FAQs

Question

What is included in the hotel rate?

Answer

All Inclusive always includes the hotel room, food, alcoholic and non-alcoholic drinks, taxes, tips, and airport shuttle to and from POP airport.

Question

How many nights am I required to stay at the resort?

Answer

In order to receive our special group rate, guest must stay a minimum of 3 nights.

Question

Do I have to use your travel coordinator?

Answer

Our travel coordinator requests the rooms to be together and other small perks to make your stay comfortable. When booking with us, you're dealing with an expert in the US, so there's no miscommunication. We have arranged something during your stay, and the reservations all have to be booked at one place to be valid. In order to secure the group discount, you'll need to book through Whitney Sughroue. If comparing rates, please make sure to add the round trip shuttles to and from the hotel (most sites do not include that in the rate).

Question

Do you price match from travel websites?

Answer

Yes! You can be confident knowing that we have the lowest rates. However, if a US based online travel agency has a sale, Whitney, our wedding specialist, will be happy to price match their rates for same day bookings.

Question

How do I request a price match?

Answer

If you've found a package online at a lower price, contact Whitney to request a price match. Bear in mind that all components must match exactly.

Question

Do I have to pay for the trip all at once?

Answer

No! One of the benefits of booking through Destify is that you can set up a payment plan. The earlier you book, the more flexibility you will have. FULL PAYMENT WILL BE DUE BY 04/30/2019.

Question

When do I have to make the final payment?

Answer

Final payments are due 65 days prior to travel, April 30th, so try to make a few occasional payments prior to your final payment deadline to get most of it out of the way. Payment links are available through the booking site for your convenience.

Question

If I book my reservation now, can I add someone later?

Answer

You can book your room today and add a person later in the future, but keep in mind the price may change in the future when you're adding someone to your room.

Question

Do I need a passport?

Answer

Since this is an international trip, you do need a passport valid at least 6+ months past your travel dates. Passport cards are not valid for international air travel. If you have a passport, be sure to check the expiration date. If you don't already have a passport, it is a good idea to apply early to be sure you receive it in time for your trip. Passports normally take 4-6 weeks to process. We suggest applying a minimum of 3 months in advance as a precaution.

Question

How do I get to the resort and how do shuttles work?

Answer

The airport shuttle will take you to and from your hotel. Upon arrival at your destination, your shuttle will pick you up at the airport and take you to the resort. Before your last day, you'll have to confirm your departure time with the shuttle company so they can retrieve you from the resort and take you to the airport for your flight. Our round trip airport shuttles do not pick up clients at their homes in the U.S. and take them to the home airport nor do they pick you up from the U.S airport and take you home. Shuttles are only available at our destinations to and from Be Live Grand Marien.

Question

Can I use American Dollars?

Answer

Yes, but many resorts and stores won't take USD, so be sure to prepare your credit and debit cards. Call your bank and let them know the dates you will be gone. Charges made at the resort or elsewhere on your trip may be subject to a foreign transaction fee by your bank (normally 1-3%).

Question

What if I am not staying at Be Live Grand Marien?

Answer

If you are not staying at this resort, you will have to pay a $60 fee, per person, for a night pass, in order to enter to the resort, and attend the wedding. This fee is not included as part of our wedding package. However, we have worked out a deal with the resort, and in order for everyone to receive our cheap group rate, wedding guest must stay at this resort.