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May 5, 2018
Riviera Maya, Mexico

Hannah & Neil

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    FAQs

FAQs

Question

How do I proceed with booking?

Answer

Our Apple Vacations Agent will send out our guest booking website via email to each of our guests when booking can begin. This website will have current room rates that we've secured for our room block along with the available nights you are able to book your stay. You can choose any number of nights between the dates of May 3, 2018 and May 10, 2018. Aifare is not included with the hotel room accommodations booking and must be communicated to Apple Vacations separately.

Question

How many nights do we book for?

Answer

Our ceremony will be held on Saturday, May 5th and 4:00 pm. We are leaving the decision up to our guests to book any number of nights that fit their schedule best within our 7 night room block window (May 3-May 10). Please feel free to stay as long or short as necessary for you. Please visit the "schedule" tab of our website to view important deadlines and events that we will have planned.

Question

What is included with the price of my Apple Vacations package?

Answer

The Apple Vacations reservations includes the following: hotel accommodations, airport transportation and food and drink for the entire length of stay.

Question

Are flights included?

Answer

Apple Vacations will take care of booking your room at the resort, however your flight will need to be booked separately as our guests will be flying in from all around the country. It is up to you if you would rather have our Apple Vacations agent book your flight for you or if you would rather take care of the booking yourself. Either option is fine, but as previously mentioned you will want to make sure that your flight time is communicated with Apple Vacations by April 3, 2018 so you are able to set up airport transportation.

Question

What airport will we fly into?

Answer

Guests will fly in to the Cancun (CUN) airport. Our resort is about an hour south of Cancun.

Question

What documents will I need to travel to Mexico?

Answer

You will need a government issued passport in order to travel through customs when arriving in Cancun, Mexico. On the flight departing to Cancun, you will also receive customs forms from the flight attendants that you will fill out before your arrival. Your passport and customs form will be used to travel through customs after you arrive at the airport. Be sure to you keep a file or folder with all of these documents together while on your trip, as you will need returning documentation when you fly back to the U.S.

Question

How do I get to the resort from the airport?

Answer

As part of booking through Apple Vacations you will receive free airport transfers for both your arrival and departure flights. Flight dates and times will need to be communicated with Apple Vacations in order to secure your airport transportation. You will meet an Apple Vacations transportation representative upon exiting the airport in the open-air area.

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