FAQs

Question

What is all-inclusive?

Answer

All-inclusive means that the rate you pay includes the room rate, all your food and drink during your stay*, transportation to and from the airport, transportation to and from the parks, access to the beach, pools, etc. All of the parks at Hotel XCaret are included with the rate of your room - there is no limitation or restriction to access based on room reservation. *There are a few (like 2) dinner restaurants which require additional cost - but you don't have to eat there if you don't want to!

Question

What the heck does Cocktail Attire mean?

Answer

Save the shorts and bathing suits for the beach! Women: Short or long dresses, heels if you'd like for the ceremony and a pair of sandals for the reception! Men: Consider going for a traditional guayabera shirt (google it) with khakis.

Question

How long should I stay?

Answer

As long as you'd like! Consider making Hotel XCaret your fall family vacation!

Question

When I try to book a room on the Hotel XCaret website, it says it's not available - what gives?

Answer

As of June 2021, Hotel XCaret is open only at 50% capacity and is fully booked. Please consider staying at the Hotel XCaret Arte instead. A pass will be given to all guests of Arte to enter XCaret for the wedding.

Question

When I called XCaret they told me that the bride and groom haven't reserved any rooms and that I should try again later - what gives?

Answer

Cesar and Kelly have decided not to block any rooms for the wedding. There are so many different room options and price-points, that they felt everyone could book whichever level of luxury they preferred on their own. You do not need to wait for them to book rooms for you. Go ahead and book your time in paradise now!

Question

Do I need to make reservations for any of the restaurants within the resort?

Answer

It depends. A few of the restaurants do require a reservation for dinner. Please check out all the dining options on the resort website, under the "Gastronomy" tab. There you will find the hours they are open and whether a reservation is required. You can schedule these through the hotel concierge.

Question

Who should I contact if I have questions about the wedding weekend?

Answer

If you have questions about the resort or your room, please contact Hotel XCaret. For all other concerns regarding the celebrations, please contact: Joanne Walthius +1 (630) 697-2102 or JoanneW945@aol.com (Mother of the Bride) Verenice Rivera +52 (662) 229-3044 (Sister of the Groom)