FAQs

Question

What is the COVID protocol?

Answer

Given the current situation that we are all facing, we kindly ask you to help us prevent the virus following the following guidance: - Be fully vaccinated - Wear a mask during the ceremony and in indoor spaces

Question

Is there transportation to and from the hotel to the ceremony?

Answer

Yes, transportation will be provided from City Express Puebla Centro (directly next to Banyan Tree Hotel) to Capilla de Rosario. Shuttles will depart at 11:30am. Shuttles will also be provided from the ceremony to the reception at 1:00pm and back to City Express Puebla Centro at 8:00pm, 10:00pm and 11:50pm. Please indicate on the RSVP if you require transportation.

Question

Do you have any hotel recommendations?

Answer

Yes, please see the travel page for our recommendations.

Question

What time should I arrive at the ceremony?

Answer

11:50 AM. The ceremony will begin at 12:00 PM, sharp. And based on church's rules, doors will be closed at 12:10pm.

Question

Do we need mexican pesos, if so, how to exchange currency?

Answer

In most places they accept card, but in many others they only accept cash. We would suggest to get some Mexican pesos at the airport.

Question

Hair and makeup recommendations?

Answer

Please join the WhatsApp group in the link below for information about makeup artists, hair stylist that can go directly to your hotel. When you join please mention the service you are interested in, so that you can get a quote and schedule an appointment. My cousin is a great makeup artist and she will be helping us connect you with other great professionals! https://chat.whatsapp.com/DUEfni3cCCv9dxAtnITAzK

Question

How can I go back if I want to leave earlier than the provided transportation?

Answer

You can request an Uber. In case Uber is not available, you can request a taxi, we will provide phone numbers shortly.

Question

Whom should I call in case of an emergency?

Answer

Carlos Ruben (Sofia's father): +52 (222) 260 0678 Carlos Stefan (Sofia's brother): +52 (222) 524 0024 Red cross: +52 (222) 234 00 00 or +52 (222) 234 9939 Police: +52 (222) 232 4478 https://www.pueblamio.com/telefonosdeemergenciaenpuebla.html