Additional Information

Question

High Altitude Reminder

Answer

Cuernavaca sits at a higher elevation than many travelers are used to (about 5,000 feet above sea level). While it's not extreme, some guests may feel mild effects like shortness of breath, fatigue, or dehydration — especially if you're coming from sea level. Tips to Stay Comfortable: Drink plenty of water before and during your trip Wear sunscreen — the sun is stronger at higher altitudes Pack medication if needed Don’t overexert yourself on arrival

Question

Can I stay at a different hotel, not Hacienda Vista Hermosa?


Answer

No, all events will take place at the Hacienda in the town of Morelos. Morelos is a semi-rural suburb of Mexico City, and unfortunately, there are no comparable hotel options in the immediate vicinity.

Question

Can I bring a guest?

Answer

Our invitation list is limited, so please refer to your invitation for details on whether a plus-one is included. If you have any questions, feel free to reach out to us.

Question

How will we know where each event is?

Answer

Each event will take place in a different area of the Hacienda. Locations will be included on the invitations, and our planners will have a QR code for you to scan during the weekend for easy access to all event details.

Question

Will my cellphone work?

Answer

Most U.S. cellphones work just fine. especially if you have an international plan or your carrier includes Mexico in your coverage (like T-Mobile, Verizon, and AT&T often do). We recommend checking with your provider before the trip to confirm coverage and avoid any surprise charges. In general, if your phone works in the U.S., it should work similarly in Mexico City!

Question

Hotel Voucher

Answer

When you check in, you should open a VOUCHER with your credit card. We recommend doing 5,000 pesos per person. This will be a hold on your credit card, not a charge that is processed. This gives you the convenience of charging items directly to your room during your stay. When you purchase food and drink, your waiter will bring you the bill to sign, add your room number and write in your tip amount. When you check out, you will receive an itemized bill that reflects all the items that were billed to your room. At check out, the total cost of your bill be charged to your credit card.

Question

Need help understanding Indian attire?

Answer

https://drive.google.com/file/d/1sZkPYt0fk3uAJHZ0qHBEca7dTqY09UzY/view?usp=sharing

Question

Will the staff speak English?

Answer

No, one of the main reasons we selected this location is for its authentic Mexican experience. While our planner will speak English and assist with events, it's essential to know some basics for communicating with the rest of the staff.

Question

What kind of shoes should I wear?

Answer

We recommend avoiding heels, as the grounds of the Hacienda are primarily cobblestone and grassy, making them uneven.

Question

What can I expect weather wise?

Answer

In September, Mexico City enjoys mild temperatures ranging from 55°F to 75°F (13°C to 24°C). While it’s part of the rainy season, showers usually come in the afternoons. We recommend bringing a light jacket and an umbrella for the occasional rain.

Question

Are there any recommendations on things to pack?

Answer

- bug spray - nasal lubricant (higher altitude & dryer air causes some noses to be dry) - sunscreen - swimming suit. The pool is beautiful you won’t want to miss out - cash for tips to the hotel staff/bartenders - travel steamer for clothes if you have it

Question

Suggested Tips for employees during the weekend?

Answer

We recommend a tip of $2.50 (50 pesos) for the bellhop who assists with your bags and $5 (100 pesos) per day for the housekeeper in a double room. In restaurants and bars, a gratuity of 10% is appreciated. If you’re using a credit card for payment, please let your waiter know to add the tip before they process your transaction.

Question

What do the rooms NOT include?

Answer

- Coffee - Refrigerator - Microwave - Iron or ironing board

Question

Are kids allowed at the wedding?

Answer

We love your little ones, but unfortunately, this event is an adults-only celebration.

Question

What if my child travels with me?

Answer

If you’re bringing your child along, please reach out to our wedding planners. They can help facilitate daycare services for your little one at your own cost. You can reach out to our wedding planners at services@champagne-events.com.mx. They’ll be happy to assist you with the details! Thank you for your understanding, and we can’t wait to celebrate with you!

Question

What if I need to contact you before the wedding?

Answer

Feel free to contact us at (713)898-1176 if you have any questions or need further information.

Question

Will there be an after party?

Answer

Not needed - our dance floor is open until 3am.

Question

Ironing

Answer

The rooms DO NOT have irons. The hacienda can iron clothes for you at a cost. The price list will be hanging in your closet. Contact the front desk for assistance.

Question

Cash/Pesos

Answer

There is no ATM at the Hacienda. We suggest you have 700 pesos on hand to cover tips for the bellboy and maid. You can withdraw the pesos at an airport ATM when you arrive.

Question

Check In and Out

Answer

Check-in 3:00pm; Checkout 1:00pm. If you require an AM check-in, please let the hotel know. There is a cost of $950 pesos (2025 cost) to have your room ready in the morning for you.

Question

When will meals be provided?

Answer

Sangeet - Dinner and bar Ceremonies: Hindu - Lunch after ceremony Western - Refreshments Reception - Apps, dinner, dessert & of course bar