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Check back often for updates! We'll keep you informed right here on our website.
Check back often for updates! We'll keep you informed right here on our website.
March 11, 2025
Riviera Maya, Cancun, Mexico

Jaylin & Neel

FAQs

If you have any other questions than the ones listed here, please do not hesitate on reaching out to us!
Question

When should I make a reservation at the hotel?

Answer

We recommend making hotel reservations ASAP. The longer you wait, the more expensive the rates will become. If you are unsure or unable to pay the hotel right now, DON'T WORRY! There is an option when making a reservation that allows you to pay your reservation the day you get to the resort, that way you have more time to save that money but at least you have your reservation booked!

Question

Do I need any legal documents, such as a visa, to enter Mexico for the wedding?

Answer

If you don't have permanent residence, citizenship, or any kind of visas from the USA, Canada, or the UK, you may need a visitor's visa to enter Mexico. Some exemptions apply, so please check this link from the government of Mexico for details: https://embamex.sre.gob.mx/finlandia/index.php/traveling/visas

Question

When should I RSVP by?

Answer

Ideally, we would appreciate if guests could confirm their attendance by October 2024, as we need to make arrangements with the resort during that time. This also allows ample time for planning and securing travel arrangements. However, if you're unsure by then, please contact us, and we'll work something out together.

Question

How can I get around such a large hotel from one end to the other?

Answer

The hotel provides a shuttle service that runs every 10 minutes, making it easy to get around the complex.

Question

What should I avoid doing while in Cancun?

Answer

- Don't drink tap water! - Avoid taxis (easy to scam/overcharge) - Don't lose your resort bracelet - Avoid people selling you things at the airport (overpriced) - Don't feed the wildlife - Don't forget your sunscreen!! - Don't forget to have FUN

Question

What do we recommend to do at the Barcelo Complex?

Answer

The Barceló complex offers a variety of activities and amenities to enhance your stay. Each tier features specialty restaurants with fine dining, so we recommend making reservations as soon as you check in. The complex also has various paid activities like bowling, escape rooms, a water park, mini golf, and a surf ride, all located at the "Maya Mall." We definitely recommend checking these out. Additionally, snorkelling is a must—bring your own snorkelling equipment (if you have) to avoid any time limitations.

Question

Can I bring a +1?

Answer

Due to limited space, please reach out to us to confirm if you can bring a +1 and provide their name when you RSVP.

Question

what if I forgot some essentials?

Answer

The resort has several shops where you can purchase any essentials, though prices may be higher than usual. About a 10-minute drive from Barceló, there's a small mall with a grocery shop, called Multiplaza Puerto Aventura, where prices are more reasonable. This mall has a variety of stores, so you can find anything you might be missing. If you need specific items, feel free to reach out to us for recommendations.

Question

Which hotel should I book?

Answer

It truly depends on what you want, It depends on what you are looking for. If you want a more fancy and higher-end place with premium drinks, more options for à la carte restaurants, and additional pools, we recommend the Maya Palace. If you prefer more affordable options, the other hotels (Beach, Caribe, Colonial, tropical.) also offer pools, beaches, and all-inclusive food and drinks. Choose the option that best fits your preferences and budget! If you have any questions about how to book, or which ones to book just ask us!!