Travel Info & FAQs

Question

Q. WHAT IS THE CANCELLATION POLICY?

Answer

All payments are non-refundable and reservations are charged a 100% penalty if cancelled after February 16, 2024 (UNLESS you have travel insurance). Guests have until Friday, February 16, 2024 to purchase travel protection insurance. Any applicable refunds must be requested from your travel protection supplier. Example 1: Guest pays the balance in full prior to February 16, 2024, and cancels prior to February 16, 2024. The $50 deposit is non-refundable. All other partial payments will be refunded. (Guests with travel protection insurance are refunded the $50 per guest deposit.). Example 2. Guest pays the balance in full on February 15, 2024, and cancels on February 17, 2024. All payments are non-refundable following February 16, 2024. (Please file a claim directly with your Trip Protection provider for all non-refundable fees.) Copy and paste the following link into your browser to see travel insurance options: https://www.jbit-destinationweddings.com/classic-insurance-cfar-tj

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Q. WHICH AIRPORT SHOULD I ARRIVE/DEPART?

Answer

When searching for flights, the airport you are flying to is Cancun International Airport (CUN)

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Q. HOW DO I GET FROM THE AIRPORT TO THE RESORT?

Answer

We HIGHLY recommend securing your round-trip transportation in advance with your Just Book It Travel reservation. Although not recommended, you could get a taxi or shuttle at the airport/resort but they are usually more expensive when buying directly on the same day. Pricing for your group for round Trip Transportation from the airport to the hotel and from the hotel to the airport are: Round-Trip Private Transportation: $55 per adult (min 2 people) - direct service, only guests from the wedding group will be transported in the same vehicle (Recommended). $110 for solo travelers If a solo traveler provides a round-trip flight itinerary matching another guest of the group, the solo traveler's cost will reduce to $55. $30 round-trip for children​. Please provide your flight information to our Just Book It Travel coordinators so they can notify about your arrival and departure times to the resort. You can provide your flight information by copying and pasting the link below into your browser: https://docs.google.com/forms/d/e/1FAIpQLSensaYsP3TfhaWvTLrnwBqwlFK6k6y2_DA3enoy01hgXjMiyQ/viewform

Question

Q. DOES EVERY GUEST NEED A PASSPORT?

Answer

YES! Each guest (including children) must have a valid passport to travel to Mexico. The passport must not expire for 6-months AFTER your final travel date in July 2024. (e.g. expiration date must be February 2025 or after) Copy and paste the below link in your browser to order a new passport or to renew your expired passport: https://travel.state.gov/content/travel/en/passports.html NOTE: Processing time can take up to 4-months. So apply ASAP!

Question

Q. WHAT ARE THE SUGGESTED TRAVEL DATES?

Answer

Our wedding ceremony and reception is Monday, July 15, 2024. However, we want nothing more than for our friends and family to enjoy a VACATION. To maximize your vacation time, enjoy excursions, enjoy the wedding, and have time for yourself, we recommend the following date range: Friday, July 12, 2024 – Tuesday, July 16, 2024 (NOTE: The resort has a 3-night minimum stay requirement.) Please feel free to arrive as early in advance as you'd like and stay at the resort for as long as you'd like. Group rates are valid for up to seven nights' stay based on availability at the time of reservation. Enjoy yourself, and a VACATION!

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Q. CAN I BRING ADDITIONAL GUESTS NOT SPECIFIED IN THE INVITE?

Answer

Additional guests are welcome and encouraged to join the reception party after dinner; all other events are limited to invited guests only. All invited guests are more than welcome to bring additional travel companions and friends to enjoy the vacation with us. Just Book It Travel can arrange travel for these additional friends and family members coming to vacation, but not attending the invite-only events.

Question

Q. CAN I UPGRADE MY ROOM?

Answer

Absolutely! As long as the resort has availability for your travel dates. For your convenience, we have pre-selected the most popular rooms on our wedding website's booking pages. If you wish to book a different room type, please indicate your desired room on your reservation form. Just Book It Travel will contact you with pricing, availability and next steps. Go for it – book the Master Suite!

