FAQs
Question
When should I RSVP by?
Answer
We need all RSVP's by December 15th, 2025! We will start bugging people in November if you have not RSVP'd already.
Question
What is included in the all-inclusive package when booking through D & Z's booking website?
Answer
The resort we chose is full on All Inclusive! This includes so many perks and amenities, making it a vacation for all! We know it is pricey, but once you are there you will only need to pay for souvenirs, tipping, and any major extra excursions that you choose to do! See below for all of the amazing things that the all inclusive offers when you book through our booking website! https://requests.paradiseweddings.com/sites/danielle-and-zack/login CODE: 0329 Destination Inclusive • Full breakfast, lunch, dinner and snacks each day. • Unlimited International Liquors, wines, beer, bottled water, soft drinks. • Unlimited premium dining. • Mini Bar stocked daily. • 24 hours Room Service.* • Pool and beach waiter service. • Life-enriching experiences. • Non-motorized water sports (sailing, snorkeling equipment, introductory scuba lesson). • Kids Club. • Land sports: beach volleyball, football, ping pong, etc. • Wi-fi access in every rooms and access throughout the property. • Fully equipped fitness center. • Maid Service and Portage. • Food and beverage gratuities. • Federal taxes (except environmental tax). Additional Information • All meals/beverages are offered at the restaurants/bar available during regular hours of operation and according with the government regulations during the group stay. Any unused portion of the all-inclusive package will not be credited or refundable. • Room Service Included but service charge of $5.00 USD per delivery applies. The Reserve categories will have the service included with no extra fee. • Telephone calls (local & international), Spa, Signature Bars, Wines and Spirits outside of the Destination Inclusive®, Sal Restaurant, Tours, Laundry and Store are not included on room rate.
Question
The room I want is not listed on D&Z's booking website, what do I do?
Answer
Text or call Danielle or Zack! We can add various room types. We tried to add some of everything, but if we run out of a certain type of room, we can add more! Just let us know what you want and we can make sure it is there for you to book!
Question
Is there transportation to and from the airport to the hotel?
Answer
Reliable and safe transportation from the Cancun airport to the resort can be booked through our booking website. https://requests.paradiseweddings.com/sites/danielle-and-zack/login Code: 0329 If you choose to stay off site, you will need to set up transportation to the resort for any days you plan on coming (including the day of the wedding).
Question
Can I stay at a different hotel or resort?
Answer
All guests are free to stay anywhere they want! However, we do recommend that guests stay at Paradisus Playa del Carmen, as noted in the "Travel" tab. Discounted rates are available through our wedding website. Rates are per person (except for kids under 4), and payment plans are available. If you choose to stay off site, it is $60 per person for a day pass for any day you come to the resort, and this includes the day of the wedding.
Question
Are children invited to the resort and wedding ceremony?
Answer
The resort we chose is separated into a family friendly section, and adults only section. We want you to have the option to enjoy a vacation with the whole family! We have decided to not include children at the wedding ceremony or reception, however the resort offers 24/7 childcare options, including 1 on 1 or group babysitting at their daycare facility or even in your own room. For questions regarding these options, please contact Danielle or Zack and they can help you get in touch with the right people.
Question
I am seeing 2 different resorts when I am booking my room through D&Z's booking website, what do I do?
Answer
"La Perla" is the adults only (18+) side of the resort. "Paradisus Playa Del Carmen" is the family friendly side. They are both one resort, but separate sides to allow for families to have a more family friendly atmosphere. Adults may travel between the two as needed, but kids are restricted to the "Paradisus Playa Del Carmen" side of the resort.
Question
I have a food allergy, can I make a special request?
Answer
Yes! When you RSVP to the Reception, you will be asked if you have any special food allergies. We will try to accommodate the best we can, but there is a pre-determined menu for the wedding ceremony. You will not go hungry though, as the resort itself has several food options that are part of the all-inclusive package!
Question
Can I bring a date?
Answer
If you are already married and wondering if your spouse was invited... yes they are! We are limiting the event to a small amount of Family and Friends. While plus ones may be an option, please use the RSVP tool to see if you have been given a plus one already, if you have not and are in (real) need of that, please contact Danielle or Zack and we can talk about options depending on seating availability.
Question
Is there a dress code?
Answer
We want everyone to be comfortable; it is vacation after all! We ask that our guests dress in Formal Beach Attire (no ties needed). Our reception will take place on the beach immediately following the ceremony, so sandals are completely acceptable if you choose.
Question
Are you registered? Where?
Answer
No, we are not registered anywhere. We are asking for no gifts from our guests! Your presence is enough for us... REALLY! If you are insistent on getting us gifts, we have set up a registry on this website (just a few tabs to the left), where you can donate any amount you want to our Honeymoon Fund or Moose and Nala's Dog Boarding Fund.
Question
What do I do if I have questions or concerns about literally any part of this?
Answer
If you run into any issues, just let us know—we’ll connect you with the right people on the team to answer your questions if we aren't able to answer them ourselves. Our phones are always on for our family and friends and we want to (hopefully) make this as stress free for y'all as possible. Contact Info: Danielle Stephens - P: (775) 781-1665; E: stephenscdanielle@gmail.com Zack Sloss - P: (916) 995-3382; E: zacksloss@yahoo.com
