No—please don’t drink the tap water. Each room will have safe drinking water provided. Water containers spaced throughout the hacienda in common areas are safe to drink.
Yes, the ice provided and used by the hotel is safe to consume without getting sick.
Yes, there is complimentary bug spray under the bathroom counter. If you have a preferred brand, consider bringing it.
Expect the arrival process—including customs, baggage claim, and if your renting a car—to take at LEAST an hour. Patience is key!
Turn the shower handle toward the “H” and let it run for a minute or two.
Yes, continental breakfast is included daily 7:30am - 11:30am. You’ll need to sign the receipt and leave a tip before you go.
Check-in is on Thursday, March 19th at 3:00 pm. Check-out is on Sunday, March 22nd at 12:00 pm. If you need an earlier check-in or a later check-out, please reach out to the reservations team—they are lovely and very easy to work with!
The food is delicious, but service can be a bit slow—budget extra time if you have scheduled activities. Our personal favorites from the menu are the chilaquiles for breakfast and the Castcan.
Yes, as we get closer to the date, we’ll have sign-ups for certain experiences to get a headcount and ensure there are enough tour guides or instructors. Activities that require sign-up include the Jungle Bike Trek Tour, Underground River Tour, and yoga classes. Kayaking and paddleboarding are available for you to enjoy at your own leisure—no sign-up required.
Yes, so many! Bring a GoPro if you have one!
All activities are included except for spa treatments or the Temazcal experience with the shaman, which have an additional fee.
No, yoga mats will be provided for all yoga sessions. Yoga occurs daily at the yoga shala from 9:00 - 10:00.
@Sydneemariephotography!! She was amazing