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Jordan & Sarah

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    FAQs

FAQs

Question

When should I RSVP by?

Answer

The deadline to RSVP is January 1st, 2026. This helps us finalize headcount and room blocks. You are more than welcome to RSVP earlier and book earlier!

Question

How do I book my trip?

Answer

Please proceed to the resort website to book your stay, the wedding couple is staying April 20th-26th

Question

What airport should I fly into?

Answer

Cancun International Airport (CUN). The resort is about 20–30 minutes from the airport. Please be sure to book a transfer shuttle to and from the airport.

Question

Is there a shuttle service to and from the airport?

Answer

Guests are responsible for transportation costs to and from the resort. Per the resorts website, they have a concierge that can help make arrangements for transportation services. Here are two options(please copy and paste link): https://www.amstardmc.com/en/transfers-main/?affiliate_id=ba73448f8e2d6c409ab4fa16a978c6fe&utm_source=hyattinclusivecollection.com&utm_medium=referral&utm_campaign=transfers&utm_content=sapphire-resort-spa/ https://happyshuttlecancun.com/cancun-airport-transportation-to-dreams-sapphire-resort-and-spa

Question

Do I need a passport?

Answer

Yes! All guests will need a valid passport. Please ensure yours doesn’t expire within 6 months of our travel dates.

Question

Do you have a travel agent for booking the resort rooms?

Answer

We originally planned to work with a travel agent, but we’ve decided to manage bookings ourselves instead. You do not need to go through a travel agent — please book your stay at Dreams Sapphire directly through the resort’s website (or your preferred booking platform). We’ll share recommended room types, estimated rates, and booking tips here on our wedding website to make things simple and clear.

Question

Is the resort all-inclusive?

Answer

Yes! Food, drinks (including alcohol), entertainment, and most activities are included in your stay.

Question

Can I stay at a different resort?

Answer

Yes, you’re welcome to stay elsewhere if you prefer. However, in order to attend the wedding events at Dreams Sapphire, you’ll need to purchase a day pass from the resort. 10am-11pm $130 per person per day or wedding pass (1hr before to 1 hr after): $80 per person. Please note that day passes are limited and may not always be guaranteed, so we strongly recommend staying on-site if possible. It also makes things easier (and more fun!) for everyone to be together throughout the celebration.

Question

Are kids allowed?

Answer

Absolutely — the resort is family-friendly, and we’d love to celebrate with your little ones.

Question

How much will the stay cost?

Answer

Pricing depends on your room type and length of stay. For the Deluxe Junior Suite Tropical View, the rates per night are: -Single occupancy: $318 -Double occupancy (adults): $200 per adult -Triple occupancy (adults): $200 per adult -Children (ages 2–12): $90 per child

Question

When should I book my room?

Answer

We recommend booking your room as soon as possible. Room rates are set by the resort and are subject to change based on availability, so booking early gives you the best chance to secure your preferred room at the lowest price. Availability is not guaranteed if you wait.

Question

Do we need to tip at the resort if it’s all-inclusive?

Answer

Tipping is not required, but it’s definitely appreciated! The staff at Dreams Sapphire work hard to make your experience amazing, and a few dollars here and there go a long way. Here’s a general guideline if you'd like to tip: -$1–2 per drink at the bar or pool -$5–10 at à la carte restaurants -$1–2 for bellhops and room service -$5–10 for transportation drivers or excursion guides U.S. dollars are perfectly fine—just bring small bills

Question

What events should I plan to attend?

Answer

Our wedding ceremony and reception are the main events, but we’re also planning optional group activities like a welcome cocktail and a fun excursion. Full itinerary coming soon!

Question

Will there be group activities or excursions?

Answer

Yes! We’re planning a group catamaran tour or something equally fun. Details will be shared closer to the date.

Question

Who should I contact with questions?

Answer

Feel free to contact Sarah or Jordan Sarah: 928-660-1168 / smplassman@gmail.com Jordan: 208-721-7445 / jordanbjorkman1@gmail.com

Question

Will my phone work in Mexico?

Answer

Most major U.S. carriers (Verizon, AT&T, T-Mobile) include free or low-cost international coverage in Mexico. We recommend checking your plan ahead of time. Resort Wi-Fi is also available and works well in most areas.

Question

What’s the dress code for the resort?

Answer

During the day, anything goes—swimwear, coverups, shorts, sandals. For dinners at à la carte restaurants, the resort follows a “resort casual” or “elegant casual”. Certain restaurants have more strict dress codes but most of them are fairly causal. More information on the restaurants are on the Dreams Sapphire website. The wedding itself will have a “Beach Semi-Formal” vibe. More details on that in the schedule!

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