FAQs

Question

Is there transportation to and from the airport to resort?

Answer

Yes! Roundtrip transfers are included in our room rate.

Question

Can I extend my stay?

Answer

Absolutely!! You are able to extend up to three days before and after at our room rate. (Sept 25 - 10/4).

Question

What is Preferred Club?

Answer

Elevated concierge service, exclusive access to the Preferred Club lounge and designated areas throughout the resort, an upgrade suite in a premium location and enhanced room amenities. Afternoon hot and cold hors d’oeuvres Exquisite desserts and premium liquors Access to Preferred Club lounge open daily from 7:00 a.m. to 7:00 p.m. Preferred Club suites in premium locations Upgraded mini-bar and bath amenities Complimentary newspaper in-suite every day (English or Spanish) Pillow menu Bathrobes and slippers Pool concierge and bar service Preferred Club-only á la carte restaurant, open during breakfast and lunch Private Preferred Club bar Private Preferred Club rooftop infinity pool (adults only)