Question

Q. HOW DO I RSVP FOR THE WEDDING?

Answer

Guests must RSVP by completing the form on the "RSVP" page and making a $50 per person room deposit with our Just Book It Travel Destination Wedding coordinators. Our guest list will be managed by them. Please RSVP as soon as possible. Copy and paste the following link into your browser to RSVP https://traveljoy.com/bookings/qcKcq3BUSfx1Rm17Wh5JuiKn Copy and paste the following link into your browser to see more about the resort. https://www.justbookittravel.com/hotels/dreams-playa-mujeres

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Q. WHEN IS THE RSVP DATE?

Answer

The resort has limited availability (due to high demand and other factors); therefore, we are asking for family and close friends to RSVP with Just Book It Travel by making a $50 per person deposit as soon as possible, to be added to our confirmed guest list and group activities. The earlier, the better!

Question

Q. WHAT IS THE PAYMENT SCHEDULE FOR THE HOTEL?

Answer

Partial payments are outlined below: Deposit Due - non-refundable deposit, $50 per person – Final Balance Due - Anytime before February 16, 2024. All payments are non-refundable after Final Balance Due Date. All refunds would be via travel protection claim if purchased.

Question

Q. WHAT IS THE BEST WAY TO FIND GOOD FLIGHT DEALS?

Answer

We suggest setting up flight alerts. Our favorite is Google flights because it includes a wider range of airlines. Use search engines to find the best deal, but remember to book the flight itself directly via the airline to maximize your flexibility if your plans were to change. For more information visit our blog copying and pasting the following link into your browser: https://www.justbookittravel.com/post/5-tips-finding-the-best-flight-deals Homework: Once your flights are booked, please provide us with your flight details so that we can arrange your ground transportation from the airport to the resort, and vice versa.

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Q. WHAT DOES "ALL-INCLUSIVE" MEAN?

Answer

All-Inclusive resorts offer: All you can eat (gourmet restaurants and buffets), All you can drink (alcohol, mixed drinks, daiquiris, and non-alcoholic beverages), Entertainment (the resort will have daily and nightly activities including shows and a night club), Water Sports (kayaking, paddle boarding, and other non-motorized water sports are typically included), Room Service includes 24-hour room service of food.

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WHAT IS AN EXAMPLE OF THE FLEXIBLE PAYMENT SCHEDULE?

Answer

Monthly payments are encouraged and are as low as $170 / per month ($85 per guest). The final balance is due Friday, February 16, 2024. This is assuming a double occupancy (2 adults) at Secrets Jr. Suite Garden View room booked in May 2023.

Question

Q. DO I HAVE THE OPTION TO PURCHASE TRAVEL PROTECTION?

Answer

Absolutely! We HIGHLY recommend booking travel protection along with your itinerary. Just like other investments (house, car, health, jewelry), the travel protection plan helps to protect your travel investment from any unforeseen circumstances that may arise before or during your trip. Please copy and paste the following link to see travel protection options: https://www.jbit-destinationweddings.com/classic-insurance-cfar-tj It is recommended that the travel protection plan be purchased initially with the deposit, however, insurance can be added up until February 16, 2024. If you are looking for independent, outside coverage that is purchased separately, please do your research and book with any trusted travel protection provider as soon as possible. Cancellation fees are non-refundable, except through qualified travel protection reimbursements.

Question

Q. DO I HAVE TO BOOK WITH JUST BOOK IT TRAVEL?

Answer

YES PLEASE! We request that all guests ONLY utilize our dedicated planner and travel coordinators at Just Book It Travel, whom we have hired to manage our guest list. This helps us to keep the entire group organized and included in our planned group activities and informed of logistics and frequent updates. Everyone will receive a significant group discount, so you’ll always pay less than the internet rates by using Just Book It Travel, and most importantly, you'll receive concierge-level service from them. Additionally, Just Book It Travel has flexible payment plans, making your travel arrangements even more affordable and convenient. If you've ever tried to contact an online travel company to make changes or cancellations, you'll appreciate the benefit of using a local, boutique travel agency (especially during times of uncertainty).

