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FAQsFAQs

Question

PASSPORTSPASSPORTS

Answer

Don’t forget your passport! Passports are a requirement to enter into the country. Real IDs will not be accepted.

Question

Is there a dress code?Is there a dress code?

Answer

Yes, To help create a cohesive and elevated look for the day, we kindly ask that you dress within the color palette provided under the attire tab. For inspiration, kindly reference the photos provided. Ladies: Please wear attire in the color palette only-no patterns, and no white or ivory. Gentlemen: Please wear suits (ties optional). Cream or tan, along with any color from the palette, is welcome. Please refrain from wearing shorts or flip-flops.

Question

What should I wear to the wedding events?What should I wear to the wedding events?

Answer

We’re so excited to celebrate with you all weekend long! Saturday – Sip & Say Hello: Meet & Greet Join us for a relaxed island-vibe welcome party. We kindly suggest all-white attire to set the tone for a chic tropical evening. Sunday – Shades of blue, Poolside views Help us celebrate in style by wearing your favorite shades of blue. This will be a fun, relaxed poolside gathering with great people and beautiful views at the resort; swimwear, cover-ups, and resort-chic looks are all welcome.

Question

Can I make payments on my reservation?Can I make payments on my reservation?

Answer

No. The remaining balance of your reservation is due in full at the time of check-in.

Question

Can I make modifications to my reservation?Can I make modifications to my reservation?

Answer

Yes, modifications can be made until March 12th. Please submit requests to: Agent: Nathaly Medrano Dial: +52 (322) 176 0700 Ext 5612 E-mail: ivonne.medrano@taferresorts.com

Question

Gourmet Restaurant ReservationsGourmet Restaurant Reservations

Answer

To enhance your experience, we encourage you to make dining reservations at the gourmet restaurants. Reservations are required prior to arrival, and we are pleased to provide you with the following link, which you can use to book up to 45 days before your arrival: Here are some of our signature dining options: https://cancun.garzablancaresort.com/gourmet-dining

Question

Should I bring anything?Should I bring anything?

Answer

We suggest bug spray, as parts of the event will be outdoors. We want everyone to be as comfortable as possible!

Question

Is child care services available on the resort?Is child care services available on the resort?

Answer

Yes, Minimum Age: 6 months Rates: 1 Child: $35 USD per hour 2 Children: $45 USD per hour Guidelines: One babysitter can care for a maximum of 2 children; additional children require a second babysitter. The service contract must be signed at the Kids Club (9:00 AM – 5:00 PM). Cancellations require at least 4 hours' notice to avoid a $35 USD fee. Payment is made in cash directly to the babysitter after the service. Service duration: 2-hour minimum, 8-hour maximum. If the service exceeds 4 hours, a meal must be provided for the babysitter. Additional transportation fees apply: $20 USD for services ending between 7:00 PM – 10:00 PM $30 USD for services ending after 11:00 PM (to be paid directly to the babysitter) A 15-minute grace period is allowed at the end of the service. If exceeded, an extra hour will be charged. Any damage to hotel property will be charged to the guest’s hotel bill. Babysitting services cannot take place inside the Kids Club. If an in-house babysitter is unavailable, we offer the option to hire an external babysitter through CURA MEXICO, a trusted partner.