, or redeem the cash value of this gift on Zola.

  • You cannot turn this into a Group Gift.

  • When this gift is purchased, we will notify you and will mark this gift as purchased on your registry so you won't receive duplicates.

  • This item will be shipped directly to you or the guest from the other website, and you won't be able to control the shipment. Please note, we will provide your guests with your shipping address for them to use at checkout on the other website.

  • Your guest will not check out on Zola, but will receive an email confirming the purchase from Zola.

  • You cannot use Zola Store Credits to purchase items from other websites.

IF YOU CHOOSE TO RECEIVE THE CASH VALUE OF THE GIFT:
  • Don't forget to include shipping & tax into the overall gift price that you set.

  • You can make this into a Group Gift.

  • You can decide when you want to transfer the funds into your account.

  • Your guest will check out on Zola and receive confirmation of the gift purchase.

  • Your gift will be subject to our 2.5% cash transfer fee.

Why do you charge a fee on cash & gifts added from other websites?

For every transaction, we get charged a fee by the credit card company and the credit card processor. (This fee is the reason your local corner store might have a $5 or $10 credit card minimum -- they won't make enough to cover the fee if you don't buy a certain amount of magazines, or soda, or pencils.)

We pass this fee directly to you without any markup. We don't make any money on this fee.

Passing this fee to you or your guests lets us continue to offer you the ability to register for cash & honeymoon funds. Without this fee, we'd be losing money on every cash gift, and would have to stop offering this service.

We invite you to compare us to our competitors! We are the only online registry with a single, straightforward fee - and we are the only online registry that does not mark up our fee in any way to create a profit margin, and if this helps at all.

How do I select who covers the 2.5% credit card processing fee?

Here's how to select your Cash Gift Settings and choose who covers the 2.5% credit card processing fee:

  1. Login to your Zola account and click Account" at the top right side of the screen.

  2. From the drop-down menu, select "Registry Settings."

  3. Select "Credit Card Fee" from the side menu.

  4. From there, you will see the 2 options for who covers the fee - simply choose which one you want, and be sure to click "Save Changes" at the bottom of the page.

What if I already have registries with other stores?

Send them our way! We're happy to import your other registries onto your Zola registry. That way, you'll have everything in one place - and one link to give your guests, easier for you and easier for them. Just shoot us an email at support@zola.com with the links to your registries, and we’ll get started!

Can I make an item from another website a Group Gift?

Only items from other websites that you are requesting the cash equivalent can be made into a Group Gift. However, even if your gift is not 100% fulfilled, you will still receive whatever amount has been gifted to you.

Cash Funds

Why do you charge a fee on cash & gifts added from other websites?

For every transaction, we get charged a fee by the credit card company and the credit card processor. (This fee is the reason your local corner store might have a $5 or $10 credit card minimum -- they won't make enough to cover the fee if you don't buy a certain amount of magazines, or soda, or pencils.)

We pass this fee directly to you without any markup. We don't make any money on this fee.

Passing this fee to you or your guests lets us continue to offer you the ability to register for cash & honeymoon funds. Without this fee, we'd be losing money on every cash gift, and would have to stop offering this service.

We invite you to compare us to our competitors! We are the only online registry with a single, straightforward fee - and we are the only online registry that does not mark up our fee in any way to create a profit margin, and if this helps at all.

How do I select who covers the 2.5% credit card processing fee?

Here's how to select your Cash Gift Settings and choose who covers the 2.5% credit card processing fee:

  1. Login to your Zola account and click Account" at the top right side of the screen.

  2. From the drop-down menu, select "Registry Settings."

  3. Select "Credit Card Fee" from the side menu.

  4. From there, you will see the 2 options for who covers the fee - simply choose which one you want, and be sure to click "Save Changes" at the bottom of the page.

How do I register for a honeymoon or cash gift?

Once you have created your registry, you'll see “Funds” as a category at the top of your homepage. We have provided suggestions on typical cash and honeymoon funds. But if you don’t see anything you like, you can create your own, and choose from a curated selection of images or upload your own.

Creating your own fund is a cinch! Click on the tile containing the + sign, and you'll see a window to upload an image and describe the gift. Just make sure it's in the right collection, and enable Group Gifting if you want it.

