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December 1, 2019
Playa del Carmen, Mexico

Hannah & Alex

FAQs

Question

How do I book my travel?

Answer

Please contact Allison Daube, our Travel Advisor that is helping arrange air and hotel accomodations. Her contact information can be found in the "Travel" tab. Allison will be able to set you up with air travel options, however, there is no "package" of hotel and air. Hotel accommodations have a discounted group rate but air travel is at retail.

Question

By when do i have to reserve hotel accommodations?

Answer

We ask that you reserve your hotel accommodations no later than July 31st. This is the cut-off date we are setting in order to coordinate everything with the resort. You will be able to reserve your hotel by contacting our travel advisor (see "Travel" tab). An initial deposit of $100 will reserve your hotel room and the rest of the balance can be paid as you please so long as it is paid in by September 22nd. Cancellation fees will apply after that date. We recommend that you reserve your hotel room as soon as you know you are able to attend in order to block the room and you are guaranteed a spot. Remember, payment needed at the time of booking is only $100 while the remaining balance can be paid in installments or all at once so long as it's by September 22nd.

Question

How long do I have to stay?

Answer

That's up to you! We only ask that you arrive by the morning of Saturday November 30, 2019, at the latest, in order to ensure you're able to arrive in time for the big day. The hotel rate includes perks for reservations of 4 nights or more, so be sure to mention this when reserving travel with our Travel Advisor!

Question

Are children allowed in the resort?

Answer

Absolutely! Children under 18 are allowed in the Paradisus La Esmeralda resort, however, are not allowed in the Paradisus La Perla resort as it is exclusive to adults. The ceremony and reception will occur at a family-friendly location where children will be able to attend.

Question

Are the two resorts, Paradisus La Esmeralda and Paradisus La Perla close by?

Answer

Yes! They are actually part of the same property, however, the resorts are split into two and share amentities in the center such as the restaurants, bars, gym, clubs, etc.

Question

How far is the resort from Cancun airport?

Answer

Paradisus Playa Del Carmen is located 45 minutes away from Cancun International Airport. Shuttle service is available through our travel agency, refer to the "Travel" tab for more details.

Question

Is there a set itinerary?

Answer

Remember, this is YOUR vacation that happens to include a few days of wedding fun. The only scheduled events are set for Saturday November 30th in the evening for the welcome dinner (wedding party and family only) and Sunday December 1st for the day of the wedding, beginning at 5pm. Outside of those events, you're free to venture and do as you please. We encourage you to take advantage of exciting excursions available in the area! Refer to a few suggestions in the "Things To Do" tab for more details.

Question

What is included in the hotel reservation?

Answer

The hotel reservation is all-inclusive, meaning most meals and alcohol will be included with your reservation. Upgraded restaurants and drink list may require an additional cost. Please be sure to ask our Travel Advisor any questions you may have specific to the hotel. They are here to help!

Question

What should I pack?

Answer

Beach gear, obviously. And of course, two semi-formal outfits for the welcome dinner and wedding. Be sure to dress comfortable regardless, it will be nice and warm throughout the stay! Fyi - Bring plenty of sunscreen. To be safe, pack biodegradable sunscreens as some of the parks and beaches will only allow those suncreens to be used.

Question

What about gifts? Is there a registry?

Answer

Your presence is our gift! We ask that you do not bring gifts with you to Mexico as it will be difficult for us to travel back with everything to the U.S. Instead, if you really want to provide a gift, we'll happily accept cash :)