FAQs

Question

How do I book a room in the haciendas?

Answer

There is a video tutorial here: https://www.loom.com/share/18fd6f03a87b4524a4935d4a7e268edf

Question

What's the nearest airport and how do I get to the venue?

Answer

Airport: Cancun International Airport (CUN) - about 1 hour 20 minutes from our venue. Transportation from the airport to the venue: 1. Private transfers (RECOMMENDED): You can book a transfer directly through the accommodation booking site, or if you'd prefer to organize this yourself, companies like USA Transfers, Cancun Shuttle, or Happy Shuttle Cancun will meet you at the airport with a sign and handle the gated community access too. Please reach out to these companies to get costs. We can also help set up group chats to coordinate sharing private shuttles between our guests who want to use the venue's services. 2. Shared shuttles: Budget-friendly but involves multiple stops (longer travel time) 3. Rental car: All major agencies available - drive south on Highway 307 for about 1 hour 20 minutes. Note that there is limited parking available at the venue. Please let us know if you would like to park at the haciendas! 4. Taxi: $80-120 USD (make sure it's an official airport taxi) 5. Bus route: ADO bus to Playa del Carmen plus taxi to Puerto Aventuras (not recommended with a lot of luggage) Important: Puerto Aventuras is a gated community. Private transfer drivers will handle entry for you, or bring your booking confirmation if driving yourself.

Question

I'm traveling with children - what are my accommodation options?

Answer

Kids 0-11: FREE! If they are under 4 we'll set up a cot in your room or 4-11 you will need one of the rooms with an extra bed at no charge. Kids 4 and older, choose from: - Add to your room no additional charge, but you will need to book one of the rooms that fit 3 or more occupancy - Book separate room: Full rate $315 USD per kid per night (based on double occupancy) - Stay off-site: RMH Beach Condos or Puerto Aventuras Beach Club Hotel (family-friendly alternative), located walking distance to the haciendas and marina

Question

I'm traveling with children, are there any childcare options?

Answer

If you're bringing your little ones, we can arrange professional nannies to provide childcare at the haciendas. This is perfect for parents who want to fully enjoy the celebration while knowing their children are in safe, experienced hands. Please reach out if this interests you - we can coordinate costs and details. It will be more affordable when multiple families share the service together.

Question

I'm traveling solo - what are my accommodation options?

Answer

At the venue: - Share a room with someone you know - Add a twin bed to a room with someone you know - Get your own room (full rate - pricey but private!) Alternative accomodation: - RMH Beach Condos - Puerto Aventuras Beach Club Hotel Pro tip: Reach out to us and we can hook you up with other solo travelers who love to split cost!

Question

If I'm staying at the wedding venue, what's included?

Answer

Meals included: Friday: Event dinner Saturday: Breakfast, lunch, & event dinner Sunday: Brunch & event dinner Monday: Breakfast Drinks: House beer, wine and signature cocktails all three days. If you want anything more you will have to purchase it yourself. Full service team: - Personal chef (8am-9pm) - Butler/bartenders (8am-9pm) - Concierge (10am-6pm) - Housekeeping (9am-8pm) - Maintenance (8am-8pm) Bonus perks: - Non-motorized watersports (kayaks, paddleboards) - Free wifi NOT INCLUDED: - Gratuities (suggested but not required) - Premium drinks beyond house selection - Meals at outside restaurants - Your flights and ground transportation - Optional excursions - Travel insurance

Question

What if I'm staying somewhere else?

Answer

IMPORTANT! For those not staying at the haciendas, please take note of the following restrictions: - Limited venue access - You will only be allowed at the haciendas wedding venue during official events (welcome dinner, ceremony/reception, & pool party) - Transportation - You'll need to arrange your own rides to/from the venue - Gated community access - You'll need a special access code for Puerto Aventuras (we'll provide this)

Question

What's the dress code?

Answer

Casual and comfortable! Luis is wearing shorts for the ceremony - that tells you everything about our vibe. Perfect attire: Men: Shorts or lightweight pants plus breathable shirts (no ties needed!) Women: Sundresses, flowy skirts, lightweight pants plus tops Skip: Heavy fabrics, formal wear, high heels

Question

Is this just one day or a whole weekend?

Answer

Three-day celebration! Friday to Sunday. Friday: Welcome dinner Saturday: Wedding ceremony (3:30 PM) plus reception Sunday: Pool party Do I have to attend everything? - Staying at the venue with us? You'll need to stay all three days at the venue. Technically you can still skip the events... but why? - Staying elsewhere? Pick and choose which events work for your schedule!

Question

Will it be indoors or outdoors?

Answer

Outdoors on our gorgeous beachfront! We have multiple beautiful spots: ocean view garden, courtyard, or right on the beach. Rain backup: Don't worry, we have several covered courtyards and indoor spaces if needed.

Question

What will the weather be like?

Answer

Late May is perfect weather! Temperature: 87-90 degrees F (29-32 degrees C) during the day, 75-77 degrees F (24-25 degrees C) at night Ocean: Perfect 81-83 degrees F (27-28 degrees C) for swimming Rain: Brief tropical showers possible (4-8 days total in May) - usually just afternoon sprinkles Sun: 11 hours of beautiful daylight Pack: Sunscreen, light rain jacket, breathable clothes

Question

What's the best way to handle money in Mexico?

Answer

For US guests: Great news! US dollars are widely accepted everywhere in the tourist areas. You'll get change in dollars or pesos. For everyone: - Credit cards (Visa/Mastercard) are your best bet - widely accepted with good exchange rates. - ATMs are everywhere - use bank ATMs (BBVA, Santander) for lower fees - Cash exchange available but rates vary For Australian guests: Credit cards work great here! Consider a travel card with no foreign fees, or bring some US dollars for easy exchange. Pro tip: Always choose to pay in pesos when given the option - you'll get better exchange rates.

Question

What language will the ceremony be in?

Answer

English with a splash of Spanish! Everyone will be able to follow along while we add some beautiful Mexican touches.

Question

For our Australian guests

Answer

When should I arrive? Time difference: Mexico is about 15-17 hours behind Australia, so arrive a few days early if possible to beat jet lag and explore the area! We will be staying in Playa del Carmen the week before, so feel free to join us. Reach out and we can share our accommodation location if you want to stay near us. Do I need travelers insurance? Highly recommended! Especially important for international destination weddings - protects against flight delays, medical issues, and trip cancellations. How do I get there from Australia? No direct flights - you'll need at least one connection, usually through: United States: Los Angeles (LAX), Dallas (DFW), Houston (IAH) Canada: Vancouver (YVR) Most popular routes: Sydney to Cancun: via Los Angeles, Dallas, or Vancouver Melbourne to Cancun: via Los Angeles or Dallas Brisbane to Cancun: via Los Angeles, Dallas, or Vancouver Popular airlines: Qantas, Air Canada, United, American Airlines Total travel time: About 19-20 hours with connections