Once contributions have been made to your fund, you will receive an email and be able to view the contribution on your Gift Tracker. You can opt to have these funds transferred whenever you like! Unfortunately, we can't transfer to international bank accounts at this time.

How far in advance should I request my cash gifts?

Whether you're leaving for your honeymoon right after your wedding or moving to a new home before the big day, we ask that you request your transfers from your Zola account at least 10 business days in advance. We want to make sure you receive your funds when you need them. After your first cash transfer, this process should take about 2-4 business days, depending on your bank, but please be aware that the first time takes longer.

How do I transfer the funds?

To protect both our couples and their guests, we review each order after it is placed. This review period takes 4-5 business days, after which your funds will be available to transfer straight from your Gift Tracker page. Your first transfer can take up to 10 business days as we verify your bank account information, but all subsequent transfers will only take 2-4 business days.

To transfer funds to your bank account, simply log into your Gift Tracker and click “Manage Gifts”. At the very top, we will list your current cash balance available for transfer. Simply scroll down to each cash gift you have received and click “Send Now” to initiate a cash transfer to your bank.

Why does Zola need my Social Security Number or Photo ID?

There are many laws around money transfers in order to guard against money laundering, terrorist financing, etc. These regulations are imposed by the United States Treasury Department and under various pieces of legislation like the US Patriot Act.

As such, we are required to collect various pieces of information about our couples who receive cash gifts such as name, physical address and date of birth. We collect this information when you add a bank account to your registry.

In some cases, you will be required to supply us with additional information such as your social security number of copy of a government issued ID for further verification.

For more information on money transfer regulations, please visit the FDIC website here.

What if I want to use a cash gift to purchase something on Zola?

You can convert any cash gift into Zola Store Credits. We will even give you a 5% bonus on the value. However, Zola Store Credits cannot be redeemed for cash. So once you convert your gifts to Zola Store Credits, they cannot be converted back to cash.

My fund transfers failed. What went wrong?

There appears to be a typo in your account information and it could not be verified with your bank. You will need to re-enter your account information and initiate your fund transfers again.

We don’t receive a specific error message from your bank, but here are the most common issues we have run across:

  • Only enter in one name, even if it's a joint account.

  • If your account registered with your bank includes your middle initial, this also needs to be entered.

  • We can only make deposits to a checking account. Please verify you have not used a savings account.

  • The billing address entered must be the mailing address associated with your bank account.

  • We can only make deposits to US bank accounts associated with a US mailing address.

  • Bank of America accounts have a different routing number for electronic transfers which is different than the routing number printed on your paper checks. Please make sure you are using the routing number for electronic payments.

Sharing Your Registry

How do I know if guests can view my registry?

Make your registry visible through the Settings page - simply click on the "Make It Visible" button, and you will be all set.

What if some of our guests aren't computer friendly?

We may be biased, but we think we're pretty easy to talk to! Your guests are welcome to call us or email us to chat. Someone from our friendly Zola team can answer their questions, help them find the perfect gift, and even help them place the order over the phone. Have them email us at support@zola.com or call us at 408-657-ZOLA (9652).

Can I make my registry completely private, so only my guests can view it?

As of now, you can choose whether your registry is searchable through search engines & on Zola. Unfortunately, we do not yet have an option to create a password for your registry.

To update your registry preferences, click into your Registry Settings page when editing your registry – you'll find the option to exclude your registry from search at the bottom.

Please note: if you choose to not show up in search engines, you'll need to provide your guests with a direct link to your registry in order for them to find the registry itself!

I have a wedding website, how do I upload the Zola logo?

Wedding websites are a great way to spread the word about your registry. Whether you’re using a website builder or you’re building your website from scratch, we can help you out with embedding a Zola logo onto your site!

  1. Log onto your registry and head on over to the Share page.

  2. Look all the way to the right and you’ll see Custom Site.

  3. Scroll towards the bottom and you’ll see some different options for logos - to match both your personality and your wedding theme!

Do you have any suggestions or recommendations on how to get the word out about my registry?

INCLUDE REGISTRY DETAILS ON YOUR WEDDING WEBSITE:

This is the most common way couples share their registry. Guests will naturally be visiting your website, so it’s the perfect place for your registry to live. The Share page on your registry provides some helpful tips on how to share your registry on the most popular wedding sites.

