Water's Edge

Good not great - go elsewhere

Had our wedding on 5/20 and generally everything was good. Everyone raved about the food and how beautiful the venue is. And Shay was amazing. My issues mainly are with Charles, who in my opinion is phony, but maybe it’s just the experience I had? We met with Charles the Thursday before our wedding and went over everything. I left with a great feeling. I thought Charles was pretty animated but he seemed like he knew what he was doing. As part of our drop off - we had brought a memory candle to be used in our ceremony and separate champagne flutes to toast with: Charles said something along the lines of how nice it is to have the candle in the ceremony that normally it’s just on the credenza and asked permission to move the candle to the credenza in the hall after the ceremony, which I was pleased he even mentioned. Charles took the champagne flutes we brought out of the box/wrapping, inspected them, and then rewrapped them up. When walking into the venue for the drop off appointment, we saw a 60inch round in the entryway instead of a 6ft banquet table which I was so excited about because of the table cloth option for it - I asked Charles to switch this for us and he was like no problem consider it done. Fast forward to 5/20 - I am at the Waters Edge and I see the 6ft banquet table going to be put out. I quickly mentioned to Shay that I had requested the 60inch and they fixed, but annoying I had to catch this. Then I am lining up for my ceremony, my now husband already walked down the aisle, and I see the memorial candle - which is literally apart of our ceremony script - on the credenza. I obviously mentioned this and they fixed it but once again, very annoying. My biggest issue is related to our champagne flutes. After our first dance, we sit down at our table and see our champagne flutes aren’t there - I say something to Charles about this and he tells says “champagne flutes are being polished and will be right out”. Some time passed and Charles came by to our table and mentioned again the glasss are being polished and will be right out. Sounds great, until we are through our toasts and don’t have them. I didn’t see Charles anywhere and mentioned something to Shay. Who then comes back with an inventory sheet saying they were never brought. I obviously said that is not true and Charles held them in his hands in the lobby. After much time Shay comes back with the glasses and mentioned something showing she was frustrated with Charles. I’m pretty upset that I was being lied to for over an hour about the glasses. Don’t tell me something is being polished and is all good when something is lost. The worst part to me is that Charles never checked in/never come back to follow up on this and just pretended everything is okay. Charles never apologized or acknowledged this and the next and only other time I remember seeing him was for the cake cutting. A few other thing to note: There was a wedding earlier in the day on my date. And the valet refused to park my step dads car until they cleared this out. It was pouring rain and my step dad needed to come inside for portraits. I think the Waters Edge outsources this but make sure if there is any overlap this is considered in planning or mentioned. Communication with the Water’s Edge was also difficult. They are generally not accommodating so make sure you have anything you want in your contract.