FAQs

Question

Will your ceremony be unplugged?

Answer

YES! This is VERY important to us. Please make sure all cell phones are turned OFF. All cell phones and cameras should be stowed away in pockets or purses during the ceremony. We have hired a photographer & a videographer to capture these special moments for us and we will share them with you too. Feel free to whip out those phones during cocktail hour and the reception, and share the photos you capture there with us.

Question

Will my cell phone work in Mexico?

Answer

Please check with your individual provider! Some providers do have access in Mexico that comes standard with your service (T-Mobile), and others will let you buy access for a certain period of time.

Question

Is there a dress code for the wedding?

Answer

Yes! We know it will be hot, and we want our guests to be comfortable. Feel free to wear semi-formal, dress casual attire, casual attire, or 'tropical' attire (linen, khaki). Please no jeans, shorts, or tanks.

Question

What does all-inclusive mean?

Answer

All-inclusive means that you do not have to pay for food and drinks while on site. There are some exceptions, a few culinary experiences that may require additional funds. Bear in mind, it is not required, but encouraged to tip (in American dollars) your bar tenders and wait staff. They appreciate it so much and will definitely help keep those drinks coming! ;)

Question

Is there a dress code for the resort?

Answer

Yes! The resort does have a dress code for the restaurants. Please see below from the Generations website: To enhance our unique dining experience, please comply with the following casual elegant dress code in all gourmet restaurants. DRESS CODE - BREAKFAST / LUNCH LADIES: Sun dresses, elegant sandals, T-shirts and skirts. PERMITTED: Shorts, T-shirts, flip flops. GENTLEMAN: Long pants, formal bermudas, polo shirts, sleeved T-shirts, sandals and tennis shoes. PERMITTED: Shorts, sleeved T-shirts, flip flops. NOT PERMITTED: Swimming suites, bikinis, tank tops, sleeveless shirts, baseball caps or any type of hat. DRESS CODE - DINNER LADIES: Dresses, skirts, long pants, shoes, capri pants and elegant sandals. GENTLEMAN: Long pants, collared shirts and casual shoes. PERMITTED: Formal bermudas and formal sandals. NOT PERMITTED: Baseball caps, peaks, tank tops & flip-flops and sport shorts.

Question

Do I have to make reservations for the restaurants?

Answer

The short answer is no. MOST of the restaurants are 1st come, 1st served, however you can make reservations if you'd like, directly with concierge. There are only 3 restaurants (1 on each resort) that require reservations. Please note, you DO have access to ALL THREE resorts. The two resorts where we booked rooms: El Dorado Royale and Generations, are split by El Dorado Casitas. You can access all 3 via the beach.

Question

How far away from the airport is the resort? And how do I get to the resort?

Answer

The resort is a quick 25 minute drive from Cancun International Airport. A shuttle is provided by the hotel, no need to rent a car! You should have received an email requesting your flight information. After providing that, you should have received another email with your travel docs, and then another one with your shuttle information. PLEASE READ THE SHUTTLE EMAIL CAREFULLY!! The shuttle drivers will be OUTSIDE of the airport, wearing turquoise shirts. You must present your shuttle transfer voucher at that time. Can be printed, or on your mobile device. If you are sharing a room with someone that you might not be flying with, the person who booked the room would have received the email requesting flight info, and then subsequently, they would have also received the email with the transfer vouchers. Please share these docs with your roommate!

Question

Do I need a passport?

Answer

Yes! If you do not have a passport, or your passport is expired, please do not wait to obtain one or renew. Average time frame to obtain/renew is 3 months.

Question

What does our room rate cover?

Answer

The room rate covers your hotel stay, all food/drink on the resort, and shuttle to/from airport.

Question

How does payment work?

Answer

Deposit required at time of booking. 50% of your room rate/person is due by 04/10/2023, the rest is due by 06/25/2023 - IF you buy the insurance. Which we are highly encouraging. If you do not buy the insurance, payment in full is due by 04/10/2023.

Question

How does the travel insurance work?

Answer

If you cancel outside 65 days prior to travel, you will get a refund to your credit card less the insurance amount. If you cancel within 65 days of travel, you will get a future travel credit good for one year for the original booked guests to any resort the wholesaler services, less the insurance amount.

Question

Who do we contact if we have questions about booking a room?

Answer

Please feel free to reach out to our wedding specialist: Andrea Coots 713-594-3263 acoots@destinationweddings.com Hours: M-F 8AM-5PM CST or by appt.

Question

What is the difference between the adults only resort and the family friendly resort?

Answer

The adults only resort, El Dorado Royale, is for guests 18 and older. We have only reserved 10 rooms at this resort to accommodate family members and friends that would prefer to stay here. The family friendly resort, Generations, accommodates guests of all ages. While Generations offers many great restaurants and amenities, you may also (as long as you are over 18) visit either of the two affiliated adults only resorts by walking along the beach. *Most guests will need to book rooms at the family friendly resort, Generations.* Adults Only: - El Dorado Royale (10 rooms reserved, we have offered these to priority family members. If you would prefer to stay here, please email Kiersten before booking: KCronin626@gmail.com) - El Dorado Casitas (no rooms have been reserved here) Family Friendly: - Generations Riviera Maya (50+ rooms have been reserved here)