TELL YOUR BRIDAL PARTY ABOUT YOUR REGISTRY:

It may sound old fashioned, but word of mouth is still one of the best ways to circulate registry details. Make sure your wedding party and immediate family members have all of your registry information handy - often guests will turn to them about what to get you.

Using the Gift Tracker

How do we know if a gift has been bought?

The Gift Tracker page makes it easy to keep track of everything that has been fulfilled from your wedding registry. We will send you an email confirmation after each purchase, and the gift will be flagged as "Purchased" on your registry. Within Gift Tracker, you can view your gifts by who gave it to you - great for writing thank you notes - or you can click “Manage Gifts” to request an item be shipped to you, convert it to Zola Store Credit and get something else, or transfer cash gifts!

How and when will we receive our gifts?

If a guest purchases a Zola item for you, you'll have the option to have it shipped whenever you're ready for it - just go to your Gift Tracker and click the "Send Now" button. Guests can also choose to have a Zola item shipped directly to them. You will still be able to see that these gifts have been purchased in your Gift Tracker, but you won't have the opportunity to review it and reallocate the funds towards something else.

Cash, honeymoon funds and items added to your registry from other websites work a bit differently.

When one of your guests purchases an item added from another website or contributes to a cash or honeymoon fund on your registry, we hold those funds for you until you're ready for them. We send you an email to let you know that a gift has been purchased - you can keep tabs of all of your gifts on your Gift Tracker page.

When you're ready to transfer your funds, simply add your bank information, then click the “Send Now” button next to each item when you're ready for your cash. Please allow sufficient time, at least 10 business days, for your first cash transfer to process. All subsequent transfers should happen much quicker, more information on timing here.

How do I keep track of who gave me what?

Your Gift Tracker page is your new best friend! It lists every gift you receive as they come in, along with the guest's contact information and gift message.

What about thank you notes?

Gift Tracker is the perfect way to keep track of everything you've received. Even better, it logs all of your guests contact information - making writing thank you's super simple. After all, you'll be busy enjoying life as newlyweds!

What is Zola store credit?

Think of Zola store credit as “Zola cash” that can be put towards purchases of any physical products or experiences that the Zola store sells. Credit is automatically applied at checkout.

There are two types of Zola store credit:

  1. Credit received when you virtually exchange or return any gift within 90 days of receipt. This credit never expires.

  2. Credit received from marketing promotions after sign up or gifted by our customer service team. This credit has varying expiration dates. Do you have this type of credit? Check on its expiration date in your account settings.

If you have both types of credit (lucky you!), credit with an expiration date will be applied at checkout before credit without an expiration date. Please note: Zola credit cannot be reallocated as a cash transfer to a bank account, be applied towards any items from other websites, cash gifts or honeymoon funds, nor can it be retroactively applied to past orders.

What about returns?

We offer free returns within 90 days of shipment for most products sold on Zola. Please note, these items must be unused and in the original packaging. Perishable items, such as food subscriptions, as well as gift cards and redeemed experiences are final sale and cannot be cancelled, returned or exchanged. Monogrammed and custom ordered items are final sale and cannot be returned or exchanged.

If you are unsure about your ability to return a product, check the product’s description page for more information. But please note that products purchased from other websites with cash transfers done through Zola are subject to the return policy of the store from which they were purchased.

All Zola returns are for store credit in the amount of the original purchase price of the gift. These credits will be placed into your account once your return has been processed and can be redeemed any time after that. Zola store credit resulting from a return never expires and can be used towards purchases of any physical product or experience from the Zola store. Please note: Zola store credit cannot be reallocated as a cash transfer to a bank account, be applied towards any items from other websites, cash gifts or honeymoon funds, nor can it be retroactively applied to past orders.

To Start a Return send us an email at support@zola.com.

My gift arrived damaged. What do I do now?

Oh no, we are sorry about that! Please email us at support@zola.com with your order number and a photo of the damage so we can help you.

How do Virtual Exchanges work?

If a guest chooses to ship a gift to you directly, Zola will hold your gift until you request it in Gift Tracker. Prior to requesting your order, you can convert the order to Zola store credit and use the credit to select another gift. Your guests will NOT be notified if you convert their order to Zola store credit. And we will keep track of the gift they originally purchased for you in your Gift Tracker, so you can still send an appropriate thank you note.

