FAQsFAQs
Question
Transportation Services?Transportation Services?
Answer
If you are booked for 4 nights or more, the resort offers complimentary airport transfers, based on availability. Please be sure to submit this request ASAP. For everyone else, while Ubers and Taxis are available at the airport, they are not always reliable. Please consider booking with one of the below local companies that are highly rated: 1. Happy Shuttle Cancun 2. USA Transfers 3. Cancun Airport Transportation
Question
Room Bookings?Room Bookings?
Answer
We kindly ask that all guests use the DestaWed link below to book rooms. This provides you with the most flexible payment terms and ensures your spot within the Patel/Girglani wedding block. You will also receive a specific wristband at check-in to enjoy full access to every celebration without added fees. Per hotel policy, guests who book outside the DestaWed link will be charged an additional fee and access to events will be restricted. To keep things simple and stress-free, please use the link provided. Reserve your room here: https://www.destawed.com/couples/meghan-sameep If you see an alternative rate on the hotel website, do not book directly or reserve. Take a screenshot of the rate, with the date and time stamp, and send it to our coordinator, Riya Pandya (email below) for booking. Please note that this option does not allow changes or refunds once confirmed. For specific questions, please reach out to our account manager, Riya Pandya, at riya@destawed.com
Question
Airport?Airport?
Answer
The main airport is Cancun International Airport (CUN), which is only a 20 minute drive to Moon Palace The Grand.
Question
Wedding Schedule & Events?Wedding Schedule & Events?
Answer
A detailed itinerary will be provided closer to the date. Sangeet, Wedding Ceremony, and Reception are the key events and will be held over three days. All events will be on the Moon Palace the Grand resort property.
Question
Children? +1?Children? +1?
Answer
Your invitation will include the number of guests and children that are invited from your family! Our goal is to keep the wedding weekend as intimate as possible with our close friends and family, but if you have questions about your invitation, please contact us directly.
Question
Indian Wedding Attire?Indian Wedding Attire?
Answer
We want you to be comfortable! Traditionally, guests wear formal and colorful Indian clothing to all events, but formal Western attire is also welcome. If you'd like outfit inspiration or guidance on where to purchase Indian attire, please reference the Outfits Inspiration tab on the website.
Question
Activities at Moon Palace the Grand?Activities at Moon Palace the Grand?
Answer
The Grand offers a wide range of activities, including: Multiple pools and a water park World-class spa and golf course Nightly entertainment and live shows Kids’ and teens’ clubs Gourmet restaurants and bars Beach access with water sports If you’d like to explore beyond the resort, Cancun is famous for its beautiful beaches, Mayan ruins (like Chichen Itza and Tulum), cenotes (natural swimming holes), shopping, and vibrant nightlife. The resort concierge can help arrange excursions!
Question
Preparations?Preparations?
Answer
1) Download the Palace Resorts app prior to arrival to help with easy check-in, activity bookings, and restaurant reservations. 2) Restaurant Reservations: Specialty restaurants fill up quickly—reserve as soon as you check in to the resort using the Palace Resorts app. 3) Health & Safety: Bring sunscreen, insect repellent, and any necessary medications. 4) Power Outlets: The resort uses standard US plugs (Type A/B, 110V). 5) Passports: Check your expiration dates!
Question
Traveling to Mexico?Traveling to Mexico?
Answer
Passport: All guests need a valid passport to enter Mexico Visa: Most travelers from the US, Canada, and the UK do not need a visa for short stays. Please check your country’s requirements Tourist Card: You may be asked to fill out a tourist card (FMM) on your flight or upon arrival—keep this with you for departure
Question
Currency?Currency?
Answer
Currency: The Mexican Peso (MXN) is the official currency, but US dollars are widely accepted at the resort and in tourist areas Payments: The Grand is an all-inclusive resort, so most expenses are covered. For extras, credit cards and US dollars are accepted. Tipping: Tipping is appreciated but not required on the resort property; small amounts in pesos or dollars are welcome for excellent service. ATMs: There are ATMs on-site if you need cash.