FAQs

Question

Questions about your room and travel needs?

Answer

Contact our Certified Destination Wedding Specialist, Indira Mota, at (978) 307-1003 or imota@destinationweddings.com for assistance through the booking process.

Question

What should I wear to the wedding?

Answer

We kindly ask all guests to wear dressy attire in shades of blue. Think of this as tropical formal — polished, elegant, and perfect for a beachside celebration. Here’s exactly what we mean: For Women: Dressy midi or maxi dresses in any shade of blue Fabrics like chiffon, satin, silk, crepe, or lightweight formal materials Dressy sandals or wedges (avoid casual flip‑flops) Optional: statement earrings, beach‑friendly glam, light shawl For Men: Blue suit, or Blue dress pants with a blue or white dress shirt, or Tan dress pants with a blue dress shirt Optional: blue blazer, tie, or pocket square Dress shoes or polished loafers (no sneakers or sandals) For Everyone: Please avoid denim, shorts, casual sundresses, T‑shirts, or anything overly casual Choose breathable fabrics — it will be warm Any shade of blue is welcome: navy, cobalt, sky, slate, dusty blue, sapphire, teal, etc.

Question

What time is check‑in?

Answer

Check‑in is at 3:00 PM. If you arrive early, Hyatt will hold your bags so you can enjoy the resort. We recommend packing a swimsuit and essentials in your carry‑on just in case your room (or luggage) isn’t ready right away.

Question

Where is everyone staying?

Answer

All guests are staying at Hyatt Ziva Cap Cana. We strongly recommend staying onsite.

Question

Is the water safe to drink?

Answer

It’s recommended not to drink tap or faucet water. The resort provides filtered drinking water at all times.

Question

What forms of payment does the resort accept?

Answer

The resort accepts Visa, MasterCard, and American Express.

Question

Is there an ATM at the resort?

Answer

There is no ATM on-site, so bringing extra cash is a good idea for off‑site activities, spa services, etc. The resort can provide cash advances on credit cards (fees apply).

Question

Is the resort all‑inclusive?

Answer

Yes — unlimited food, drinks, pools, beach access, and activities.

Question

Are tips included?

Answer

Yes — tips and gratuities are included in your package. If a staff member goes above and beyond, additional gratuities are always appreciated.

Question

Will my phone work?

Answer

Most carriers offer international plans; the resort has Wi‑Fi.