FAQs

Question

How can I find out more information about the resort?

Answer

We highly recommend you download the Excellence Club app which includes information about the different restaurants and bars the resort offers including dress code where relevant. Daily Activity schedules are also posted as well as an interactive map of the resort and lots of other helpful information.

Question

What are the Excellence Club and Finest upgrades?

Answer

The Excellence Club is the Adults Only upgrade option, and, The Finest Club is the Family Friendly upgrade option. There are several different benefits to each of the upgrade options which can be found on the website: https://www.theexcellencecollection.com/resorts/punta-cana/finest-resorts/finest-punta-cana/

Question

Do we have to stay in the same resort?

Answer

We are recommending guests stay at the resort to benefit from the Promo Code. While you are welcome to stay elsewhere, please keep in mind, you will be limited to our wedding events only and will have to leave the property once the events have come to a close. You'll also need to arrange transportation services to and from Finest Punta Cana. Additionally you would be required to purchase an event pass which will be $100.00 USD per person, per event. Please weigh these additional costs if considering staying elsewhere.

Question

What about flights?

Answer

You will need to book your flights separately to the accommodation. We recommend using websites such as Skyscanner and Expedia to look for the best deals. You will book flights to Punta Cana (PUJ). For those travelling from the UK: TUI have already released the 2025 flight schedule and have several direct flights each week to Punta Cana from both Gatwick and Manchester. We expect other UK airlines such as Thomas Cook and British Airways to release their schedules nearer the time. For those travelling from the US: American Airlines has several direct flights daily to Punta Cana and other airlines offer indirect flights.

Question

Are children welcome?

Answer

Yes! We have chosen a family friendly resort to accommodate the whole family, we hope children will enjoy it as much as the adults!

Question

Can I bring a +1?

Answer

We have included the names of all invited guests on the invitations however if there is someone additional you would like to bring please reach out to us directly.

Question

Do restaurants require reservations?

Answer

Reservations are not required for restaurants however can be requested for large parties. Please note some of the bars and restaurants are exclusively for Excellence, Finest or Adults Only.

Question

What are the passport requirements?

Answer

For those of you travelling from the UK, the Gov.UK website advises that to enter the Dominican Republic, your passport must have an ‘expiry date’ at least 6 months after the date you arrive. Website: https://www.gov.uk/foreign-travel-advice/dominican-republic/entry-requirements For those of you travelling from the USA, the US Department of State website advises that to enter the Dominican Republic, your passport must be valid for the period of stay in the Dominican Republic. Website: https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/DominicanRepublic.html

Question

Do I need a visa to enter?

Answer

No, you are not required to obtain a visa unless you are staying for more than 30 days.

Question

Is anything additional required when arriving into Punta Cana?

Answer

Yes. Each passenger is required to fill out an entry and exit form when visiting the Dominican Republic. The form includes a customs declaration and an international boarding and disembarking form. To avoid delays at the airport it is highly recommended that you fill in the form before you arrive in the country. You’ll get a QR code, which you may be asked to show at check-in, or when you arrive in or leave the country. We recommend retaining an easily accessible copy for when you travel. To complete the forms please visit: https://eticket.migracion.gob.do/ Further information about the form is also available at: https://www.godominicanrepublic.com/travel/faqs/

Question

Will I need to pass through border control on arrival?

Answer

Yes, you will need to provide your fingerprints and they will take a photograph of you before allowing you into the country. Please note you may be refused entry if you do not have proof of onward or return travel when you arrive in the country.

Question

Are there any covid entry requirements?

Answer

No, there are no requirements to provide proof of vaccination or testing.

Question

Where can I find out more information about entry?

Answer

Please visit the Minsitry of Tourism for the Dominican Republic website: https://www.godominicanrepublic.com/travel/faqs/#:~:text=the%20aforementioned%20passengers.-,ENTRY%20REQUIREMENTS,receive%20services%20such%20as%20excursions.

Question

How far is the resort from Punta Cana airport?

Answer

The resort is about a 45 to 60 mins car ride from Punta Cana airport.

Question

How do I get from Punta Cana airport to the resort?

Answer

Round trip airport transfers are included as part of your booking at the Finest Resort at no additional cost though you must book your transfer with the company separately. To book your transfer follow the link on your Finest booking confirmation email under Airport Transfers > BOOK NOW. Input your Finest booking confirmation reference and check in date first, then once your booking is found you'll need to enter your arrival and departure information on the next page to book the transfer. You will then receive an email confirmatio from Seasons Transfers, please check the information on there is accurate. We recommend retaining an easily accessible copy for when you travel.

