FAQs

Question

COVID Restrictions

Answer

As of January 26, 2021, all travelers re-entering the US, must have a negative COVID test. The tests are administered free of charge at Dreams Natura upon arrival or scheduled 3 days prior to departure. Should you test positive for COVID during your stay, Dreams Natura will cover your 14-day quarantine for you and your party. Please check the CDC website for any changes to restrictions. Masks are still required while walking around the resort in common areas. They may be removed while in the water, eating, and drinking. Sanitation stations are located throughout the property.

Question

Do I need a passport?

Answer

Yes. Please visit https://travel.state.gov/content/travel/en/passports.html/ for more information. We recommend starting this process at least 6 months before traveling out of the country.

Question

What airport do I fly into?

Answer

Cancun International Airport (CUN).

Question

What airlines fly to Cancun?

Answer

Any major airlines fly into CUN. We suggest monitoring flights using Google Flights to track the flux in prices. Southwest, United, and Delta are our recommendations.

Question

How do I get to and from the airport?

Answer

Once you exit the baggage claim/customs area in the Cancun International Airport, you will be bombarded by taxi drivers, if you use our recommendation below, they will be easy to find. Look for the guys in the blue Hawaiian shirts and they will direct you to your shuttle. We recommend using AMSTARdmc for transportation to and from the airport. You will enter the airport code (CUN) to the resort Now Natura, roundtrip, your arrival and departure dates, and how many people will need to be transported. AMSTAR is safe and reliable, the staff makes you feel at home! https://www.amstardmc.com

Question

How far away is the resort from the airport?

Answer

Dreams Natura is 10 - 15 minutes away from the airport, depending on traffic.

Question

Do I need to exchange money?

Answer

While ALL of your food and drinks are included in your stay, it is encouraged to tip your wait staff, housekeepers and bartenders. They will happily accept USD or Pesos. If you go off of the resort, have cash on hand, although, USD and major credit cards are typically accepted at bars and restaurants. You can exchange money at your bank 1 week prior to travel or at the airport upon arrival.

Question

Does anyone speak English?

Answer

Yes, all of the staff members you will interact with on the resort will speak English. If you travel off of the resort, English will be spoken, with the exception of a small language barrier, in restaurants/bars and shops.

Question

Can I drink the water?

Answer

Yes and no. You can drink the water at the resort, it is filtered. When you go off the resort, stick to bottled water only.

Question

How long should I make my reservation for?

Answer

We understand that traveling out of the country, especially right before Christmas can be hectic. We have arranged our room block from Thursday, December 16 to Wednesday, December 22, 2021; feel free to travel anytime within those dates and note if you wish to stay after the 22, please make arrangements with Now Natura. We kindly ask that you arrive no later than Sunday, December 19, 2021.

Question

I have to cancel my reservation, what do I do?

Answer

Please contact Dreams Natura directly.

Question

The price I see on the website when booking my room seems high....

Answer

When you are booking your stay at the resort, please keep in mind that the price you see includes ALL of your food and drinks. Whether that be tequila or plain H2O on the rocks, 1 dinner or five, no matter how you indulge, it is all included in that one price.

Question

We can't make it to Mexico but still want to celebrate. Will there be a celebration in Ohio?

Answer

We're bummed you can't make it, but we understand. We're unsure at this time if we will be having another celebration once we return, but you will be informed if there is one.

Question

Can I leave the resort? / Is it safe?

Answer

Yes, you can definitely leave the resort. It is safe, however, we recommend traveling in groups of 2+ people and reserve your taxi into town through the resort concierge. You can arrange a roundtrip taxi driver through the concierge or you can approach a similar taxi provider in the center of the town when you're ready to leave.

Question

What is there to do at the resort?

Answer

INDOOR/OUTDOOR ACTIVITIES: Ping Pong Board Games Golf* WATER SPORTS: Water aerobics Non-motorized water sports Introductory scuba lessons in the pool Water volleyball Snorkeling Scuba diving* UNIQUE EXPERIENCES: Tequila tasting Shopping Cooking classes Chef Table Gourmet Experience* Cocktail lessons Spanish Lessons *Additional costs apply

Question

What will I eat?

Answer

EVERYTHING! Barefoot Grill | Casual grilled favorites served poolside Carnival | A buffet-style restaurant serving international specialty items and classics Bluewater Grill | Steakhouse Spice | À la carte restaurant specializing in Pan-Asian cuisine with Teppanyaki tables. Capers | À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven Mercure | Elegant French cuisine: For Adults only Tamarindo​ | À la carte Mexican food served in a friendly atmosphere with traditional dishes Castaways | À la carte seafood dining experience Coco Café | Open 24-hours, Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center Private dining is available for an additional cost in the wine cellar or at romantic spots at the resort. No reservations are ever required. All restaurants openings rotate throughout the week and the number of restaurants open for each meal is dependent upon occupancy levels.

Question

Where can I get a cocktail?

Answer

Dreams Natura offers 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge. The Reef Located at the pool area, enjoy a cocktail by the pool Splash Swim-up Bar The Sandbar Barefoot beach bar with magnificent views Moments Lobby bar Score Sports bar during the day, disco with live music and dancing at night for adults only Spotlight Theater bar

Question

Is there a dress code for the restaurants?

Answer

Yes. Casual – Bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men. Restaurants include: Coco Café, Spice, Carnival Casual Elegance – Sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops. Restaurants include: Bluewater Grill, Capers, Tamarindo, Castaways Formal– Men must wear long pants, collared shirts and dress shoes. Women must wear blouses, skirts, slacks or dresses, with dress shoes. Restaurants Include: Mercure

Question

I have a food allergy, can I make a special request?

Answer

Yes, please let us know ASAP.

Question

What should I wear to the wedding?

Answer

Even though our wedding will be on the beach, we ask that you follow a formal wedding attire dress code. The weather will have a nice breeze on the beach, but the sun does get hot. Our exception to the rule includes suit jackets for men and sleeveless dresses for ladies. Acceptable for ladies: sleeveless dresses, strapless dresses, open-toed shoes Acceptable for gents: button-down shirts (short or long sleeve), ties or bowties, long pants, close-toe shoes Unacceptable for ladies: flip flops (during the ceremony) Unacceptable for gents: shorts, flip flops (during the ceremony), cut-offs t-shirts, hats

Question

When should I RSVP by?

Answer

A destination wedding requires our guest count to be in 90 days before the ceremony. We ask that you kindly RSVP by Monday, September 13, 2021.

Question

+1 or no?

Answer

If your formal invitation does not include the word "Guest," you do not have a plus one for the wedding. However, that doesn't mean you can't bring a guest on your trip, just not to the wedding. Please reach out to us via phone or email if you need to clear up any questions or logistics.