FAQs

Question

Is it all inclusive

Answer

Yes! Guests staying at the Excellence Riviera Cancun will enjoy 24-hour all-inclusive service, which includes: • Full breakfast, lunch, dinner and snacks each day • 10 à la carte dining options • 1 buffet restaurant for breakfast & lunch • 24-hour room service • 11 bars • Unlimited premium and domestic alcoholic beverages • Pool and beach waiter service • 6 swimming pools • 5 outdoor Jacuzzis • Non-motorized water sports (sailing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson) • Free wireless internet

Question

Is there a minimum for nights booked?

Answer

Yes, with the promo code rates are only valid with a minimum stay of 3 nights per room. Rates are quoted per person, per night and include all applicable taxes and gratuities.

Question

Are Children Allowed?

Answer

Excellence Resorts are for adults only, out of respect for guests, policies establish that minors under 18 years old are not allowed at the property even for private events.

Question

Can guests who are not staying at the resort attend the wedding?

Answer

The attendance policy establishes that the 90% of the guests along with the bride and groom must stay at the resort in order to host the wedding. There is a fee for Non-Excellence Resort guests to attend the wedding.

Question

Are there passes available for purchase?

Answer

Day pass (9:00am-6:00pm) $100.00 per person Night Pass (6:00pm-2:00am) $150.00 per person includes all the same services regular guests receive

Question

Is there a dress code?

Answer

Yes! Almost all of the restaurants have the same dress code BREAKFAST/LUNCH DRESS CODE - "Casual" Shorts, Bermudas sarong and t-shirts welcome. Tank tops, wet clothes or swimsuits are not allowed. DINNER DRESS CODE : "Casual Elegance" For Gentlemen: Long pants, dress shorts, collar shirt. For Ladies: Dresses, long pants, capri pants, skirts, blouse. Casual shoes or "elegant" sandals must be worn. T-shirts, tank tops, shorts or beach sandals are not allowed.

Question

Nearby Golf ?

Answer

Playa Mujeres Golf Club - tee times are available by contacting the Pro Shop at (52) 998 800 3892 or by e-mail: teetimes@playamujeres.com.mx