FAQs

Question

What is included in my stay?

Answer

We want you to feel completely taken care of during your stay, so everything below is already included in your room rate: All meals, snacks, and water Alcoholic beverages 24-hour room service Transportation to and from the airport Access to all Xcaret Parks, including: Park admission Roundtrip transportation Food and drinks inside the parks (with a few small exceptions) At the resort itself, you’ll also have full access to: A variety of restaurants with different cuisines Pools to relax and unwind Kayaking and other water activities Daily entertainment and things to do on your own time The Parks: Xcaret – Cultural experiences, underground rivers, and natural pools Xel-Há – Snorkeling, lazy rivers, and cenotes in an all-natural setting Xplor – Zip-lines, amphibious vehicles, and underground adventures Xplor Fuego – The nighttime version of Xplor, under the stars Xoximilco – A lively Mexican party on a floating trajinera boat Xenses – Sensory experiences and optical illusions Xenotes – A guided tour through four unique cenotes We’re so excited to share this experience with you—it’s going to be a fun, relaxing, and unforgettable time together.

Question

Do I need to book transportation?

Answer

Transportation is included in your room block booking to and from the airport. El transporte desde y hacia el aeropuerto está incluido en tu reserva dentro del bloque de habitaciones.

Question

How do I get to the adventure parks?

Answer

The resort will provide transportation to and from the parks. Please ask the concierge at the hotel during your stay for the most up to date schedule. El resort proporcionará transporte hacia y desde los parques. Por favor, consulta con el conserje del hotel durante tu estancia para obtener el horario más actualizado.

Question

What should I wear to the wedding?

Answer

Celebrate in style with festive elegance! Formal: suits and formal dresses Floor-length gowns or sophisticated dresses below the knee are perfect. Bright colors, florals, beading, and sparkle are all warmly welcomed—yes, even red! —embrace the vibrancy of Mexico! Please avoid white, which is reserved for the bride. A classic suit and tie is perfect. Lightweight fabrics are ideal for the climate. Neutral or seasonal tones are great options, but darker tones are also welcome. Let your look reflect the joy of the occasion—chic, polished, and party-ready! ¡Celebra con estilo y elegancia festiva! Formal: trajes y vestidos formales Vestidos largos o elegantes por debajo de la rodilla son ideales. Los colores vivos, los estampados florales, y los detalles brillantes son más que bienvenidos—¡sí, incluso el rojo! ¡Abraza la alegría y disfruta del espíritu festivo de México! Por favor, evita el blanco, que está reservado para la novia. Un traje clásico con corbata es perfecto. Las telas ligeras son ideales para el clima. Los tonos neutros o de temporada son excelentes opciones, pero los tonos más oscuros también son bienvenidos. ¡Que tu look refleje la alegría de la ocasión—con estilo, elegancia y listo para celebrar!

Question

What should I wear to the welcome party?

Answer

Dress to impress while keeping it comfortable and celebration-ready! Cocktail / Semi-Formal Attire Cocktail dresses, jumpsuits, or dressy separates are all great options. Aim for an outfit that's festive and refined—something you’d wear to a nice evening out or a special celebration. Dress pants and a button-down shirt are perfectly appropriate—no suit jacket or tie required. However, blazers, sport coats, or ties are more than welcome if you'd like to elevate your look. Think polished, not overly formal. Bright colors are warmly welcomed—Have fun with colors, textures, and accessories—just keep it chic! That said, if you're arriving straight from travel, come as you are—we're just happy you're here! ¡Vístete para impresionar, pero con comodidad y estilo festivo! Vestimenta Cóctel / Semi-Formal Vestidos de cóctel, jumpsuits o conjuntos elegantes son excelentes opciones. Elige un atuendo festivo y refinado—algo que usarías para una salida especial o una celebración importante. Pantalones de vestir y una camisa abotonada son más que apropiados—no se requiere saco ni corbata. Sin embargo, los blazers, sacos sport o corbatas son más que bienvenidos si deseas elevar tu look. Piensa en un estilo pulido, pero no demasiado formal. ¡Los colores brillantes son más que bienvenidos! No dudes en divertirte con tu look. Y si llegas directo del viaje, ven tal como estás—¡lo importante es que estés aquí!

Question

What should I wear to the pool meet-up?

Answer

Relaxed, water-friendly, and perfect for fun in the sun! Casual attire - Pool attire Lightweight fabrics like linen or cotton are great for the tropical weather. Chinos, shorts, or swim trunks with a shirt work well. No need for a tie or jacket. Sandals, slides, or water-friendly shoes are ideal—especially if you plan to get wet! Comfort and keeping cool is key, especially with water activities nearby. Breezy sundresses, rompers, shorts, swimsuits with cute cover-ups, or casual separates are all great options. Opt for sneakers, sandals or flats that can handle getting wet—skip the heels for this one. Lightweight fabrics will help you beat the heat and stay comfortable. Relajado, apto para el agua y perfecto para disfrutar del sol. Vestimenta Casual o de piscina La comodidad y mantenerse fresco son clave, especialmente con actividades acuáticas cerca. Vestidos sueltos, rompers, shorts, trajes de baño con lindos pareos o conjuntos casuales son excelentes opciones. Opta por tenis, sandalias o flats que se puedan mojar—este no es el momento para tacones. Las telas ligeras como el lino o el algodón son ideales para el clima tropical. Chinos, shorts o trajes de baño con una camisa funcionan muy bien. No es necesario usar corbata ni saco. Sandalias, chanclas o zapatos resistentes al agua son perfectos—¡especialmente si planeas mojarte! Las telas livianas te ayudarán a sobrellevar el calor y mantenerte cómodo.

Question

What should I wear to the farewell brunch meetup?

Answer

Easygoing and perfect for the warm weather! Casual Attire Come as you are! Flowy sundresses, shorts, rompers, lightweight skirts or pants with breezy tops, or cute cover-ups over swimwear are all great options for the warm weather. Flat sandals, espadrilles, sneakers, or slides are ideal—keep it comfy and tropical. Breathable and light—linen shirts, short-sleeve shirts, shorts, lightweight pants are all great options to keep cool. Comfortable sandals, espadrilles, or sneakers are great choices. Lightweight fabrics are recommended for staying cool in the heat. Relajado y perfecto para el clima cálido. Vestimenta Casual ¡Ven como eres! Vestidos sueltos, shorts, rompers, faldas o pantalones ligeros con blusas frescas, o lindos pareos sobre el traje de baño son excelentes opciones para el clima cálido. Sandalias planas, alpargatas, tenis o chanclas son ideales—mantén la comodidad y el estilo tropical. Transpirables y ligeros—camisas de lino, camisas de manga corta, shorts y pantalones ligeros son opciones perfectas para mantenerte fresco. Sandalias cómodas, alpargatas o tenis son excelentes elecciones. Se recomiendan telas livianas para mantenerse fresco en el calor.

Question

Can I bring my kids?

Answer

While the resort is kid-friendly, the wedding day will be adults only for the ceremony and reception. However, children are welcome to attend our welcome party, casual meet up at one of the Xcaret parks, and farewell brunch. Please feel free to bring your children to enjoy the resort - we want our guests to make the best of their vacation and enjoy their time away. If you need to make babysitting arrangements for the Wedding Day, our agent can provide you with info on the professional babysitting service contracted by the hotel.

Question

Will Roxy make an appearance?

Answer

You'll have to wait and see!