FAQs
Question
WHEN SHOULD I RSVP?
Answer
If you are unable to attend, please RSVP "No" ASAP so we can notify the resort to adjust accommodations. You MUST RSVP prior to the deadline of DECEMBER 1st, 2026. We appreciate your understanding with this!
Question
WHEN SHOULD I BOOK MY ROOM?
Answer
ASAP! There is no room block in place and rooms are expected to sell out as it gets closer to the wedding day. If you are not able to secure a room at the resort, you will not be able to attend the wedding as the resort requires all guests to stay on site. Booking now will also allow you to choose from a large range of room types. Family suites, swim up suites, and club room suites are some of the room types that sell out first. Booking with our promocode, your room reservation is 100% refundable up until 24 hours before your arrival and no deposit is required to reserve and secure your room now.
Question
ARE CHILDREN WELCOME TO THE WEDDING?
Answer
While we love your little ones, to stay within the capacity allowed for our wedding venue we are only allowing children of immediate family to attend. We apologize for the inconvenience and appreciate your understanding.
Question
CAN I BRING A GUEST?
Answer
We would love to have more guests at our wedding but unfortunately we're limited due to the venue's capacity. Please refer to your invitation or RSVP form. Thank you for understanding.
Question
DO I HAVE TO STAY AT FINEST RESORT?
Answer
Because the resort is highly secured, those who do not have room reservations are not allowed on the premises.
Question
CAN I BOOK THE MEMBER'S RATE OR THE NON-REFUNDABLE RATE?
Answer
Unfortunately NO. In order to be considered part of the wedding group and be able to attend every wedding event, every guest must book the EVENTS RATE with our promocode SBWAPR27FPM. It does not require a deposit to book, it will include free cancellation up until 24 hours from arrival and also free transportation to/from the airport.
Question
DIFFERENCES BETWEEN ROOMS?
Answer
There are 3 different suite levels: Finest suites, Finest Club suites, and Excellence Club suites. Rooms with the word “club” are suites with these special benefits and perks: -1 complimentary aqua hydrotherapy circuit treatment at the Spa -access to 2 additional club restaurants -access to the club pools and club beach areas -upgraded premium liquor in your suite -private check in and check out -early check in and late check out (based on availability) -fresh flowers and wine in suite upon arrival -upgraded room service menu -plus other perks listed on their website under the Club option Finest Club suites are family friendly. Excellence Club suites are adult only, 18+ only, no exception.
Question
WHEN SHOULD I ARRIVE AND DEPART?
Answer
You're welcome to stay as long as you would like but please note that the resort requires a 3 night minimum stay. Our discounted promocode rates are valid from Check in: March 31, 2027 Check out: April 8, 2027 To join all wedding events, we recommend arriving no later than April 2, 2027.
Question
LAST DAY TO BOOK?
Answer
The last day to book with the discounted rate or make any modifications to your reservation is December 1st, 2026. Any modifications after December 1st, 2026, will cancel your current reservation and it will automatically be rebooked at the current resort rates, which will be much higher as the wedding date approaches. Also, make sure your card on file has not expired as your card on file will be charged ~30 days before your arrival. Your reservation will be canceled if your payment is declined due to your card on file being expired or if your bank blocks the payment if they detect it as fraud.
Question
WHEN WILL I BE CHARGED?
Answer
By booking with our promocode, there is no deposit required. You will just need to enter your payment details at the time of booking so that your card stays on file. The balance will be charged in full to your card on file 30 days before your arrival.
Question
WHAT DOES ALL-INCLUSIVE MEAN?
Answer
All meals, snacks and drinks (including alcohol), are included and unlimited! There are 12 restaurants, a food truck, several bars and lounges and 24-hour room service. There's also plenty of activities for adults and kids at no extra charge! Visit the Finest Playa Mujeres website or download The Excellence Collection app on your cell phone to see a list of daily and nightly activities and entertainment.
Question
WHAT IF I HAVE DIETARY RESTRICTIONS?
Answer
Let us know of any dietary restrictions through the RSVP form. We want to make sure you're taken care of! During check-in, the resort will ask if you have any dietary restrictions as well and tie this information to your room number. This is to make sure you have a comfortable stay!
Question
IS THERE A DRESS CODE FOR THE WEDDING?
Answer
The dress code for our wedding is beach formal.
Question
OTHER QUESTIONS?
Answer
If you have any other questions regarding booking your room or transportation please feel free to reach out to our destination wedding travel specialist, Delia. Her email is delia@lizmooreweddings.com
