FAQs

Question

Destination wedding, HUH!?

Answer

We get it! You can either be excited or bummed about a destination wedding. It was a very hard decision for us. One of the many things that has bound our love and appreciation for one another is our desire to explore and create new experiences. Our love for travel has brought us many new friendships and memories along our journey as one. We could not think of a better way to express our love for one another on our wedding day than by creating a completely new experience for us on our quest as one. We actually came to Barcelo Maya on our first vacation out of the country together in 2018! We are honored, privileged and blessed to share this moment with all of our friends, family, and loved ones. But we want you to know if you can make it out, we're beyond grateful and can't wait to celebrate with you! BUT if you can't, we completely understand why! We promise, no hard feelings!

Question

COVID

Answer

I'm sure this will change by the time of the wedding but this is the current protocol for COVID if you are curious. We are asking that all guests are fully vaccinated. At this time the US requires a negative NAAT or Antigen test within three days prior to your departure of Mexico and returning home. These are provided at the resort for $14.00 and can be scheduled at check in. You can download the app VeriFLY and fill it out with your Covid results to help expedite the airport process at departure. Then look for the line that says VeriFLY. It will make the process go much quicker. At the resort staff are wearing masks. Guests are required to wear masks in closed places and restaurants. Temperature checks are done at arrival and at breakfast.

Question

Room Pricing

Answer

Junior Suite: Single Pricing: $161 per person per day Double Pricing: $134 per person per day Three People: $121 per person per day Children are $54 per day. This is all inclusive pricing. There are other room options available for an additional fee (see the booking website). Copy & paste this link to put down a deposit & make payments for your room: https://www.classicvacations.com/gr/jonathanandkatie The code is: LOVE

Question

Shuttle/Transportation

Answer

Transfers will be automatically added on to your reservation after the deposit has been submitted. Transfers are $90 per person for round-trip, non-stop private transfers. If you wish to opt-out of transfers, please contact Stephanie after you pay your room deposit. On the booking website you must select no for transfers to book the room. Reach out to Stephanie if you don't want a transfer added on. *If you search round-trip shuttles from cancun airport to Barcelo Maya Palace you could probably find one cheaper especially if you are traveling in groups.*

Question

How do I book my flight? When should I book my flight?

Answer

You will be flying into the Cancun Airport and need a shuttle/taxi to Barceló Maya Palace in Riviera Maya. Side note: When coming out of the Cancun airport every single person will try to get you to take their taxi or sell you something. Just continue to the doors to lead you outside and search for your name or whatever your taxi/shuttle told you to look for. You will most likely have a short wait. Grab a beer and relax. BUT DO NOT LEAVE YOUR ITEMS UNATTENDED. The ride to the resort is about 45 minutes.

Question

Do I need a passport?

Answer

YES! ALL guests require a passport to enter Mexico. Since this is an international trip, you do need a passport valid AT LEAST 6+ MONTHS PAST YOUR TRAVEL DATES. If you have a passport, be sure to check the expiration date. Processing times for passport applications and renewals can take up to a few months (Due to COVID), so don't wait! Renew/Apply ASAP. Visit https://travel.state.gov/content/travel/en/passports.html for more information.

Question

What’s the dress code for the wedding/reception?

Answer

The dress code is Beach Chic! Please dress according to the code. Examples of what to wear for the ladies: formal maxi dress, sun dress, cocktail dress, etc. Examples of what to wear for men: Short Sleeve Button Ups, Camp Shirts, Resort Shorts, Linen, Khaki Shorts

Question

Can I take pictures during the wedding?

Answer

We are having an “unplugged ceremony” meaning during the ceremony please turn off all cell phones, cameras, and other devices. We want you to enjoy this special moment with us (and let our photographer get our dream photos)! However, please feel free to use them at the cocktail hour and reception.

Question

Dress Code For the Resort

Answer

Men must wear long pants to the specialty restaurants! Women must also dress nice for the specialty restaurants (no jean shorts etc.) You can wear whatever to the buffets as long as you aren't in your swimsuit. Men can wear their swim trunks with a t shirt and females are good to wear a cover-up as long as it's not open in the front.

Question

What will the weather be like?

Answer

It's the dry season. The average high’s around 87°, possibly only dropping to 72° at night. The moderate winds from the sea brings welcome refreshment. The water temperature is a brilliant 87°. Rain’s not much to worry about in the Riviera Maya in April!

Question

What should I pack?

Answer

Enough Sunscreen for your entire stay (it's very overpriced on the resort), bug spray, and tylenol. You may also want to bring a damp rid bag for your room as sometimes the smell made from the humidity from the jungle environment bothers people. You may also want to bring a snorkel if you plan on going out in front of the Palace to swim with turtles! Don't worry about bringing beach towels. The resort providers them!

Question

Help, How do I pack for a plane trip according to TSA rules?

