We strive for the vendors on our platform to respond quickly to their inquiries, and our Vendor Experience team notifies and reminds vendors of unanswered inquiries. Please note that during busy seasons (spring & fall), response times might be longer, and vendors are often working all weekend at events.
If you don’t hear back in a few days or need any help with your inquiries, please feel free to send a note to our Team-Z Advisors, vendoradvisor@zola.com and they'd be happy to help!