FAQs/Advice

Question

How do we communicate with wedding group regarding quick changes?

Answer

Download WhatsApp before you leave for trip- We will create a group to communicate highlights and to alert you to any last minute changes once we get to Xcaret Mexico Hotel. We will also continue updating this page so stay tuned!!!

Question

The mini fridge in rooms is stocked with all sorts of goodies, is it included at no additional cost?

Answer

Yes it is included

Question

The hotel has “xelfie cameras(selfie)” all over the resort. Your all-inclusive wrist band will have a Bluetooth feature that allows you to take photos at locations all over the resort and parks. Is this included as all inclusive?

Answer

No, at the end of your stay you can purchase but it’s recommended to use one persons band that’s linked to your room so you only have to purchase one at the end if you do want the pictures.

Question

Songs that will get you on the dance floor?

Answer

Please text Bride and/or Groom with your request!

Question

Are there any dietary restrictions that we should know of?

Answer

Please inform bride/groom by text/email/phone no later than August 1st.

Question

How do I make reservations for parks

Answer

dxguestservice@hotelxcaret.com​ Email Lynda and get reservation number. Then email guest services listed above

Question

What is recommended to pack

Answer

Sunblock/reef proof Extra pair of contacts Aloe Vera Waterproof Bandaids Charcoal or acidophilus pills for stomach and digestion bc of the food, some people get upset stomachs bc of different foods Excedrin,ibuprofen, tums etc Chapstick w spf Benadryl cream for big bites 2 pairs of sunglasses Straw if you need one for drinks Ear drops for swimmers ear Pepto Waterproof phone case Outfit for dinners and lounging Swim shoes Mosquito spray Swim suits and cover ups Swim shorts and shirt for parks

Question

What’s Kristin and Jamille’s Plans

Answer

November 9th: Arrive at Xcaret at 2pm Explore resort Dinner: Las Cuevas 6:30pm: Kristin and Jamille 2. November 10th: Full Resort Day Breakfast: Room service Wedding meeting 10am-11pm Lunch: Bio Dinner: Trajinera 8pm 3. November 11th: Breakfast: Chibali 7am Park: Xenses: 8am-1pm Lunch: Open Resort 2-4pm Dinner/Show:Teatro Del Rio 6:30 4. November 12th: Breakfast: Open Resort till 1 Lunch: Las Playas 1:30pm: Kristin, Jamille, Caraline, Kathy, Paul, Crissy, Lucas, Jackye, Al Rehearsal:Location TBD 4:15pm Welcome Cocktail Party: Playon Espiral 5–6 pm Park: Xplor Fuego 7pm: Kristin, Jamille, Caraline 5. November 13th: Breakfast: Bio: 8– 9am: Kristin, Jamille, Caraline, Kathy, Paul, Jackye, Al Resort: 9am-2pm Park:Xcaret Park: 2pm–9pm: Kristin, Jamille, Caraline Buffet Restaurant for late lunch at park: 2:30pm Horse Show: 5:30 pm Espectacular Show: 7pm – 9pm Dinner: Fuego 9:30pm 6. November 14th:WEDDING DAY! 7. November 15th: Breakfast in bed as Newlyweds 8-10:30am Spa: Kristin & Jamille 11am-1pm Lunch: Fuego 1:30pm Park: Xoxmilco 3pm-11pm 8. November 16th: Full Resort Day Breakfast: Cantina 9am Lunch: Open Dinner: Mercado 7pm 9. November 17th: Breakfast: Room service 7am Park: Xavage 9am- 6pm: Kristin & Jamille Dinner: Open 10. November 18th: Breakfast: Mercado 8am