Answer

Limit liquids, gels, aerosols, and pastes items to a maximum of 3.4 ounces or 100 milliliters for carry-on bags. Anything over those limits need to be put in your checked bag (best all together in a bag). Portable electronic devices (i.e. cameras, cellular phones, laptop computers and camcorders) are allowed when transported in carry-on baggage. Pack spare batteries in carry-on baggage. Other personal items like cologne or hairspray are allowed in checked baggage, as long as there is less than 16 ounces of each item and less than 70 ounces total. Alcohol or liquor is permitted if it’s in your checked baggage or purchased after the security checkpoint for your carry-on, as long as it meets carry-on guidelines and the following: Alcohol content may not exceed 140 proof. Up to 5 liters of alcohol per person. Alcohol must be in its original unopened retail packaging to be permitted onboard the plane.

Question

What's the process of getting into Mexico like?

Answer

You will go through the 1st part of customs with papers you fill out on the plane. (SO BRING A PEN ON THE PLANE AND HAVE YOUR PASSPORT HANDY ON THE PLANE). Then you will get your luggage and then you will go to the 2nd part of customs with your luggage (sometimes they will stop you sometimes not, it's all random). Finally you will go thru the airport to the outside to find your transportation company. WHATEVER YOU DO KEEP WALKING! People will try and sell you stuff left and right...just keep going and say no thank you and find your transportation.

Question

Can I use USD? What's the currency?

Answer

Yes, many resorts, tours, and stores take both USD and pesos, but be sure to prepare your credit and debit cards. Call your bank and let them know the dates you will be gone. Charges made at the resort or elsewhere on your trip may be subject to a foreign transaction fee by your bank (normally 1-3%). The local currency is the Mexican peso, although US dollars are easy to exchange should you wish to take foreign currency with you. There is an ATM on site that will give out pesos. Pesos rate changes daily. $1 USD could be equivalent to 19 pesos one day and 15 pesos the next.

Question

Will I be able to use my cellphone in Mexico?

Answer

Depends on your carrier. You should be able to check your plan to see if Mexico is covered in your plan. Or you may be able to add it for a daily fee. Make sure you ask your carrier how to set this up so you're not stuck in Mexico without it if you plan on using it. You may also purchase a wifi plan at Barcelo for $12 a day or there are some free wifi areas around the resort. I highly recommend screenshotting the map of Barcelo and other important information so you have it even if you do not have service. Side note: Each room does have a safe but it is not big enough for a laptop so try not to bring alot of valuables. We do recommend locking everything up.

Question

I have a food allergy, can I make a special request?

Answer

Yes, please make your request early so we can ensure your meal is correct for the reception. At check in you can tell then you have a certain diet/food allergy and they will print a card for you to take to the restaurants. We want you to enjoy the week as much as we will without having to worry about what you can and can't eat!

Question

Tipping?

Answer

Tipping the bartenders, housekeepers, waiters, is appreciated but not necessary. If you tip you may get more alcohol in your drinks, quicker service, and more snacks in your room.

Question

How do I get a reservation for a specialty restaurant?

Answer

There are 11 restaurants in total at Barcelo Maya Grand Resort. Guests receive a set # of vouchers to book a la carte dinners as followers: 3 nights one voucher, 4-5 nights two vouchers, and Premium Level guests have unlimited vouchers. Guests staying at Palace (you guys) have access to all 11 restaurants. You will receive your dinner vouchers when you check in. You must book your specialty dinners in person at guest services located in each lobby. I highly recommend you book them the moment you check in to ensure you get all the restaurants you want at a time that is convenient for you. Guest services desks are also located on the ground floor of each room building. Dress code to access the a la carte restaurants: Men 13 and older must wear long pants and closed-toed shoes. Women can wear open-toed shoes/sandals. No beach shoes/flip flops. No beachwear. For children over the age of 13, the dress code is the same as for adults

Question

Options for Specialty Restaurants

Answer

Hours:6-10:30pm Brasserie:French cuisine, romantic and grand restaurant (In the Palace) Rodizio: Brazilian Steakhouse. Meat Heavy. (In the Palace) Caribe: Carribean Menu. Heavy Seafood. (in the Palace) Sante Fe: Steak & Meat (Tropical Lobby) Capri: Italian Menu (Tropical Lobby) Kyoto: Japanese teppanyaki and Asian fusion (Colonial Lobby) Marenostrum: Seafood menu in Mediterranean-style restaurant (Colonial Lobby) Tokyo: Japanese cuisine (Entertainment Centre) La Trattoria: Pasta and rustic Italian-style pizzas (Entertainment Centre) La Fuente: Spanish cuisine (Caribe Lobby) Mexico Lindo: Mexican Cuisine (Beach Lobby)

Question

Link to Resort Website

Answer

https://www.barcelo.com/en-us/barcelo-maya-palace/