Zola store credit resulting from virtual exchanges never expires and can be used towards purchases of any physical products or experiences that the Zola store sells. Please note: Zola store credit cannot be reallocated as a cash transfer to a bank account, be applied towards any items from other websites, cash gifts or honeymoon funds, nor can it be retroactively applied to past orders.

How long will you hold our gifts?

Whether you are going on a honeymoon after your wedding or moving a few months later - we can hold your gifts for as long as you need!

Whenever you are ready to have your Zola gifts shipped to you, just log into your Gift Tracker and select “Send Now” and those gifts will be on their way to you. There’s no need for you to do anything to set this up, you have full control of shipments at your fingertips!

What is a surprise gift?

Everyone loves a surprise!

When guests purchase a gift for you, we give them the option to mark the gift as a surprise. We will mark the item as Purchased on your registry so you won’t receive duplicates, but we will hide the name of who gave it to you and their gift message. Guests choose a “Reveal Date” for their gift that is typically your wedding or shower date to reveal themselves and the gift they purchased for you.

What happens if a gift is out of stock or discontinued?

We will always do our best to let you know if an item is out of stock with the expected delivery date and alert you to any changes! Once the item is back in stock, it will ship right out to you.

If an item is unfortunately discontinued, one of our Registry Advisors can point you towards a similar replacement gift, or you can convert the gift to Zola Store Credits and purchase something else on your registry from Zola!

Post-Wedding

Does Zola have a completion program, or post-wedding discount?

Of course. We offer a 10% discount to help you complete your registry and start newlywed life for the entire year after your wedding. This discount applies to anything on your registry, as well as anything new you choose to add that is sold by Zola. You can use it as many times as you want for a whole year – so no need to worry if you realize at your first Thanksgiving that you're still missing a carving set. (Some exclusions apply. See Details.)

How do I activate my 10% completion discount?

Just make sure your wedding date is correct in your registry settings, and we'll take it from there. Your completion discount will be automatically applied to your account on the day after your wedding, and will be there until your first anniversary.

How do I make purchases using my 10% completion discount?

Simply add the items you want to your cart and check out. Your discount will show up in your cart, and will be applied at checkout – no promotion codes required.

What are Bonus Gifts?

Enjoy the perks of engagement! Get free bonus gifts when your guests purchase certain brands off your registry. To see if you’re eligible for any Bonus Gifts, please take a peek here.

For Guests

How do I find a wedding registry?

Click on the "Find a Registry" button on the top of the website, and enter in the names of the engaged couple you are looking for.

Did the couple send you a direct link to their Zola registry? Awesome! Just copy and paste that into your browser's address bar.

If you're still having trouble tracking it down, don't fret! Just send us an email or give us call at 408-657-ZOLA (9652) - we'll point you in the right direction.

Is my personal information safe?

Yes, completely safe. Your contact information is confidential, and Zola will never store it or share it with a third party.

Is my credit card information secure?

Your credit card information is completely safe, secure, and confidential. Zola does not store or encrypt your credit card data. All of our online transactions are put through a secure third party server run by Stripe.

If I contribute to a Group Gift, will the couple know?

Absolutely! If you opt to contribute to a Group Gift on a registry, the couple will receive an email containing your individual contribution amount and the gift note you've written. This includes physical items, cash funds, and honeymoon funds!

Does Zola offer Price Matching?

Yes! We're committed to providing the best prices everyday, on everything. If you find an everyday lower price from another online retailer on a Qualifying Product, email us at support@zola.com and we'll match it.

What is a Qualifying Product for Price Matching?

We will Price Match on the following criteria:

  • We will only adjust prices for in-stock items sold by Zola. Cash gifts and items added from other websites are not eligible for Price Matching.

  • The product being matched must be an identical item to the product Zola sells: brand name, size, weight, color, and model/style number must all match.

  • The product must be in stock at the other online retailer at the time of the Price Matching.

  • Price Matching is only available within 48 hours of the time of purchase.

What Limitations or Exceptions are there for Price Matching?

The following limitations and exceptions apply:

  • The price for an item/offer must be listed online and valid at the time of the Price Match. It cannot be a price that is achieved with a discount code. We reserve the right to verify a competitor’s advertised price and product details, as well as to confirm the product is in stock at the competitor.

  • Price Matching excludes promotional prices (including Thanksgiving through Cyber Monday).

