FAQs

Question

I have a question about my reservation or shuttle transportation to the resort. Who do I contact?

Answer

Please reach out to our Group Coordinator directly. She's awesome and super knowledgeable. Angela Sojo USA Groups Department Toll Free: 1.844.855.8136 Local: 305.593.4041 groups1@bahia-principe.com

Question

What does "All Inclusive" really mean?

Answer

It means all inclusive! You have access to all 4 resorts in the complex (there's a shuttle service or you can walk between resorts), all drinks and meals (all a la carte restaurants - with a reservation - and on site buffets) are included. See the full list here https://www.bahia-principe.com/en/resorts-in-riviera-maya/resort-akumal/all-inlcusive/

Question

What's included as a part of our group code?

Answer

20% Discount in the Spa. 40% Discount in our Golf Courses: PGA Rivera Maya (Mexico) Group Coordinator will assist with personalized service for all group needs

Question

I want to visit the Mayan Ruins/Jungle/Coral Reefs while I'm in Tulum. How do I do that?

Answer

The resort has a ton of excursions available. Additional fees will apply. Check them out here. https://www.bahia-principe.com/en/resorts-in-riviera-maya/resort-akumal/things-to-do/ and book upon arrival.

Question

I have more questions not answered here...

Answer

Shoot Kyra or R.J. a text!