🛡️ Safety in Playa del Carmen, Mexico Playa del Carmen is a tourist-friendly and popular destination, and most visitors have a safe and enjoyable trip. To help you stay safe while enjoying your time in Mexico, here are a few tips: General Safety Tips Stick to well-lit, populated areas, especially at night. Keep passports, cash, and valuables in the hotel safe. Avoid carrying large amounts of cash or flashy jewelry. Use licensed taxis, resort shuttles, or rideshare apps like Uber. Drink bottled water or follow your resort’s guidance for safe water. Resort Safety Our resort, Hyatt Vivid Playa del Carmen, is adults-only and has private security and controlled access. Resort staff and the concierge team can assist with safe transportation, local recommendations, and excursions. Excursions For off-site activities, book through certified operators like Amstar DMC for added safety and peace of mind. Playa del Carmen is considered safe and welcoming for tourists, and following these simple tips will help ensure a smooth and worry-free trip.
Yes – a valid passport is required for all guests traveling to Mexico for our destination wedding. Please make sure your passport is: Valid for at least 6 months beyond your travel dates In good condition (not damaged or expired) Up to date with your current name and personal information If you don’t have a passport or need to renew, we recommend doing so as soon as possible, as processing times can vary. We want everyone to arrive smoothly and stress-free—so double-check those passports now! ✈️🌴
As you can imagine, this is a very busy week for us with so many of our loved ones traveling to Mexico and finalizing the details for our big day. To help streamline communication, please download WhatsApp, as it will be our primary method of staying in touch during the week. We’ll add all attendees to a group chat to ensure everyone stays up to date with the latest information.
The Hyatt Vivid Playa del Carmen is located approximately 35 miles (56 km) from Cancún International Airport (CUN). Estimated drive time: 45–55 minutes, depending on traffic. Recommended transportation: Resort shuttle (coordinated via Amstar DMC) Licensed taxi or rideshare apps like Uber
Yes. A pre-authorized HOLD will be applied as a deposit. Please consult with the Front Desk staff for specific details.
Visa, Master Card, and American Express, only.
Your all-inclusive plan includes meals, drinks, entertainment, and many more fun-filled activities. However, it is recommended to bring extra cash for off-site expenses, spa/beauty services, tours, and transfers. The resort may provide US Dollars to Mexican Peso exchange services subject to availability. Payments are accepted with cash for up to US$1500 per person, per stay, and you may also use credit cards as a means of payment.
All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
A third-party medical doctor is available on-site on a 24 basis. Certified lifeguards are available in pool and beach areas, first aid is provided on a 24 hour basis for emergency situations.
All drinks and meals are included. On-site entertainment, fitness facilities, and daily outdoor and indoor activities are included. Multiple social activities are also part of the all-inclusive package. Please consult our Activities page for more information. The following services are not included as part of the all-inclusive plan, except as otherwise provided: Spa, beauty services, hydrotherapy experience and the Temazcal experience Third-party on-site boutique stores Off-site tours and excursions Airport transfers, taxis, local shuttle services, car rentals National and international telephone calls Certain specialty wines and spirits Laundry and dry-cleaning services Romantic dinners, and other specialty private dinners Please note there is a $33 Mexican pesos Environmental Tax per room, per night on arrival.
There are a number of amenity options ranging from floral arrangements, private dinners, food and beverage amenities, room decorations, and more. For available options, please contact our concierge team upon check in.
Beach Attire: Swimsuit attire is welcome. Casual: No gym attire, wet clothes or beach clothes. Note: The above guidelines are illustrative a not definitive.
Reservations requirements may vary per dining venue. Reservations are required in all restaurants for dinner. For further information about reservations requirements and bookings, please reach out to our Gourmet Experience Concierge upon your arrival.
Tours offered by third-party vendors may be purchased at our on-site Tour Desk. AMSTAR is our preffered onsite DMC please find below their email address as well: ctums-smb-hyattvividplayadelcarmen@amstardmc.com if you would like to book in advance.
No, neither spa nor salon treatments are included. Please see the link of the resort to find any services and book activites, etc.. https://hvpdc.resortsbyhyatt.com/#/property-hub
Yes. Local shopping areas located nearby, accessible via taxi or similar.