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FAQs

Madrid and Preston are beyond excited to celebrate with you! Please review the FAQs below, and if you have any questions that are not answered below, do not hesitate to reach out.
Question

Are plus ones able to attend?

Answer

Yes, absolutely. We will be at a resort. Invite your plus one!

Question

Are Your Beautiful Children Invited?

Answer

Absolutely. The resort has a children's pool, child friendly restaurants along with a whole host of kid-friendly amenities. Please note: When booking a room, the child rates are only applicable when booking a room with two paying adults. If one adult is booking with children, the first child will be charged as an adult.

Question

Is the Resort all inclusive?

Answer

Yes, the Dreams Jade Resort is all-inclusive, which means unlimited drinks and fine dining at one of sixteen different restaurants and bars. Some high-end liqueurs will incur additional charges, but generally, everything is included. You will certainly want to bring some loose bills for tips. You can find more information here: https://www.amrcollection.com/en/resorts-hotels/dreams/mexico/jade-resort-spa/dining-drinks/?_ga=2.144298742.273536111.1673152772-579773809.1664741424&_gac=1.51852635.1673152826.Cj0KCQiAzeSdBhC4ARIsACj36uGvbDuxRPKA1q6yHInrvxflgi2cqs11lSenn-Y09TmLW_rLjjWdUvMaAnfoEALw_wcB

Question

How do I get from the airport to the resort?

Answer

Round-trip, shared transfers are already included in the resort rates to and from Cancun International Airport (CUN). All guests booked int the group should receive a link approximately 1 month or so before travel to collect their flight information for the included shared transfers with Lomas Travel.

Question

When should I pay for the resort by?

Answer

The Final Payment Due Date(s) 100% (full) payment is required for guests with NO Travel Protection by 3/20/2023. A minimum payment of 50% (half) of the reservation total is required for guests with Travel Protection by 3/20/2023 with the remaining balance payment required by 5/15/2023. Any reservation that does not meet the minimum payments by these dates will be canceled automatically. If you want to come and are having a hard time getting everything together, please just reach out to us. We love you and want to make sure everyone can join us.

Question

Do I need a passport?

Answer

Yes, you ABSOLUTELY need a passport. If you do not have one, please contact Madrid or Preston as soon as you can if you need help. We encourage you to apply immediately because it takes 2-3 months minimum. If you need to apply for a first-time passport, please review the link here: https://travel.state.gov/content/travel/en/passports/how-apply.html

Question

When Should I Arrive?

Answer

Whenever you want, as long as it is before the wedding on August 12 at 5pm. Madrid and Preston will be there August 8th - 16th. We would love to see you as long as you are able to stay!

Question

When Should I Book Things I'm Interested In Doing at the Resort?

Answer

We encourage you to book things at or near the resort as soon as you can. We will have the "Things to Do" section updated shortly.

Question

What should I wear?

Answer

It is a resort, wear whatever you are MOST comfortable in. We are there to celebrate :) The only request is that you wear semi-formal to casual attire at the ceremony/reception. Look the best you can while also at a resort and on vacation.

Question

Should I Come Ready to Dance?

Answer

ABSOLUTELY. The big party with all our friends and family is what we're really looking forward to. If the reception is not enough, there is an onsite nightclub to keep dancing the night away.

Question

When Can I Check In or Out?

Answer

You Can Check-in from 3:00 PM-midnight: Early check-in subject to availability Minimum check-in age - 18 You Must Check-out Before Noon: Late check-out subject to availability A late check-out fee will be charged

Question

Can I Have a Pet?

Answer

Pets are allowed for an extra charge of USD 65 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 1 per room (up to 22 lbs) Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls are available

Question

Can I Ask for a Rollaway/Extra Bed?

Answer

Rollaway/extra beds are not available

Question

Should I Book as a Preferred Club Guest

Answer

It is totally up to you, and whichever you choose will not affect your overall experience with friends and family. Whether you book as a Preferred Club Guest or not, you are still eligible for the majority of amenities at the Resort. If you do book as a Preferred Club Guest, you will have access to the Adults-only pool.

Question

Should I book through the wedding website DestinationWeddings.com/How do I book my hotel?

Answer

We have been working with DestinationWeddings.com on our wedding and travel plans and have reserved rooms at a special group rate! To confirm your room and travel needs: Please sign into our Wedding Website from the Attend a Wedding page on DestinationWeddings.com Enter Passcode: MADRID&PRESTON Review, select and submit your request for your room accommodations. Please note: for logistical reasons and to be included in our block of rooms, we highly recommend you book through DestinationWeddings.com If you do not book your hotel through the site, please contact Preston.

Question

Will there be other events in addition to the wedding and reception?

Answer

Yes, we will plan to send additional events and excursions in the coming weeks. Outside of the reception and wedding ceremony, you are more than welcome to explore the area, enjoy the amazing amenities at the resort, or simply hang out near the pool with a cocktail.