FAQs

Question

WHEN SHOULD I BOOK AND WHAT DATES SHOULD I STAY?

Answer

Don’t wait to book! There’s no deposit required, and you can cancel or rebook anytime (until 24 hours before arrival). While we’ve secured a promo code for a group rate, there is no room block, and reservations are based on live availability. To guarantee your preferred room type and dates, we encourage you to book early. The booking window for the promo code is open now through December 1, 2025. Refer to our "schedule" tab to see what events are happening so that you can attend if you'd like to! Our room promo code block is from 02/11/2026 to 02/18/2026. The resort requires that our guests stay a minimum of 3 nights. You may stay longer than 3 nights, just make sure you stay within our contracted promo code dates to get the special rate. The couple is staying at the resort from 02/11/2026 to 02/18/2026.

Question

CAN I BRING MY CHILDREN?

Answer

We kindly request that our wedding weekend be an adults-only celebration. While we adore your little ones, we hope you’ll take this time to relax, celebrate, and enjoy a special getaway with us. Thank you for your understanding!

Question

WHAT IS INCLUDED IN MY ROOM?

Answer

Just about everything! All taxes and gratuities. FOOD: All meals, snacks and beverages [including alcohol]! There are 11 restaurants, 1 Coffee/Dessert Bar, 12 Bars/lounges and 24-hour Room Service. ACTIVITIES: Shows, Live Music, Gym, Paddle Boarding, Kayaking and Dance Classes are just a glimpse of what is included in your stay. Please Note: Spa treatments and motorized water sports (jet skis and boating) are not included. There is a 10% discount on Spa treatments for our guests!

Question

WHAT'S THE DIFFERENCE BETWEEN ROOMS? FINEST SUITES, FINEST CLUB, AND EXCELLENCE CLUB LEVELS?

Answer

Finest Playa Mujeres is a luxury resort, so you will not feel like you are missing out by booking one of their standard rooms (Finest Suites). - Finest Suites: The resort's standard room level. Adults and kids are allowed in these areas. - Finest Club: Family club level. Adults and kids are allowed in these areas. Upgraded in-room premium liquor & wine bottle selection, private pool bar, VIP toiletries, private lounge with concierge service, private beach area, Nespresso machine, daily fruit & petit fours in room, fresh flowers and sparkling wine upon arrival and more... - Excellence Club: Adults ONLY building. Same club level benefits as Finest Club, except it is for adults only (18+).