Question

What time is check in?

Answer

Check in at the resort is from 3pm though early check-in can be requested for those who booked Finest Club or Excellence Club rooms. At check in you will be asked to provide government issued ID for each guest and also provide a credit card for any incidental charges. If you are planning to arrive ahead of the check in time, it may be advisable to have items easily accessible in your luggage so you can still make use of the resort and it's facilities while waiting for your room to become available.

Question

Can I modify my room booking?

Answer

Yes, though depending on the time of modification you want to make you may need to cancel your existing reservation and make a new one. One important point to note though is the promo code is only available until May 21st, 2025. Therefore any changes made after this date would be subject to the resort's non-discounted rates, so please ensure you do so before the May date to avoid incurring any additional cost!

Question

When will the final payment be taken by Finest?

Answer

Payment for your booking at Finest will be charged in full thirty (30) days prior to your arrival day to the credit card provided during the booking process. No partial payments are allowed. Please be sure you have the available limit on the credit card provided for final payment. Please note the payment will be taken in US Dollars and therefore will be subject to your card provider's exchange rate on the transaction date.

Question

Are there any other events that I should know about around the wedding?

Answer

Yes! We'll be hosting a Welcome Happy Hour at the resort on Weds 23rd July from 5-6pm which will be an informal get together over some nibbles and drinks. More information on the location of this as well as details of the wedding day itself will be shared when you arrive at the resort. We'll also be arranging separate Guys and Girls nights, more info on that to follow.

Question

Is there a dress code for the wedding?

Answer

There is no dress code for the wedding, however we will be in a tropical climate and the wedding day (weather permitting) will be outdoors so we recommend dressing accordingly. Ladies - weather permitting the wedding will be outside on a wooden deck, which may be relevant information when choosing footwear :-) Please also bear in mind the resort does implement a dress code. For example, bathing suits, t-shirts and cover-ups are not permitted at the wedding. General dress code information can be found on the Excellence Collection app for each of the individual restaurants.

Question

What if I have a dietary requirement?

Answer

Please let us know as soon as possible so we can inform the resort so they can cater accordingly.

Question

What will the weather be like?

Answer

July and August are the warmest months of the year in the Dominican Republic. You can expect daily temperatures to be be between 87°F (31°C) and 75°F (24°C). There may be potential for some rain however it should be brief. Whilst July falls within hurricane season, the peak months are from mid-August through October.

Question

Is there anything specific we should bring?

Answer

There are a few items we recommend you bring: *Bug repellent - there are mosquitos in the Dominican Republic so bug repellent that contains DEET is advisable to prevent against bites and potential disease. *High SPF sunscreen - the weather in the Dominican Republic during these months is hot and can be intense. We recommend a good high SPF to protect yourself, and plenty of it! *Travel adapters - the Dominican Republic has the same plug outlets as the USA so please ensure you bring some travel adapters for your electrical items. Additionally, some things to consider: *During the day the floors specifically around pool, beach etc will be hot to walk on barefoot especially for young ones. *The ocean is likely to have seaweed therefore waterproof shoes are advisable if you don't like the feel of it. *Evening temperatures are likely to be humid therefore you will want to dress accordingly *The resort will provide pool towels so you are not required to bring your own.

Question

What currency should I bring?

Answer

Whilst the local currency in the Dominican Republic is Dominican Pesos (DOP), US Dollars are also widely accepted.

Question

Should I tip?

Answer

It is customary to tip at these type of resorts as resort workers make very little. You do tend to find that tipping gets you that extra special service (none of us ever want to go thirsty right!), however, a little goes a long way therefore we recommend bringing small denominations to tip little and often if you can - it is not mandatory! In terms of currency, US Dollars is the most common currency to tip in however you can also tip in Dominican Pesos (DOP).

Question

What is the time difference in the Dominican Republic?

Answer

Dominican Republic is Eastern Standard Time (EST) therefore it is 5 hours behind the UK.

Question

What language is spoken?

Answer

Spanish is the language commonly spoken in the Dominican Republic. However, most resort staff does speak somewhat fluent English. Typically servers, bartenders, the front desk and hostesses speak English. Housekeeping staff may not be as fluent. Uno cerveza por favor means 1 beer please.....!

Question

Is it safe to drink tap water?

Answer

No, drinking tap water is advised against as it is not purified. Please stick to bottled water during your stay.