❔❓FAQs❔❓

Question

When do we have to RSVP by?

Answer

PLEASE LET US KNOW IF YOU ARE ATTENDING BY SENDING BACK THE RSVP’s BEFORE 05/15/2022. THANK YOU

Question

What are the Room Rates?

Answer

Please copy and paste the link below, this will bring you to the Room rates document we have created. If you notice that you are getting charged more than the rate please contact us and we will make sure we rectify it. Kids 12 and older count as adults so please be make sure they are added as such. https://docs.google.com/document/d/15RwuybR1cK9NDiGqAKRcNGDQt-pLHNxf9VVdgj8bd2s/

Question

What is the dress code?

Answer

Semi formal Cocktail. We understand it’s a beach wedding so short dresses and guayaberas are welcome

Question

Are children welcome?

Answer

YES! We specifically picked a resort that is family friendly and also has an adults only section. So wether you want to make it a family vacation or a couples only one it’s up to you to decide. Cribs are available if needed for the little ones and babysitting services as well.

Question

Will the promo code work for flight and hotel?

Answer

NO - Promo code is valid for hotel stay only. We kindly ask you to book these separate. The bride and groom are being honored with perks for every guest that book their hotel stay using the promo code .This will also help us coordinate total guests in attendance. Remember to book under "EVENTS RATE + FREE TRANSFER" to include shuttle service to and form the hotel.

Question

Can I call the hotel directly to book my stay?

Answer

YES! Phone number was provided under Travel/Booking tab. When booking please mention the promo code provided to get a discount for your hotel stay!

Question

Where can I book my flight

Answer

There are many sites that you can book from but Kayak.com will provide rates for different companies in one site. Best days to book affordable flights are usually Tuesdays, Wednesdays and Saturdays.

Question

What does FINEST SUITES include?

Answer

FINEST SUITES include a base level and family friendly luxurious, modern suites to include 1 King or 2 double beds, sofa bed, private patios/balconies, oversized inside/outside jacuzzi, mini bar, in-room liquor & wine selection, free Wi-Fi, 24 hour room service, flat screen TV, double vanity bathroom with large rain shower. Access to 10 of the 12 restaurants. 3 adults max per room. CATEGORIES WITHIN ROOM LEVEL * Junior Suite Spa or Pool View * Junior Suite with Private Pool * Junior Swim up suite * Family Suite * Two Story Rooftop terrace with Plunge pool * Pool Family Suite More perks check website for info

Question

What does FINEST CLUB SUITES include?

Answer

FINEST CLUB SUITES include Family friendly with an elevated level of luxury including king bed, early & private check in, late check out, upgraded mini bar & room service menu, upgraded in-room premium liquor & wine, includes 1 aqua hydrotherapy treatment per person. Access to all sections of the beaches including adults only excellence section. You also have access to all 12 restaurants & many more exclusivities. 3 adults max per room 4 total people. CATEGORIES WITHIN ROOM LEVEL * Finest Club Junior Suite pool or ocean view * Finest Club Two Story rooftop terrace suite with plunge pool * Finest Club junior swim up suite * Finest Club family suite Check website for further info.

Question

What does EXCELLENCE CLUB suites include?

Answer

EXCELLENCE CLUB is Adults Only, it is an elevated level of luxury including king bed, early & private check in, late check out, private lounge area with concierge, private pool & beach area with 2 private pools & 2 private jacuzzis, upgraded mini bar & room service menu, upgraded in room premium liquor & wine, includes 1 aqua hydrotherapy treatment. Access to all sections of the beaches including adults only excellence section. You also have access to all 12 restaurants. 2 adults maximum per room. CATEGORIES WITHIN ROOM LEVEL * Excellence Club junior suite or Ocean view * Excellence Club junior swim up suite * Excellence Club two story rooftop terrace suite with plunge pool More perks available check website for info

Question

What is included at Finest?

Answer

Just about everything! All inclusive means all meals, snacks, beverages (regular and alcoholic) are unlimited throughout your stay! The resort has 15 bars, 12 restaurants, 1 coffee/dessert bar and 24-hour room service included too. Please bring cash to tip at the restaurants and bars as it is greatly appreciated. Finest Playa Mujeres also provides day activities and entertainment like kayaking and paddle boarding, live shows, and access to fitness center