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FAQs

Below are answers to some common questions to help with travel, booking, and your stay. If you have any additional questions, please don’t hesitate to reach out to Kaylee or Dustan — we want your experience to be as smooth and perfect as possible! If you have any questions about booking or travel, our dedicated Travel Experts are just an email, call, or text away at guests@ourdestinationweddings.com or 844-LOVE-ODW (844-568-3639).
Question

Do I need a passport?

Answer

Yes! A valid passport is required to travel to Mexico. Please make sure your passport is valid for at least 6 months beyond your travel dates, as required by Mexican law.

Question

What airport do I fly into?

Answer

You will fly into Cancún International Airport (CUN).

Question

Is there transportation included from the airport to the resort?

Answer

Yes. When you book your room through our booking website, round-trip transportation between Cancún International Airport and the resort will be arranged for you at a rate of $125 per person.

Question

When should I book by?

Answer

We kindly ask that you book your room by February 3, 2026. Please book using our wedding website: love.ourdestionweddings.com/kayleedustan#

Question

What if im booking after Febuary 3rd?

Answer

No problem! You can still book within our room block; however, reservations made after February 3rd will be subject to hotel availability and approval, and group rates may not be guaranteed.

Question

Will there be group rates or a room block?

Answer

Yes! We have secured group rates for our guests. Pricing will be avalibile on booking website

Question

How long should I stay at the resort?

Answer

We recommend a minimum stay of three nights, with suggested dates of May 30–June 2 or May 31–June 3. If you’re able to extend your trip beyond those dates, you are more than welcome to do so. While the resort requires a three-night minimum stay, many guests are planning to stay five to six nights, and several are choosing to stay Friday to Friday (May 29–June 5). We hope guests will join us for the welcome cocktail party on Saturday afternoon, making an earlier arrival a great way to begin the celebration and enjoy extra time together before the wedding events. We are also planning a group activity and/or group dinner to take place during the free day window. More details will be shared as plans are finalized closer to the wedding date.

Question

What are the room and suite options?

Answer

The resort offers 264 rooms, ranging from junior suites to larger garden-view and beachside suites. Junior Suites: Open-plan living and sleeping area, hydro-massage bathtub, balcony or terrace Garden-View Suites: King bed, separate living room with sofa bed, mangrove forest views, balcony Beachside Suites: Direct beach access, separate living room, balcony, and hydro-massage tub All rooms include a mini-fridge, coffee maker, complimentary mini-bar, daily housekeeping, and free Wi-Fi. The booking website will show the exact room types available under our wedding block.

Question

How does the All-Inclusive Work?

Answer

Your stay is 24-hour all-inclusive, meaning meals, snacks, drinks (alcoholic and non-alcoholic), and many on-site activities are included. There are 13 restaurants on property — 5 buffet-style and 8 à la carte — offering a wide variety of cuisines including Mexican, Italian, Brazilian, Asian, Mediterranean, steakhouse, and more. Drinks are unlimited (domestic brands) at the resort’s many bars, including 5 swim-up bars. Room service is available from 11 AM to 11 PM. For more details, visit: grandpalladiumwhitesandresorts.com

Question

Is the resort family-friendly?

Answer

Yes! The resort is very family-friendly and offers kids’ pools, a supervised kids’ club, teen activities, and nightly entertainment. There are also plenty of adults-only areas, including bars, lounges, and an adults-only pool.

Question

What should I wear to the wedding?

Answer

For the wedding ceremony and reception, we suggest semi-formal attire with a tropical flair. Women: Cocktail dresses, elegant maxi dresses, or dressy separates Men: Lightweight suits, linen suits, or dress slacks with a collared shirt Breathable, comfortable fabrics are ideal for warm weather. Comfortable shoes are recommended, especially if walking on sand or uneven surfaces. This is meant as a helpful guide — please wear whatever makes you feel comfortable and festive for the celebration!

Question

Is there a resort dress code?

Answer

Yes. There is a modest dress code for evening dining, especially at à la carte restaurants. Men: Long pants (or formal Bermuda shorts) and a shirt with sleeves Women: Sundresses, cocktail dresses, or a blouse with dressy shorts or pants At buffet restaurants, casual attire is allowed, but wet swimwear is not permitted, and footwear is required in all restaurants. Tip: Bringing something a bit dressy for evening dining will make your experience more comfortable and fun.

Question

What should we pack?

Answer

When preparing for your stay, we recommend packing thoughtfully for a tropical climate, resort amenities, and evening events. Lightweight clothing, swimwear, and sandals are ideal for enjoying the pool and beach. Guests should also plan to have casual daytime attire available, as restaurants require appropriate clothing and do not allow swimwear during dining hours. For evenings, slightly dressier attire is appropriate throughout the resort. Dresses, jumpsuits, collared shirts, and lightweight trousers are well suited for dinner and wedding-related events. Comfortable walking shoes are encouraged due to the size of the property. Additional recommended items include sunscreen, sunglasses, hats, bug spray, and aloe or other skin-care essentials. A light sweater for cooler evenings, along with optional items such as a beach bag, reusable tumbler or water bottle, and personal items for photos or getting ready, may also enhance your stay.

Question

What will the weather be like?

Answer

Early June in the Riviera Maya is hot, sunny, and tropical, with daytime highs in the low to mid 90s and evenings in the mid to upper 70s. Brief rain showers are possible but typically pass quickly. The ocean stays warm and perfect for swimming. We recommend light, breathable clothing, sunscreen, and an optional light rain layer.

Question

Should I bring cash for anything?

Answer

One of the great things about an all-inclusive vacation is that you don’t need to pull out your wallet often. Gratuities are included in the price. Additional tips are appreciated but never required. If you wish to tip luggage handlers, housekeepers, or wait staff, small bills are recommended. Spa services typically expect a tip.

Question

What else should we know before we arrive?

Answer

The resort is large, so allow extra time to get to restaurants or activities Restaurant and activity availability may vary by day Check the resort’s app or daily schedule for updates If mobility is a concern, the resort can assist with accessible rooms or location requests — just let us know early

Question

What activities and entertainment does the resort offer?

Answer

There’s always something happening at Grand Palladium White Sand. During the day, enjoy water sports, tennis, mini golf, fitness classes, nature trails, and multiple pools — including an adults-only pool. Evenings feature live shows, music, and themed parties. Kids’ and teens’ clubs offer supervised activities, and the Zentropia Spa provides massages, hydrotherapy, and other indulgent treatments. Whether you’re looking to relax or stay active, there’s something for everyone.

Question

Are there any off-site excursions available near the resort?

Answer

Yes! The Riviera Maya offers incredible excursions, including: Ancient Mayan Ruins: Tulum or Coba Cenotes: Crystal-clear freshwater swimming Snorkeling & Scuba Diving: Explore the Mesoamerican Barrier Reef Catamaran & Beach Tours: Sail the Caribbean coast Adventure Parks: Xcaret, Xel-Há, and Xplor Local Towns: Playa del Carmen and nearby markets Excursions can be booked through the resort or local operators. We recommend booking early, especially during the wedding week.