  • Excludes items on sale, clearance, closeout, liquidation sales, damaged, used, open package, refurbished, pre-owned, or rent/lease to own items, mail-in rebates, storewide or unspecific offers, non-branded items, or prices that only display on a website after guests log in.

  • Price Matching excludes typographical errors, limited time or quantity offers, daily deals, coupon offers, credit card offers, gift card offers, financing, service offers, bundled offers, sales tax promotions, free items, rebates or mail-in offers.

  • Price Matching excludes “Marketplace” prices (such as eBay or Amazon) and prices from third party sellers.

  • Price Matching excludes catalogue prices and off-line retail store prices.

How do I match a Zola price to another online retailer?

If you find a Qualifying Product from another online retailer that is listed at a lower price, and the item meets the Price Matching criteria, then prior to placing your order, email Zola Customer Support at support@zola.com. We will verify the item eligibility and then you can place the order on Zola and we will refund you for the difference in price to you original form of payment.

Is there a limit on how many items I can buy at the price-matched price?

There is not a Price Matching limit. However, the quantity must be in stock at Zola and the same quantity must be in stock at the other online retailer.

All matches are done against pre-tax prices and the user is responsible for applicable taxes which are calculated on the pre-discount price.

Zola has the final decision for matching an online price.

Can I include a personal message or card with my gift?

Definitely! We encourage you to share with the couple why you picked your gift for them. During checkout, we give you the option to include a personal message for the couple to read.

What is the free shipping policy?

For most orders placed on Zola's website we offer free ground shipping. Free shipping is not available for some items, such as furniture, that have a delivery surcharge due to the size, weight or special handling necessary to make sure your order arrives safely. To give you the fairest price possible, the delivery surcharge is calculated based on our anticipated cost to deliver that item to you. Details on an item's delivery surcharge can be found in the "Shipping & Returns" section on each product page. If the couple is directing you to another website to purchase, Zola's free shipping policy does not apply. At that point, you will be subject to the shipping policy of that store.

What is the Two-Day Shipping policy?

We offer expedited shipping on select items for $19.95. Two-Day Shipping is only enabled when all items in a customer’s cart are eligible. If you are unable to select Two-Day Shipping at checkout, please remove any items from the cart that do not qualify. Additional charges apply for shipments to Alaska and Hawaii. We cannot ship to U.S. territories or P.O. Box, APO, FPO, or DPO addresses. If you’d like to only shop gifts that are eligible for this benefit, select the “Two-Day Shipping” filter on the left side of the registry or shopping page.

Do you offer gift wrapping on Zola items?

Not at this time.

This item says it can't ship to me - but why?

Sounds like this gift is a non-Zola item that the couple has added from another website.

Zola allows couples to add gifts from other websites to their registry. If you select a gift that isn't a Zola product, you are contributing the cash amount of that gift to the couple. We then hold those funds for them until they're ready to make the purchase from the other website.

That way, the couple can decide where and when they want their gift to be shipped to - we know the months leading up to the wedding are a busy time, so we try to make it as convenient for them as possible.

Will I receive a tracking number for my order?

If you opt to ship your order directly to the couple, which we recommend and is the default setting in checkout, we will not provide you with tracking information. One of the benefits of Zola is that we allow couples to hold the shipment of their gifts until they are ready. We know the months leading up to the wedding are a busy time. Many couples plan to move into a new home after the wedding or travel, and don’t want gifts showing up if they aren’t home. But rest assured the couple has been notified of your gift!

Why is there a handling fee on my order?

For cash gifts, we charge a handling fee of 2.5%. This is the fee the credit card companies charge us to accept credit cards for payment. Zola doesn’t make any money off of cash gifts, it all goes directly to the couple.

Why am I being re-directed to another site to purchase a gift?

We want couples to create their dream registry, so Zola allows couples to add gifts from other websites to their registry.

Since we’re directing you to another store, it’s because this item is not sold on Zola, but on another website. Rest assured, the item will be marked as Purchased on the couple’s registry, and we’ll provide you with their shipping address if you choose to purchase the item!

We’ll also send you over an email asking to confirm your purchase, so if you change your mind, you’re not locked into that gift - just let us know.

A gift is marked as Purchased, but I didn’t buy it. Help!

No problem at all! Since we asked for your email, just take a peek at your inbox and you’ll see we asked if you purchased the item or not. If you didn’t, simply click “No” and we’ll mark it as available on the couple's registry.

