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August 14, 2020
Cancun, Mexico
#SandZWedding

Sharan & Zarraf

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    FAQs

FAQs

If you have any other questions, please reach out to our wedding agent Sherryl Dabbs at sdabbs@destinationweddings.com
Question

What dates should we book?

Answer

The events are below: August 13: Henna night August 14: Wedding Ceremony August 15: Reception Ideally, everyone should try to arrive the day before (August 12) and leave on August 16th. However, arriving the morning of August 13th is ok (and cheaper!) as the first event begins at 6pm.

Question

Where is the website to book rooms?

Answer

Website: https://www.destinationweddings.com/Weddings/Guests/AttendaWedding.aspxdw_weddingcode=SANDZ&dw_bname=Kakania Password: SANDZ Your username and password will auto-populate once you copy and paste the link into your address bar. Once you have registered, please click "your events." Once you scroll all the way down, you will be able to select your arrival date and departure date. Once selected, the list of rooms will populate for you to select from. If you'd like to see what each room looks like and it's details, you can scroll up and click "explore room descriptions and details."

Question

Can we book through third party websites?

Answer

Of course. However, we highly recommend not doing so, as third party websites do not guarantee the exact room type chosen (and in some cases, it does not guarantee the exact resort depending on availability. The rates offered are at a discount, and if sister / neighboring resorts offer similar rooms for cheaper, our agent - Sherryl Dabbs - will price match (she can be reached at sdabbs@destinationweddings.com). She will also be looking out for rate fluctuations, so if rates are less in the future, the prices will be reflected upon your final payment due in May or June.

Question

Can I book 2 rooms under my name for now?

Answer

No. Booking more than one room under your name is confusing for the hotel and our travel agent, and they don't know if it's an accident and need to have a list of which room is designated to which individual. If you want to book another room for a friend or family member, please simply write their name when reserving. Example: I booked a room for my husband and me. Under our reservation, my husband was the second guest. In a separate reservation for a different room, my husband booked a room with his name, and a second guest being his brother. Because there is a common name under both of these reservations (my husband), we never received a confirmation for the second reservation. In order to avoid any confusion, please provide a different name to any additional reservations you might be making - even if you are not sure who will be taking the separate rooms. Remember - people's names can always be changed afterward (and a double can be changed to a single room, as well)!

Question

Can I reserve a room for one person right now and then switch to 2 persons if need be?

Answer

Yes. If guests book a room and then later want to share with someone, then our agent can switch around guests as long as before payments on the group start, before final payment also and they don’t need insurance to do this. The single rate is much higher than the per person rate if sharing so in all fairness we update the rates so each person pays the lower rate.

Question

Is it necessary to purchase insurance?

Answer

If you would like to make significant changes like staying extra days or may need to cancel your booking, then yes, insurance is necessary. Changes like the name on the room you've reserved or adding an extra person to your room can be made without insurance. As long as it is before your final payment is due.

Question

Am I required to pay the full amount for booking the room right now?

Answer

No, you only have to pay a deposit of $50 per person to reserve the room. Full amount will not be charged until May, 2020. Once you choose your room and enter the names of the individuals rooming in that room, the second page will provide options on how to pay. You can enroll in a payment plan (can be split into monthly payments, or however many payments you'd like to split the total into). Otherwise, you will be charged the full amount in May 2020. Please be sure to read the fine print to understand your options.

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