Question

Q. WHAT IF MY POTENTIAL TRAVEL COMPANION (ROOMIE) IS TBD, UNKNOWN AT THIS TIME, OR NOT READY TO BOOK?

Answer

Time waits for no one :) Book without them and add them to your reservation at a later time. Since prices and availability are subject to change, be sure to reserve the room for just yourself and we can add them when they are ready. Solo occupancy hotel rates are sometimes higher than double occupancy. When we add your travel companion in the future, you'll recognize the double occupancy savings. Rates are refreshed at the time future changes are made.

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Q. ARE THERE ANY TRAVEL RESTRICTIONS FOR DEPARTURE AND/OR RETURN?

Answer

At this time, there are no travel restrictions (or COVID entry requirements) for entry to Mexico aside from having a valid passport at the time of entry. Copy and paste the following link to your browser to access the latest entry requirements for any international travel: https://apply.joinsherpa.com/travel-restrictions

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Q. WHEN IS THE FINAL PAYMENT DUE?

Answer

NO LATER THAN - FRIDAY, FEBRUARY 16, 2024. Please take advantage of the monthly payment plan. Reminders will be sent frequently by Just Book It Travel.

Question

Q. DO I NEED TO HAVE MY PASSPORT PRIOR TO MAKING MY DEPOSIT FOR THE TRIP?

Answer

No, Passports are not required UNTIL guest travel. As long as you provide Just Book It Travel with your full legal name, you can arrange travel in advance by RSVPing. Instructions to apply for passports can be found here: https://travel.state.gov/content/travel/en/passports/need-passport/apply-in-person.html . Expedited Passports now can take up to 12 weeks - we do recommend getting your passport as soon as possible. Please allow 12-16 weeks for standard passport applications to process following your scheduled appointment with a passport "acceptance facility". If you do not obtain your passport prior to travel, you are responsible for any associated cancellation fees. https://travel.state.gov/content/travel/en/passports/need-passport/apply-in-person.html

Question

Q. WILL I NEED CASH? WHAT ELSE SHOULD I PACK) IF THIS IS MY FIRST INTERNATIONAL TRIP, OR FIRST TRIP IN A LONG TIME, HOW CAN I BEST PREPARE?

Answer

We recommend that all guests read this Pre-Travel Checklist as prepared by Just Book It Travel, to ensure a seamless travel experience. Copy and paste the following link to access the checklist: https://www.justbookittravel.com/mexico-pre-travel-checklist All confirmed guests will receive very detailed traveling instructions 7-10 days prior to travel.

Question

Q. WILL THERE BE GROUP ACTIVITIES FOR WEDDING GUEST THAT ARRIVE BEFORE THE WEDDING?

Answer

Absolutely! We our planning a "Welcome Party" for everyone on Saturday, July 13, 2024. Roxy is planning some fun "Ladies Only" activities on Sunday, July 14th and of course Cliff will be hosting something separate for the fellas on Sunday, July 14 also. Wedding Rehearsal will be for the wedding party on Saturday/Sunday - TBD.

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Q. DOES JUST BOOK IT TRAVEL LOVE REFERRALS?

Answer

Yes! Just Book It Travel is a minority, woman-owned and managed small business that is 100% reliant on "word of mouth" referrals. If you are satisfied with the service that you've received, Just Book It Travel would appreciate that you tell all of your friends about the convenience of booking international trips with Just Book It Travel (destination weddings, corporate events, family vacations, honeymoons, etc.). Also, feel free to post your best vacation pics, leave a kind review and subscribe to the YouTube channel. If you have any feedback that can enhance or improve your service experience, please contact info@justbookittravel.com so that Just Book It Travel can make things right for you!! https://www.youtube.com/channel/UCPUPWRHeW0zlToVDzdjvNxw https://www.facebook.com/JustBookItTravel1/reviews/?ref=page_internal