FAQs

Question

Do I need a passport?

Answer

Yes. You need a passport or passport card to travel between the United States and Mexico. Please handle that as soon as possible. You can rush a passport but it will cost more. For more details visit: https://travel.state.gov/content/travel/en/passports/apply-renew-passport/how-to-apply.html

Question

Why do we have to stay at the hotel where you're getting married?

Answer

Because you're awesome friends, and the hotel requires it of us in order to have the wedding. Apparently it's super common with destination weddings.

Question

Can we stay anywhere else?

Answer

Sure, as long as you book at least the minimum stay at Sandos Playacar Beach Resort. If you're arriving early or staying longer and want to stay somewhere else during that time , totes do it!

Question

Is there transportation to hotel from the airport?

Answer

Yes, check out our Travel & Accommodations page for all the info you need.

Question

Can I bring a date?

Answer

If your invitation says “and Guest,” then yes, if not, we would prefer if it was just you.

Question

What's the dress code?

Answer

Resort attire but cocktail if you feel so inclined. We want you to feel comfortable since this will be on the beach. Flip flops are cool with a cute dress or button down. We are looking for a good mix of casual but also "I'm at a wedding." If you're not sure, we are open for gut checks.

Question

Do I have to exchange all my money to pesos?

Answer

US dollars will be accepted everywhere, but you will save a bit of money by using pesos. Your bank will give you a fair exchange rate, but you may need to order the pesos in advance. Alternatively, you can use your ATM card here but beware of fees (normally about $8 per transaction). Visa and MasterCard credit cards are widely accepted and you will then get your bank's exchange rate. Advise your bank of your upcoming trip so that they do not block your purchases as fraudulent activity and double check with them that they do not charge international transaction fees. If you do bring USD, you can change it at your hotel reception or at the Casa de Cambio (money exchange houses), located all over Playa del Carmen and Cancun.