FAQs

Question

When do we need to book rooms by?

Answer

The earliest booking or payment deadline is December 19, 2024 (if Travel Insurance is not selected). With that said, if you are interested in a Preferred Club room, you should attempt to book as soon as possible as these rooms are likely to be waitlisted. If you are waitlisted, we were told all reservation blocks must release their unused rooms in January which could create an opportunity for waitlisted rooms to upgrade.

Question

What nights and how long should we stay?

Answer

You can stay as long or as little as you’d like! We’d guess the least anyone would want to stay is two nights, but it is entirely up to you. The ceremony is Sunday evening and there will likely be a welcome event Saturday evening. Michelle and Steve are making a longer trip of it and will be going Thursday to Thursday (May 1st and May 8th travel dates). All are welcome to join or extend into a vacation of your own!

Question

Which room should we get?

Answer

Junior Suite vs. Preferred Club: The rooms themselves are similar but preferred club guests get access to an additional pool, lounge, breakfast location, and premiere cabana locations. Preferred rooms are also closest to the ocean and include tubs on their balconies (in addition to the one in the room). Swim Out Rooms: Pools are shared between three to five rooms and are not connected to the main pool. Most can be seen from public pathways but could be a good idea for people that want a gathering spot or after-hours pool access.

Question

Are there any other costs we should plan for?

Answer

Luckily, not many! Rooms booked through our website include transportation to and from the Cancun airport. The resort is all-inclusive so the only expense we had on our preview trip (other than airfare and lodging) was tipping. A couple USD per round was more than enough to keep service frequent.

Question

What is there to do at the resort? Are there excursions available?

Answer

Aside from relaxing on the beach or by one of many pools (Jungle Pool, Activity/Social Pool, Infinity Pool with swim-up bar), there is also a fitness center, volleyball & tennis courts, spa (for additional cost), and daily programming such as cooking classes, cocktail classes, and wine or tequila tastings. Off-resort excursions such as golf, a catamaran ride, or camel rides can be booked through our booking webpage, Valerie, or while at the resort.

Question

Was the food good?

Answer

The food was amazing! The resort has several restaurants which focus on different cuisines (Mexican, Italian, French, Seafood, and Hibachi/Sushi). There is also a breakfast buffet (with chilaquiles station!) and a Michelle-approved coffee shop!

Question

What if we have more questions?

Answer

Please direct any booking questions to Valerie Leconte. Feel free to reach out to Michelle or Steve with any other questions. We'd be more than happy to share our opinions or lessons learned from our pre-visit experience, including travel, service, food and drinks, and things to do, or if you just want to tell us how excited you are to come!

Question

What is the Dress code for the Ceremony and Reception?

Answer

Ideas for Women: Sundresses, Flowy Maxis or Midis, Jumpsuits, or Dressy Separates. The reception will take place on a rooftop with a wooden deck that is not conducive to stiletto type heels. Ideas for Men: Button-down shirt (short or long sleeve) with slacks, chinos, or capri pants. Suit jackets or blazers are welcome, but it may be Hot! Dress shoes, sandals, or non-athletic flip flops/slides are all welcome. Keep in mind... May in Mexico is WARM! Our ceremony will be on the beach; feel free to take your shoes off and dip your feet in the sand! HAVE FUN WITH COLORS AND PATTERNS!

Question

Is there a Dress code for the resort?

Answer

Bordeaux French cuisine, Himitsu Asian/ Tappanyaki Table, El Patio Mexican, Portofino Italian Casual elegance: Sneakers/tennis shoes or sandals and dress shirts with short sleeves or shirts are required. Long pants are required for men. No sleeveless shirts or flip-flops allowed. Market Café International Buffet, Seaside Grill Seafood & Steaks, Oceana Seafood, Casual: Bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals are required. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men.