FAQs

Question

When should I RSVP and book my room by?

Answer

Please RSVP with us as soon as possible and place your hotel deposit by July 3, 2026 to secure your room within our wedding block and confirm your participation in the celebration. The final balance for resort accommodations will be due November 6, 2026.

Question

When should I arrive?

Answer

Our wedding celebration will take place on January 17, 2027, and we will be in Riviera Maya beginning January 14. Guests are welcome to arrive and stay anytime during our room block dates of January 14–21, 2027. We recommend planning to arrive by January 15 to avoid any travel delays and to begin relaxing before the wedding festivities. Please note that a minimum 3-night stay is required to book within our wedding room block. The “Starting At” price reflects the lowest possible rate for that room based on this 3-night stay at double occupancy. To view your exact total, select your travel dates, number of guests, and room type. The system will automatically calculate your accurate pricing.

Question

How do I book my hotel and travel?

Answer

All hotel accommodations and travel arrangements should be booked directly through our travel specialist using the travel page linked on this website. She will assist with: - Resort accommodations - Flight add-ons - Airport transfers - Travel Insurance - Travel logistics and questions

Question

The room type I want is no longer available, what should I do?

Answer

If your preferred room category is no longer showing as available, please don’t worry. We may still be able to assist with alternative options, waitlist availability, or other similar room types. Please reach out directly to our travel specialist, Brittany Holloway, for support at bholloway@passporttakeover.com.

Question

Do I need to stay at the resort?

Answer

We strongly encourage guests to stay at the wedding resort for convenience and access to wedding events and activities. Guests staying off-site may be subject to additional resort access or event fees.

Question

Do I need a passport?

Answer

Yes! A valid passport is required for all guests traveling to Mexico for our wedding celebration. We strongly recommend checking your passport expiration date as soon as possible. Many airlines and international travel destinations recommend that passports remain valid for at least 6 months beyond your travel dates. If you need to apply for or renew a passport, we encourage you to begin the process now to avoid delays.

Question

Can I bring a guest?

Answer

Due to venue capacity and travel coordination, invitations are extended only to the individuals specifically named on your invitation. If you have any questions or requests regarding additional guests, please contact Anissa & Garis directly.

Question

What are the differences between the resorts in the Grand Palladium complex?

Answer

The Grand Palladium Riviera Maya Resort & Spa is part of a large, interconnected resort complex made up of several distinct sections. While all areas are within the same property and share many amenities, each section offers a slightly different experience in terms of room style, atmosphere, and services. Here’s a simple breakdown of the current options in our room block within the complex: Grand Palladium Kantenah Resort & Spa (+ Family Selection) Located further down the beach. It offers a slightly quieter, more secluded atmosphere and features the Family Selection upgrade, which provides access to premium family amenities. TRS Yucatan Hotel (Adults Only) TRS Yucatan Hotel is the adults-only luxury section of the complex. It offers a more private and upscale experience with all-suite accommodations, butler service, exclusive pools, and reserved restaurants and beach areas. Guests must be 18+ to stay here.

Question

What is included with my resort stay?

Answer

Your stay includes: - All-inclusive food and beverages - Access to resort restaurants, bars, and pools - Beach access - On-site entertainment and activities - Complimentary round-trip transportation between Cancun International Airport and the resort - Access to our wedding celebration events hosted at the resort (when booked within our wedding group) Please note that certain premium experiences, spa services, excursions, and specialty offerings may require an additional cost.

Question

Can I extend my stay?

Answer

Absolutely! Guests are welcome to arrive early or stay later based on availability. Contact our travel specialist, Brittany Holloway, at bholloway@passporttakeover.com for more details.

Question

What events are planned?

Answer

We’re planning several opportunities to celebrate together throughout the trip, including: - Welcome gathering / dinner - Family excursion (optional) - Wedding celebration - Relaxation and vacation time together Additional details and schedules will be shared closer to the celebration.

Question

Is the wedding indoors or outdoors?

Answer

Our ceremony is slated to take place on the beach, surrounded by the ocean and natural beauty of Riviera Maya. The cocktail hour and reception will take place on a covered terrace with a roof, allowing us to enjoy an open-air celebration while still being comfortably sheltered in the event of weather changes.

Question

What will the weather be like?

Answer

January in Riviera Maya is typically warm and pleasant, with average temperatures in the upper 70s to low 80s.