FAQs
Question
How do I book my trip?
Answer
We have reserved enough rooms for everyone to stay at Haven Riviera Cancun Resort. To simplify your booking experience, we have negotiated a group rate that includes your room and round trip transportation from CUN airport to the resort. These rates include 3+ nights at the resort and your choice of room and all meals and drinks. To book your trip, please visit our booking site at https://destinationweddingeeze.com/talley-tyler/ and put a $250 per person deposit down by July 31, 2023.
Question
Where do I fly into?
Answer
You will fly in to Cancun International Airport (CUN). Please book your flights and send Jared (jared@vacationeeze.com) your flight information no later than February 12, 2024 so that your transfers to and from the hotel and airport can be arranged. Make sure that you have a current Passport and it does not expire until at least six months after last date of travel.
Question
When should I RSVP by?
Answer
Please RSVP no later than July 31, 2023. This is also when the first deposit for your room will be due. We do recommend that you reserve your room at Haven Riviera Cancun as soon as possible to get your first choice of room type. Please RSVP through the RSVP page on our website.
Question
Where should we stay?
Answer
We have reserved a variety of room categories for everyone to stay at Haven Riviera Cancun with us. We have negotiated rates that include transportation to and from the resort for a discounted group rate. Due to the event schedule and Haven's all-inclusive policy, attending our wedding events will require separate authorization and fees when staying off the resort. We understand that you may want to explore other parts of Mexico, but we ask that you stay at the resort for at least April 11-14 for our wedding events. Feel free to add on days to extend your vacation!
Question
How do I get to and from the airport and Haven Riviera Cancun Resort?
Answer
All rooms at Haven include round trip transportation from the airport to the resort when booked through our booking site. Regardless of your flight times, our travel planner will be able to accommodate your transportation. After booking your flight, please send your flight information to Jared ( jared@vacationeeze.com ) no later than February 12, 2024.
Question
Do I need a passport?
Answer
Yes! Please make sure that you have a current passport and it does not expire until at least 6 months after last date of travel. If you do not currently have a passport, we recommend applying sooner than later to get the process started (https://travel.state.gov/content/travel/en/passports/how-apply.html).
Question
Can I bring a date?
Answer
Yes, most rooms are based on double occupancy and we would love you to bring someone to share this experience with.
Question
Are kids welcome?
Answer
As much as we would love to be able to include your children, this resort is adults-only.
Question
How does an all-inclusive resort work?
Answer
At Haven Rivera Cancun, your stay will include: -Full breakfast, lunch, dinner and snacks during the day at a variety of restaurants of different cuisines -24-hour room service -Unlimited alcoholic and non-alcoholic beverages -Complimentary Wi-Fi -Mini-bars replenished daily -Multiple outdoor pools, sandy beaches with plenty of chairs -Round trip transportation between the airport and resort
Question
How far is the resort from Cancun International Airport (CUN)?
Answer
Haven Riviera Cancun is approximately 25 minutes south of Cancun International Airport. Don't worry about booking transportation as it is included with your room rate and will be arranged by our travel planner once you send them your flight information.
Question
Are there any other events that I should know about around the wedding?
Answer
We will have a welcome party on Thursday, April 11, 2024 for everyone to get to know each other and make some new friends for the weekend. We will also meet up for a farewell swim at the main pool on Sunday, April 14 at 10:30am. Other than that, relax and explore!
Question
If I have any questions about my travel, who should I contact?
Answer
Please contact our travel professional, Jared, at jared@vacationeeze.com or (215) 454-2137 for any travel/booking related questions you may have. Jared and his team will be working closely with us leading up to the wedding and will always be available to take your questions or to help navigate unexpected travel changes.