Didn’t receive that email? No problem - shoot our team an email at support@zola.com and we can take care of it right away!

What is the Proposition 65 warning?

Attention California Residents: Proposition 65 WARNING:

Use of leaded crystal, for sale on this Web site, will expose you to lead, a chemical known to the State of California to cause birth defects and other reproductive harm.

FDA compliance: California law requires all ceramic tableware products to comply with U.S. Food & Drug Administration standards for lead release.

Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

For Vendors and Press

Are you interested in selling on Zola?

Send a note to vendors@zola.com and we'll get back to you.

Who do I contact for press inquiries?

Send a note to press@zola.com and we'll get back to you.

For Michael C. Fina Registries

Why is Michael C. Fina partnering with Zola?

Michael C. Fina is partnering with Zola to provide their wedding registrants with access to a best-in-class, Universal Wedding Registry experience.

How do I add Michael C. Fina products to my registry?

ON ZOLA

While on Zola, simply browse our Michael C. Fina Boutique and add items to your registry using the Add to Registry button.

ON MICHAEL C. FINA

While on Michael C. Fina, simply click the add to registry button to add any items and they will appear on your Zola registry. Just make sure you are logged into your Zola account and have cookies enabled on your browser!

Can my guests purchase product in-store from Michael C. Fina?

Michael C. Fina is closing their retail location in New York City and moving their business entirely online. However, if your guests purchase items from your registry elsewhere, please have them contact Zola customer support so we can mark it as Purchased on your registry. Otherwise, you are likely to get duplicate gifts.

Will I still get a discount on my Michael C. Fina engagement ring?

Michael C. Fina offers a discount on engagement rings to any couple who register through their site. Please contact Zola customer service at support@zola.com for more information before placing your ring order. Please note that this discount cannot be retroactively applied to previous orders.

Will I still be able choose when to ship Michael C. Fina products from my Gift Tracker?

One of the many benefits of Zola is that we offer couples the option to hold gifts until they are ready for them to ship. Should a guest purchase a gift from your registry and have it shipped directly to you, by default, we will hold your gifts until you request them.

I created my registry in the Michael C. Fina store. Will it be canceled?

No. All registries created in store will continue to be available online at michaelcfina.com and later, depending on your wedding date and registry type, on Zola.

What happened to my existing Michael C. Fina wedding registry?

If you originally created a Traditional registry and your wedding date is after March 1st, 2016 any items still available on your registry will be transferred to Zola on your behalf at no cost to you. For purchases made and shipped directly from michaelcfina.com, please contact Michael C. Fina customer support at 1-800-289-3462 or via email at registry@mcfina.com for any assistance on returns.

What if I linked to my Michael C. Fina registry on my wedding website?

No worries. The link to your Michael C. Fina registry will re-direct your guests to your Zola wedding registry. But you can also update the link to on your wedding website to your dedicated Zola address by following the instructions on our Share page.

How will guests find my registry?

If you have previously provided your wedding registry link to your guests, it will still work. If you have yet to give your guests your registry details, visit the share page in your account for details and advice on how to share your registry.

How do I manage thank you notes?

You will still have access to previous orders on michaelcfina.com. Simply log in using your original credentials to view your orders and write your thank you notes.

For any new orders placed through Zola, we will keep track of all your registry purchases in your Gift Tracker.

I have a Michael C. Fina Hold™ registry and my wedding date has passed. What will happen to my gifts?

Please contact Michael C. Fina customer service within 60 days of your wedding date to have your gifts shipped to you or exchanged. Sixty days after your wedding date, the cash value of the purchases on your registry will be converted to store credit to be used on michaelcfina.com at a later date. You will still be able to view and make purchases on your registry via michaelcfina.com.

Can I use Michael C. Fina store credits on Zola?

No. Michael C. Fina store credits can only be used on michaelcfina.com.

I lost my Zola welcome email. How do I access my account?

Please contact Zola customer service at support@zola.com for help in resetting your password and logging into your account. Please provide both names on your Michael C. Fina registry and the email address you used to create your original Michael C. Fina account.

Can I use Zola store credit on Michael C. Fina?

Zola store credits can only be used on products purchased from Zola. They cannot be used directly on michaelcfina.com.

This is going to be fun. We wish we were you right now.
Does that sound creepy?